Scott N. Email & Phone Number

• Resolve issues and escalate problems with knowledgeable support and quality service.
• Spearhead compliance efforts and develop best practice to drive continual process improvement.
• Develop IT policies to streamline workflow and to meet compliance requirements.
• Document system configuration, mapping, and processes.
• Conduct end-user reviews for modified and new systems.
• Support system users, educating employees on troubleshooting and problem-solving protocols.

Newport Beach, California, US

• Empowered/Managed 4 business areas and 9 staff that support Infrastructure, Service Desk, Operations & Facilities.
• Managed operation budget.
• Implemented productivity benchmarks across all departments to maximize company revenue.
• IT Performance rate of 96%.
• Vendor Management- consolidated vendors and renegotiated contracts to optimize costs.
• Ordered new equipment and inventory and scheduled repairs for damaged equipment.

• Evaluate current IT department, policies, and procedures.
• Develop road map for migration from on prem to AWS
• Evaluate onboarding and offboarding process and develop a plan for revamping process o Develop onboarding handout for new hires. o Create onboarding training
• Create computer safety stock

• Manage daily IT operations for the Billerica and Shanghai location
• 2.5 director reports at Billerica, 1 indirect report in Shanghai China
• Day to day operations including the following.
• Support for Billerica location
• Purchase request.
• System Administration and Network Administration for the company

Carlsbad, CA, US

• Technical Supervisor – Carlsbad
• Tier 3 supporto Troubleshooting of Imaging of laptop and desktopso AD User account maintenance (user creation, deletion, user rights)  Configuration of computers: PC, Mac, and some Linux.o Configuration of VoIP.
• Advance troubleshooting of BSOD, application and driver errors and Hardwareo End Point Security Virus and Malware removal, Monitor system for suspicious activityo Exchange 2010 Account/Calendar creation and.
• Supervisor to a functional desktop analyst team of 15 for Carlsbad, CA. 7 remote desktop analyst.
• Supervised all aspects of desktop operation.o Day to day operations including the following. Support coverage, Time off request, Timecard approval Daily building coverage/support. Purchase request. Cost reduction.
• Product evaluation and implementation.

Carlsbad, CA, US

• Desktop Engineer Oct 2013 – Nov 2016
• Primary technical support for Executive, VP’s, HR and Legal department.
• Imaging of laptop and desktops using MDT, SCCM,
• User account maintenance (user creation, deletion, user rights).o Bi-Yearly review of senior executive account settings.
• Configuration of computers.o PC, Mac, and some Linux.
• Configuration of VoIP phones.

• Daily support for security tickets.o Configuration of user accounts for Juniper SA and Pulse Mag.o Monitoring for Virus infection and possible attacks
• McAfee ePOo Monitoring of logs and Siem solution.o Configuration of installation packages and reports.
• Juniper SA and Pulse Mag o User account configuration, resets, creating, deleting.
• Monitoring Palo Alto Firewalls rules and logs
• Websenseo Configuration of policy for web traffico Monitoring of traffic logs

Boston, Massachusetts, US

• Aruba wireless networko Configuration and installation of AP’s and Remote Access Points throughout the campus.o Monitoring and configuration of Aruba profiles. o Daily monitoring of Aruba Airware management software.
• Switch, configuration, installation and repair.
• Monitor of switch logs and systems health.
• Trouble shoot network issues.
• Run cable, punch down, end termination, Fluke network tester cable and fiber.
• Daily network support tickets

• Aruba wireless network
• Configuration and installation of AP’s and Remote Access Points
• Monitoring and configuration of guest accounts
• Daily monitoring of Aruba Airware management software.
• Daily monitoring and configuration of Palo Alto firewall.
• Troubleshoot network, servers, and desktop issues.

Manchester, NH, US

• Network Security Engineer
• Deployed the following security systems,
• Q-Radar for a log server solution
• Tenable Nessus vulnerability scanner,
• RSA SecurID in conjunction with Juniper Secure Access
• Barracuda spam/firewall filter

• Experience and knowledge allowed the reduction of lead time from 6 months to 3 weeks for rolling out 15 computers to the nursing home. Allowed for better work environment and meet the requirements of Federal regulations.
• Migrated county systems from Norton AV to TrendMicro endpoint protection, this in turn resulted in better protection and also reduced the IT spending budget.
• Developed schedule for installation and/or upgrade of software including both application and system software for client pcs and servers.
• Daily computer systems administration functions (including Firewall, Websense, Network Administration, Audits)
• Supervisor part time IT technician

Manchester, NH, US

• PC Desktop Analyst and Network Security Administrator 9/00 – 9/05Network Security Administrator
• Deployed Websense to protect the company from internet misuse.
• Implemented Barracuda spam/firewall filter. This provided more control for preventing spam from getting to the end users email account
• Implemented RSA SecurID in conjunction with Juniper Secure Access to secure connection for employees that needed remote access.
• Migrated from Websense to Barracuda webfilter, Barracuda was a better fit for the company and reduced the IT budget by $8KProject Management
• Project leader for migration of company’s existing corporate antivirus from Norton to Kaspersky to provide more robust protection.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Computer Science, Southern New Hampshire University