Proven expertise as a Tier 3 support engineer and solutions consultant with hands-on experience in designing, deploying, and managing IT solutions for SMBs and enterprises. Skilled in the end-to-end setup of Jamf Pro instances from scratch, including advanced configuration, deployment, and ongoing support. Led and executed projects involving Intune and Microsoft 365 deployment, Okta SSO implementation, and Meraki Networking design and management.Extensive experience with security and DLP tools, including CrowdStrike Falcon, Jamf Protect, Jamf Connect, Spin.AI, and other enterprise data protection solutions. Managed comprehensive office network deployments, ensuring seamless connectivity and performance across environments.Strong background in project management, driving technology initiatives from planning to delivery while serving as the technical contact for sales teams, frequently generating sales leads and opportunities. Adept at preparing and delivering client presentations and technical reports, providing strategic recommendations to stakeholders that align with business goals and technology needs.

Provided specialized IT consulting services to a diverse client base, including SMBs, startups,healthcare offices, and education non-profits. Leveraged a deep understanding of the unique needs and challenges faced by each sector to deliver tailored, high-quality solutions that consistently met and exceeded client expectations.

Reporting directly to CTO. In this team leader role, coordinated and administered Jamf for over 12,000 endpoints in addition to facilitating rollout of advanced security policies. Key in the migration of Jamf Pro to a hosted solution in runup to major product announcements.

Managed a diverse range of clients, including macOS, Android, ChromeOS, Windows, and Linux,ensuring seamless IT operations. Built and administered an internal Managed App Store using JAMF Pro, Mosyle, Munki, and other tools, significantly improving client reliability.Optimized backend infrastructure by virtualizing servers with VMware and Hyper-V, reducing energy costs by 40%. Upgraded Aruba enterprise wireless infrastructure to the latest 802.11ac standards.Oversaw network resources, NAS/SAN management, and maintained critical financial and fundraising databases on Microsoft SQL Server, including Blackbaud products. Experienced in managing video conferencing platforms like Zoom, WebEx, Skype, and Hangouts.

Served as the first point of contact for student and faculty support requests, both remotely and inperson. Played a pivotal role in planning, executing, and maintaining one of the region’s first major iPad1-to-1 programs for middle school grades, as well as implementing iPad carts for lower grades.Led the creation of student lab images across multiple OS and hardware platforms and managedall faculty and student technology, including classroom devices such as automation equipment.Shared responsibilities in managing campus networking equipment and supported business office clients within a Windows-based Active Directory environment. Contributed to professional development initiatives for staff and faculty, enhancing overall technological proficiency.

Revamped company IT infrastructure, implementing virtualized server technology and remote customer assistance applications essential to daily operations. Built mission-critical film equipment for clients, including Disney’s Marvel Cinematic Universe, Pixar, Paramount Pictures, and Sony Pictures, as well as independent technicians across the US and Europe.Launched a new e-commerce platform for NEBTEK.com using Magento CMS and tested new products. Designed the company tradeshow booth, promotional materials, and custom equipment carts for Video Assist professionals in the motion picture industry.

Managed, modified and maintained hardware and software for 700+ University of Utah client machines.Contributed to management scripts for Radmind, a netboot-based system imaging utility.Worked primarily alone requiring exceptional attention to detail, specialized in Media Production software for Print Media, Video Production, and Instructional Media. Modified and updated the Macintosh Managers website.

Worked closely with patrons at the library’s computing labs. Assisted library patrons with computer operation on a variety of platforms including Windows XP, Gentoo Linux, and Mac OS X. Assisted IT professionals with lab management. Worked in this position until promoted to the Macintosh Administration Group. Acquired experience in mentoring others, the ability to simplify complicated concepts for patrons, and customer service skills. Promoted to Apple Tech/ Video Specialist.

Operated Camera and lighting equipment for live corporate and concert events on a contractual basis, utilized basic electrical engineering skills.