Serve as a reliable, single point of contact for immediate resolution of all trading system issues by the fixed income trade desk. Increase technology utilization throughout a broad user base. Single point of contact for Fixed Income Trade Desk, to facilitate the following initiatives: *implementation of electronic trading systems* Investigation of internet based bond trading systems *Implementation of Bond Book, an Internet based trading system.* Charles River OMS initiatives

• Supervise team of twelve and assign incoming customer concerns to support team. Ensuring proper and accurate resolutions by both functional and technical members. Develop and implement policies and procedures related to the support process. Responsible for scheduling, writing objectives/reviews and training needs of team. Increased departments overall customer satisfaction by 15%• Analyze support processes and execute improvements. Evaluate support patterns within and across clients in order to recommend product changes, documentation changes, training needs. Act as escalation channel on open issues. Assist with research, replication, and client interfacing, to expedite issue resolution• Coordinate with implementation and relationship management teams for smooth customers transition from implementation to support. Organize and conduct client transition meetings• Influence the development of new features and improve product usability by working with product management

• Produced trading profits of over $1,000,000 annually by initiating trading positions and executing order flow• Minimized risk in volatile markets by limiting position exposure• Managed fair and orderly markets in over forty stocks, adhering to the rules of the auction market while overseeing the agency limit book• Lowered transaction costs by negotiating with vendors• Executed over 2000 agency and principal trades a day through price discovery procedures• Fostered positive communication with exchange personnel to ensure quality executions and address any trade queries expeditiously • Resolved trade breaks efficiently and promptly • Researched and analyzed over 60 equities through fundamental and technical analysis for possible trading movements• Trained new staff in policies and procedures• Created and implemented new record keeping system of dividend declarations and payment

• Investigated floor members for alleged SEC, NYSE, BSE, and NASDrule violations• Enforced quality executions of agency orders• Initiated and led investigations for potential insider trading violations• Arbitrated Intermarket Trading System trade disputes• Devised and upgraded surveillance programs to produce exception reports