Research, design, implement, and administer the Aegis Systems and all other auxiliary protective service systems, including but not limited to: testing, researching, and installing system updates, troubleshooting problems, answering questions, managing security levels, and providing access to systems. Assess issues and decides when to engage vendors to provide resolution to problems. Assist Aegis System users in obtaining the maximum productivity from the Aegis system by providing direction and support in retrieving information, design of reporting, and training on system capabilities.

Serve as the initial point of contact for troubleshooting hardware, software, PC, and printer problems. Provide remote support in a high call volume environment supporting more than 270 physicians, 26 clinics, and three hospitals.

Responsible for providing administration of the College's network hardware, server and desktop operating systems and all application software. Perform website administration for the SIS, Moodle, and public website. Responded to all help desk requests to ensure all issues were resolved. Maintained in depth documentation of all network hardware and software and policies that pertained to them.

Provide customer assistance and support by answering calls, e-mail or personal visits to the help desk. Help in file server data management. Develop and implement a hands free rollout of desktop and laptop images to supported workstations by using Remote Installation Services. Research and actualize a Windows Software and Updates Server. Enter trouble calls into the Help Desk System. Create and delete network and online course management system accounts. Obtain cost quotes for purchase evaluation.

Responsible for selling wireless phones, accessories and service-based technology products. Assisting and informing customers by endeavoring to de-mystify technology. Train and study on product lines to maximize sales. Clean and maintain the store and its inventory to ensure a smooth and profitable business. Responsible for cash transactions.

I ordered and inventoried all food, paper and cleaning supplies. I was involved in all phases of food preparation and presentation. I maintained the quality standards set by the Executive Chef. I supervised day to day operations when owners were not present.

Trained employees on job safety, responsibilities, and customer expectations. Implemented a new standard in railcar cleaning which eliminated customer complaints and reduced cleaning time by over 50 percent. Cleaned railcars, dollinger baskets, filters and hoppers in accordance with customer safety and operational guidelines. Managed the day to day operations of a railcar cleaning crew. Provided and sustained open lines of communication with customers. Trained and qualified for confined space entry.

I supervised, installed, operated, and maintained wire, switchboard and frequency modulated (FM) radio communications equipment and systems in combat, combat support, and combat service support units. Held a Secret clearance and was responsible for the care of sensitive encryption equipment.