Scott Brownlee Email & Phone Number

St. George, Ut, Us

Reading, Pa, Us

Set and execute the operational strategic direction of the organization in alignment with organizational goals. Oversee call center operations strategies in first party / third party collections, denials management and customer service. Maximize client performance results while increasing company's revenues and profitability.

Haddonfield, Nj, Us

-Develop a revised Compliance Management System (CMS) for the Enterprise. Oversee and enforce all aspects of the CMS across the organization. -Develop a comprehensive Risk Assessment Program. Oversee and assure prompt remediation of discovered, potential vulnerabilities.-Respond to and complete all inbound Security Assessment Requests-Compose, compile and respond to all company Accreditation and Certification requirements-Educate Healthcare Accounts Receivable Management firms, Healthcare Collection Agencies and Hospital Patient Financial Services departments about Dorado Recover, a custom insurance hunt / verification program that locates active insurance coverage for self-pay patients.-Forge alliances / partnerships with existing Healthcare ARM, Collection Software and Hospital Billing companies to provide their clients with additional revenue recovery tools.

Cherry Hill, Nj, Us

-Bottom line P/L responsibility for the organization's operation.- After Q1/Q2 of 2015, on pace to set a third consecutive revenue record.-Corporate revenue record set in 2014 (29th year of operation), eclipsing previous revenue record set in 2013 with less placement volume and 50% less staff versus prior revenue watershed mark reached in 2006.-Aggregate revenue increase of 79% from 2009-2014 on collective placement volume decline of 10%.-Aggregate 82% increase in gross collections from 2009-2014.-Eradicated 5 figure annual operating losses to high 6 figure gross profit 2009-2014.-Implementation of new collection operation model that focuses on team results as opposed to the individual.-Developed, implemented and monitor a CFPB compliant, structured CMS for the enterprise.-Integration of new technologies to the enterprise including TCN's total inbound / outbound call blending with skills based routing, incorporated ACD and IVR.-Enhanced consumer payment options and types with Regulation E compliance.-Prepping for implementation of speech analytics, healthcare based scoring and an enhanced account flow model I have designed to further reduce operating costs while continuing to increase revenue and profitability for the enterprise in 2015.

Cherry Hill, Nj, Us

Full service revenue cycle management company focusing on healthcare first party (EBO), healthcare traditional third party recovery and healthcare insurance special project work.

Newark, De, Us

Career Training student loan first party recovery-Recovery of charged off career training loans-Research and resolve disputes. Handle escalated calls-Assist non-charge off groups to minimize charge offs-Exceeded monthly collection goals each month by an average 134%-Call Center Closed 2008

Altamonte Springs, Florida, Us

Hospital owned first and third party collection agency-Turned around six figure losses to six figure profits in first full year of managing the operation-Responsible for development and growth of company through improved collection methodology, training and mentoring-Met with existing clients to develop new collection programs and discuss recovery results-Met with potential clients to secure new business-Oversight in selection, conversion, training and implementation of new collection software (CU Manage Med) -Exceeded a hospital “re-work” program goal of 1M by 100%-Bottom line profit and loss responsibility

Plymouth Meeting, Pa, Us

Start up of of healthcare services division in near shore call center for AOI.-Responsible for complete start up of new division, from space design and build out to recruitment, hiring, training and management of staff -Responsible for hardware and technology costing, shipping, delivery and coordination of installation-Report directly to executive management all progress, roadblocks and key indicators relative to project status-Bottom line accountability for “go live” status of project-Plan expansion of division to service other AOI operational sites in healthcare collections-Bottom line profit and loss accountability for division in Jamaica

Cherry Hill, Nj, Us

Full service revenue cycle management company focusing on healthcare first party (EBO), healthcare traditional third party recovery and healthcare insurance special project work.

Glendale, Az, Us

Full service revenue cycle management company focusing on healthcare first party (EBO), healthcare traditional third party recovery.-Seven years of progressive attainment of responsibility-Responsible for site management in Reston, VA and Denver, CO offices-Handled all aspects of operations-Developed and implemented most company collection procedures-Bottom line profit and loss responsibility

Third party health care recovery.-Manage daily activity of 7 collectors-Collect own collection file