Scott Bragan Email & Phone Number

Birmingham, Alabama, United States

Oversees the implementation team in Birmingham, AL to ensure our clients are onboarded quickly and accurately.

Birmingham, Al

Acts as a point of contact for new clients: setting up accounts, assisting with troubleshooting, andtraining new clients on how to effectively utilize the ESS online system for ordering background checksand drug screens. Has developed a deep understanding of the flow of work from one department toanother in order to best assist our clients.

Birmingham, Al

Managed electronic databases containing information on more than 8,000 healthcare professionals.Developed proficiency in working with database software such as Microsoft Access and SPSS. Analyzed complex data to be used for publications and faculty promotion. Prepared and submitted tracking reports to national funding agencies. Participated in the planning and execution of educational activities for more than 400 health profession students.

Birmingham, Al

Conducted telephone interviews with more than 60 people per day to screen them for psychiatricservices and clinical trials. Gained valuable experience in customer service and communication withpeople of all ages, ethnicities, and backgrounds. Discussed the complex and constantly changing system of mental health insurance benefits with new patients. Scheduled new patients with an appropriate psychiatrist or reviewed external mental healthcare options with them. Selected as the Department of Psychiatry employee of the month, February 2011.