Scott Bowman Email & Phone Number

Saint Charles, MO, US

St Louis, Missouri, United States

Creve Coeur

Perform software distributions and test cycles on Linux systems. Create Java and Python scripts for regression tests.Coordinate testing efforts between different teams for data migrations from windows systems delivery over to Linux systems, providing a more robust, expandable, and reliable service. Contribute to production service resolutions by supporting.

717 Office Parkway St Louis, MO 63043

Served as director of legacy network for 3 years. Managed ever changing environment and tasks for group of 3 direct reports. Created quality plans for projects, wrote and executed test plans for all phases of testing, including unit, regression, integration, and soak tests. Provided outstanding level 3 service support and documentation for all systems on.

Greater St. Louis Area

• Managed testing through all phases: Unit, functional, regression, soak, user acceptance, release management, and production schedules. Created and executed test plans and test cases for VMS, Windows, and UNIX systems..
• Headed conference calls and assisted other teams with test plans and cases helping to create a more experienced, versatile team.
• Volunteered to provide level 3 support for market exchange collections issues, resulting in increased workload and allowed me to increase my skill set.
• Created and tracked defects, implementing results into test cases.
• Estimated test efforts and communicated results, allowing production teams and project managers to provide updates to clients and other groups.
• Created and updated installation documentation for operations, ensuring correct details are provided so that production installations are performed without incident.

Greater St. Louis Area

• Supervised 10 operators on 2nd shift, including weekend coverage. Provided initial interviews, hiring, and training of employees. Served as level 3 technical escalation for all issues reported to operations.
• Ensured all escalations to technical operations department were resolved or escalated in a timely fashion.
• Oversaw installation of software releases to over 600 VMS and Windows systems to make sure that releases were done correctly so they don’t create any production issues.
• Validated all tasks for system upgrades, monitoring, and maintenance were completed each evening to ensure that the nightly tasks were performed correctly.
• Managed live market tick data and news coming from 150 feeds for Asian markets, allowing team to respond quickly to data outages.
• Monitored system tickets for factual, detailed updates, and for next update status, making sure that issues were escalated properly for resolution and client notifications.

Greater St. Louis Area

• Supervised 10 level 1 and level 2 help desk employees on 2nd shift. Established all procedures on 2nd shift. Provided all training for level 1 and 2 support techs on shift.
• Supported clients globally, receiving approximately 180 calls per night.
• Supported full range of services and products on 2nd shift, requiring a knowledge of systems that were supported by several technical desks on 1st shift.
• Worked as a Level 3 support for all technical escalations to support desk.
• Requested by upper management to be involved in outstanding and high profile client issues due to established reputation as efficient and highly skilled troubleshooter.

Greater St. Louis Area

• Managed the Pacific Rim network during live Asian stock markets.
• Improved communication and relations with colleagues in Asia.
• Established daily region report with network and client server issues, allowing regional technicians to proactively respond to issues before their local markets opened.
• Supported client servers, routers, and tail circuits on company network.
• Performed proprietary software installations and operating system patches on Windows servers.
• Provided level 2 application and network support for level 1 technicians.

• Provided level 1 technical support for hardware, software, market data, and network connectivity issues.
• Performed duties during 2nd shift, answering calls for multiple systems.
• Required knowledge of numerous systems that were handled by separate, specialized help desks on 1st shift.
• Managed calls through resolution or escalation, approximately 75 calls per night.
• Updated trouble tickets and documented resolution techniques via Vantive.
• Supported field technicians on client sites after US market hours.

Information Technology

Education record