Contract (red-badge) position with CISCO Systems - Network Engineering & Operations - Acquisition IntegrationManage IT acquisition integration projects by leveraging resources throughout multiple cross-functional teams and organizations to deliver network integrations that meet published Cisco standards.• Oversee & manage the integration of acquired partners’ internal networks to Cisco’s production network.• Create solutions for complex network segmentation in line with published standards.• Liaise with other Cisco & vendor teams to deliver on-time project completion and stable network integrations.

Contract (red-badge) position with CISCO Systems - Network Services - Acquisition Integration (NWS-AI) teamManage IT acquisition integration projects by leveraging resources throughout multiple cross-functional teams and organizations to deliver network integrations that meet published Cisco standards.• Oversee & manage the integration of acquired partners’ internal networks to Cisco’s production network.• Create solutions for complex network segmentation in line with published standards.• Liaise with other Cisco & vendor teams to deliver on-time project completion and stable network integrations.

Contract (red-badge) position with CISCO Systems - Global Services - Integration (GS-I) team• Deliver successful internal IT projects in a global managed service environment • Manage the project lifecycle in line with the company's shared standard project methodology • Communicate and report effectively on project status to the client as well as internally • Responsible for project planning - implementation - budget - resource management and quality of project delivery • Plan and coordinate network interventions with internal users and external vendors • Coordinate installations cabling and the set-up work of Cisco equipment • Maintain effective working relations with ISP providers • Supervision and coordination of cabling works and various infrastructure works with external suppliers and vendors • Participate in changes and incident management of the Field Implementation environment • Create pro-actively and take initiative to optimize and improve the project team

• Administer and support entire fixed & mobile voice network infrastructure for 24/7 global critical incident call center with multiple international remote sites maintaining a 99.9% uptime on voice services.• Contact center technology administration; design, implement and maintain call routing; ACD.• Coordinated and oversaw multiple major voice and messaging upgrades (CM5.2, CM6.2, CMM, CMS R16, more)• Implement and maintain adjunct systems (call recording system, CMS, AES)• Manage multi-site telco access networks (fiber, DS3, DS1, MPLS, metro-Ethernet, etc.)• Maintain business relationships with communications and telco providers in multiple countries• Involved in designing and implementing disaster recovery and redundancy plans• Member of helpdesk crew responding to wide array of user-reported voice, data and network issues• Active Directory support of users, groups, distribution lists; permissions and security

• Responsible for overall provisioning and turn-up of various CLEC services including Integrated T1, PRI, xDSL and VoIP• Daily interface with customers, vendors and carriers regarding configuration and ordering of services• Configuration and support of xDSL routers (Comtrend, Netopia)• Daily updates in internal database & reporting of completed orders and jeopardy situations

• Responsible for planning, preparing and submitting migration plans to eliminate inter-LATA IXC leased circuits and place traffic on Sprint backbone network.• Discover, capture and report on monetary savings achieved via IXC lease eliminations.• Team lead on various projects including: reduction of duplicate T1 service, contract extensions for DS1/DS3/OCx circuits, management of misrouted circuits, etc.• Worked with various vendors to provide alternative access to cell sites via fiber/microwave links and eliminate LEC-based facilities.• Successfully converted four iDEN switch office entrances from LEC facilities to Sprint backbone network from 06-07, allowing migration of circuits. • Cross-train CDMA (Sprint) employees on iDEN (Nextel) methodology and systems.• Follow-up/Escalate with vendors on outage reporting (RFO) for all SONET/DS3 level service interruptions.• Received National Excellence Award 2007 and nomination for Circle of Excellence Award.

• Optimize, design and provision all Telco interconnect circuits (OCx, DS3, DS1, voice trunks) between MSO’s, IXC POPs and LEC tandems and central offices.• Departmentally involved in producing bi-annual 18-month forecasts to help plan for network growth.• Provide support to various other groups for billing inquiries, project tracking and cost-savings initiatives.• Member of several different UAT teams to troubleshoot and prepare for new forecast tool and ASOG updates.• Available 24x7 to escalate, delegate, or provide technical assistance on issues.• Received 3 Awards for Employee of the Quarter for the South Region FNE group.

• Consulting position to migrate Cablevision account from current facility & billing system(s) to TBS/Metasolv (Telecom Business Solutions).• Required knowledge of telecom products and services ranging from stand alone business telephone lines to integrated hi-capacity circuits including voice, Internet, data and various other Cablevision products.• Extensive archival research on large corporate accounts to assure proper migration.• Advanced knowledge of the TBS platform

• Designed and provisioned type 2A trunks, DS-1, DS-3, OC-x circuits according to network capacity needs.• Accessed various LEC ordering systems via Internet and AS400 systems.• Reviewed weekly trunk utilization reports and augmented trunk group size to meet usage demand.• Maintained network facility reports to guarantee facility availability.• Daily communication with LEC/ILEC provisioners, engineers and account teams as well as local switching offices.

• Supervised staff of 15+ integrated voice/data provisioners • Handled internal escalations as well as escalations with other LEC, CLEC, IXC and customers, vendors and other management staffs.• Managed various reports for order tracking and status updates.• Organized weekly staff meetings and training classes.• Performed performance reviews, salary reviews, attendance reviews & HR issues.• assisted in the migration of engineering systems from F&E (Facilities & Engineering) to TBS/Metasolv.• 2nd level escalation point of contact with various CLECs and IXCs• Provided supervision and support to provisioning staff• Senior knowledge of all products and services

Moved to this position in November 1997. Was in charge of all excess merchandise. Main duty was to minimize capital loss via liquidation of excess merchandise. Sold merchandise to liquidators and auctioneers at large discounts, organized clearance sales and sold merchandise internally. Daily interface with major inventory clearance centers, warehouses and other buyers. Total revenue recaptured was in excess of $900,000.00.

Assist Regional Service Manager in the supervision of 20 floor representatives in a national Direct Mail Call Center. Promoted from Senior Lead Representative in August 1995. Supervised floor representatives and assisted in the resolution of customer inquiries, managing daily call volumes in excess of 1000+. Handled supervisory calls and irate customer complaints. Interfaced daily with manufacturers, vendors and distributors regarding problems with product, pricing and availability. Created and refined policy and procedure; Assisted in the development of 2 week in-house training program for new hires; Designed training manual; Trained new Service Manager in September 1996.