Scott Brewer Email & Phone Number

Greater Atlanta Area

Responsible for delivery model development, sales promotion, new program solutioning, and optimization of our global Service Procurement / Statement of Work Managed Service Programs

Greater Atlanta Area

Promoted our Services Procurement (SOW) Managed Service Provider practice and optimization of our Vendor Management System to support. Managed operational team and delivery of our largest SOW program.

Greater Atlanta Area

Develop and lead quality / optimization programs for recruitment delivery operationsBuild tactical and strategic reporting capabilities for client service assurance and internal operations

Sonoma, California

Responsible for developing and enhancing the Statement of Work Program offering to include Technology Design / Features, Team Support Model, Policies, Tools / Templates and incorporation of market best practices.

Responsible for quality control, operational process improvements and compliance within the Managed Service Program Center of Excellence

Assist Sales and Operations Team with pricing, qualifying and implementing new Recruitment Process Outsourcing Engagements for Spherion

Operations Lead for 2 RPO engagements Honeywell-7,000 positions annually in the US and Canada for positions ranging from production assembly up to high end engineering and research specialists.Grainger-3,600 positions annually in the US for customer service and exempt distribution center roles

Created operational metrics, targets and online scorecards for Customer and internal management use. Developed and spearheaded campaign for Standard Operating Procedures (SOP’s) within branch operations. Built company’s Satisfaction Survey program, assessment criteria and automation process for our customers and employee surveysResult: Customer survey scores improved 20% within the first 6 months of program deployment; online scorecards continue to be a competitive differentiator and internal scorecards & SOP’s have strengthened operational discipline.

Tasked with creating quality and performance assessment tools and programs; evaluating the effectiveness and efficiency for over 500 US and Canada staffing branchesLeveraged six sigma methodology, systems knowledge, and field leadership facilitation to develop a performance scorecard tool including metrics development, targets and ranking methodologies. Assisted newly appointed Sr. VP in rolling out a monthly review and focused improvement program for branches with subpar performanceOverall branch performance improved by 30% over baseline within four months of introduction. Asked by divisional president to create scorecard programs across all Spherion divisions and develop external customer Scorecards.

Field Advocate Leader for ERP Implementation; project manager and change management focal for Outsourcing business unitAccommodate and implement technology requirements for over 150 operating sites, 5,000 employees and revenues in excess $300MM annuallyLead field requirements council of thirty delegates and collectively surfaced / analyzed requirements. Championed configuration design team workshops and change management communication outreach programsReduced system development cycle by six weeks utilizing a collaborative panel approach. Achieved configuration changes to eliminate field manual billing processes; a 25% reduction in field back-office support requirements

Performed and directed Business Process Reengineering initiatives across Spherion’s $300M Outsourcing client baseClients included:Cisco, Hewlett Packard, IBM Learning Services Division, MCI-WorldCom

Responsible for all aspects of Commercial Finance for a $1B global parts business encompassing: contractual bid reviews, order booking / reporting, revenue recognition controllership, sales forecasting and pricing analysis

Provided financial guidance on contractual issues, revenue recognition, and performance security on $1B in annual sales

Responsible for six service regions, thirteen P&L’s, with over $300MM in annual sales volume

Partnered with operating management to provide financial support to manage a $42MM Field Services division...servicing Power Generating Equipment

Performed Financial, Process and Compliance Audits across GE's business segments...received training in Six Sigma and Demand Flow Technology

Bachelor Of Science, Business Management

Education record

Education record