Scott Britt Email & Phone Number

Homer, Ga, Us

Commerce, Georgia, United States

Provide leadership direction to cross-functional team in managing and completing support cases, implementing best practices, and meeting set KPIs/SLAs to support business growth and efficiency. Spearhead daily MSP operations while supervising staff of 9 remote and local engineers to maximize operational effectiveness. Evaluate and update company policies and guidelines to address new and changing issues relating to MSP technology. Maintain optimal program functionality for disaster recovery, minimizing disruption that leads to system failure. Track and control company’s P&L to analyze cost expenditures, apply corrective actions, and optimize business cash flow.• Led development and execution of all MSP team projects to drive product integration and fulfill set client requirements, resultantly uplifting revenue by 50% and net GP by 6%.• Introduced innovative business process to effectively oversee ticket resolution function, generating 50% decrease in time.• Expedited billing and invoicing process to reduce past due A/R from over $80,000 to $15,000.• Streamlined payment process of clients by initiating efficient payment platform and fostering positive client experience.• Conducted network analysis and planning to identify lagging areas and propose hardware/software upgrades.• Delivered viable technical recommendations to Director of Technical Solutions regarding network enhancements or changes for both internal and client infrastructures to ensure seamless network performance.• Cultivated sound relationships with key clients and individuals by steering strategic completion of large projects and offering excellent end-user support.

Commerce, Georgia, United States

Led all facets of multi-phase projects from conception to strategic execution to meet set goals and objectives. Monitored daily operations of service desk by supervising team members and maintaining optimal work functionality.• Organized and allocated project resources by formulating budgets, tracking progress, and promoting project transparency.• Interacted with stakeholders to identify issues and implement viable procedures that improved service desk efficacy.

Athens, Georgia, United States

Provided excellent deskside support to both residents and administrative staff, ensuring optimal work efficiency and meeting set requirements. Upheld security and privacy levels regarding customer data and corporate policies. Prepared and handled client documentation to assure high level of accuracy and integrity.• Offered noteworthy contributions to planning and completion of larger projects while attaining set milestones. • Collaborated with Novatech NOC/HD to analyze and resolve complex escalated issues to achieve customer satisfaction.• Maximized operational effectiveness and achieved pre-defined goals by liaising with onsite contact and Novatech Service Management to prioritize and execute workload.• Facilitated implementation of customer orientation and screening programs for new employees to maintain proper workforce capacity and enhance overall productivity levels.• Assisted and advised technical services department with level 3 support needs to cultivate excellent customer experience.• Evaluated incoming requests to identify code changes for system and apply front-end configuration tools, maximizing business efficiency and meeting set requirements.

Atlanta, Georgia

Spearheaded team of 10+ IT professionals and 300+ computers to enhance work efficiency and system functionality. Conducted comprehensive analysis of network security/emails and created new user credentials to ensure security and privacy of company data assets. Managed all aspects of disaster recovery, redundancy, and backups to protect IT infrastructure and processes.• Introduced cost-efficient telephone system for 27 new stores by partnering with internet service providers that drove network enhancements.• Secured 10% reduction in IT costs by collaborating with management to formulate budget and allocate resources.• Devised and implemented strategic IT initiatives to optimize CCC management system and work performance.• Oversaw effective integration and maintenance of new/existing programs by coordinating with CCC one representative while also finalizing contracts involving accurate updates and new program rollouts. • Maintained end-to-end encryption of both NetSuite Service and CCC by closely coordinating with third-party providers.• Provided accurate and timely conversion to NetSuite accounting system by partnering with CFO and accounting staff.• Initiated top-notch centralized parts ordering process to boost efficiency for estimators and ~3+ points of gross profit.• Directed conversion of 34+ stores to CCC one management and provided knowledge-rich training to employees to maximize staff productivity and performance.

I oversaw maintenance of 60+ computers and 10+ printers in three different locations such as ordering computer & printer supplies, generate purchase orders & handle customer returns within budgetary and time constraint. I transformed company into 85% paperless via creating and upholding robust document management system resulting in substantial savings. I administered installation and maintenance of large time-sensitive projects surrounding On-site IP based video surveillance system and keyless entry security system. I structured and sustained data collection system utilizing RSLogic and merged with AS400.• Secured $4500+ worth of free more efficient machines for company via establishing excellent rapport. • Performed in-depth R&D methodologies to improve productivity and while saving monthly phone cost via merging effective VoIP solution.

Day to day IT activities.

Business Management

Activities and Societies: Debate, computer informationStudied psychology and business administration.

Diploma

Activities and Societies: Basketball, taught P.E. my senior yearTook over the world.