Scott Britt Email & Phone Number

Homer, GA, US

Commerce, Georgia, United States

• Provide leadership direction to cross-functional team in managing and completing support cases, implementing best practices, and meeting set KPIs/SLAs to support business growth and efficiency. Spearhead daily MSP.
• Led development and execution of all MSP team projects to drive product integration and fulfill set client requirements, resultantly uplifting revenue by 50% and net GP by 6%.
• Introduced innovative business process to effectively oversee ticket resolution function, generating 50% decrease in time.
• Expedited billing and invoicing process to reduce past due A/R from over $80,000 to $15,000.
• Streamlined payment process of clients by initiating efficient payment platform and fostering positive client experience.
• Conducted network analysis and planning to identify lagging areas and propose hardware/software upgrades.

Commerce, Georgia, United States

• Led all facets of multi-phase projects from conception to strategic execution to meet set goals and objectives. Monitored daily operations of service desk by supervising team members and maintaining optimal work.
• Organized and allocated project resources by formulating budgets, tracking progress, and promoting project transparency.
• Interacted with stakeholders to identify issues and implement viable procedures that improved service desk efficacy.

Athens, Georgia, United States

• Provided excellent deskside support to both residents and administrative staff, ensuring optimal work efficiency and meeting set requirements. Upheld security and privacy levels regarding customer data and corporate.
• Offered noteworthy contributions to planning and completion of larger projects while attaining set milestones.
• Collaborated with Novatech NOC/HD to analyze and resolve complex escalated issues to achieve customer satisfaction.
• Maximized operational effectiveness and achieved pre-defined goals by liaising with onsite contact and Novatech Service Management to prioritize and execute workload.
• Facilitated implementation of customer orientation and screening programs for new employees to maintain proper workforce capacity and enhance overall productivity levels.
• Assisted and advised technical services department with level 3 support needs to cultivate excellent customer experience.

Atlanta, Georgia

• Spearheaded team of 10+ IT professionals and 300+ computers to enhance work efficiency and system functionality. Conducted comprehensive analysis of network security/emails and created new user credentials to ensure.
• Introduced cost-efficient telephone system for 27 new stores by partnering with internet service providers that drove network enhancements.
• Secured 10% reduction in IT costs by collaborating with management to formulate budget and allocate resources.
• Devised and implemented strategic IT initiatives to optimize CCC management system and work performance.
• Oversaw effective integration and maintenance of new/existing programs by coordinating with CCC one representative while also finalizing contracts involving accurate updates and new program rollouts.
• Maintained end-to-end encryption of both NetSuite Service and CCC by closely coordinating with third-party providers.

• I oversaw maintenance of 60+ computers and 10+ printers in three different locations such as ordering computer & printer supplies, generate purchase orders & handle customer returns within budgetary and time.
• Secured $4500+ worth of free more efficient machines for company via establishing excellent rapport.
• Performed in-depth R&D methodologies to improve productivity and while saving monthly phone cost via merging effective VoIP solution.

Day to day IT activities.

Business Management

Activities and Societies: Debate, computer informationStudied psychology and business administration.

Diploma

Activities and Societies: Basketball, taught P.E. my senior yearTook over the world.