Scott Brownlee

Scott Brownlee Email and Phone Number

Healthcare ARM Industry Operational Strategy Expert @ TCN
Scott Brownlee's Location
Greater Phoenix Area, United States, United States
Scott Brownlee's Contact Details
About Scott Brownlee

I have gained a wealth of practical knowledge during my 30+ years of hands-on experience in Healthcare ARM / RCM operational and compliance oversight. I consistently produce dramatic increases to revenue & profitability within my organizations, across my career. Technical innovation, operational process improvement & efficiency enhancements, combined with a facilitative style of employee mentoring, reliably produces increased outcomes for my agents. Mentoring has further produced an “overspread” effect into higher consumer/client satisfaction scores. This results in clients locking into longer term partnerships. Double-digit recovery % increases is the expected outcome of this operational methodology. I have served on the ACA International Council of Delegates, the ACA International Education & Credentialing Committee and am currently serving on the ACA International Healthcare Committee since 09-18. I am the Healthcare Committee chair person for 2022-2023 session. I further completed a three year term of service on the EHNAC Criteria Committee, which is responsible for reviewing & updating EHNAC accreditation controls. I look forward to working with others in the ARM / RCM sector to continue to enhance the image / performance of our tremendous industry, at the local, regional and national levels.

Scott Brownlee's Current Company Details
TCN

Tcn

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Healthcare ARM Industry Operational Strategy Expert
Scott Brownlee Work Experience Details
  • Tcn
    Director Of Product Training - Customer Engagement
    Tcn Feb 2022 - Present
    St. George, Ut, Us
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  • Arcadia Recovery Bureau - An Annuity Health Company
    Vice President Of Operational Strategy
    Arcadia Recovery Bureau - An Annuity Health Company Mar 2019 - Jan 2022
    Reading, Pa, Us
    Set and execute the operational strategic direction of the organization in alignment with organizational goals. Oversee call center operations strategies in first party / third party collections, denials management and customer service. Maximize client performance results while increasing company's revenues and profitability.
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  • Dorado Systems Inc
    Chief Compliance And Privacy Officer
    Dorado Systems Inc Oct 2015 - Feb 2019
    Haddonfield, Nj, Us
    -Develop a revised Compliance Management System (CMS) for the Enterprise. Oversee and enforce all aspects of the CMS across the organization. -Develop a comprehensive Risk Assessment Program. Oversee and assure prompt remediation of discovered, potential vulnerabilities.-Respond to and complete all inbound Security Assessment Requests-Compose, compile and respond to all company Accreditation and Certification requirements-Educate Healthcare Accounts Receivable Management firms, Healthcare Collection Agencies and Hospital Patient Financial Services departments about Dorado Recover, a custom insurance hunt / verification program that locates active insurance coverage for self-pay patients.-Forge alliances / partnerships with existing Healthcare ARM, Collection Software and Hospital Billing companies to provide their clients with additional revenue recovery tools.
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  • Grimley Financial Corporation
    Vice President And Chief Compliance Officer
    Grimley Financial Corporation Jan 2012 - Oct 2015
    Cherry Hill, Nj, Us
    -Bottom line P/L responsibility for the organization's operation.- After Q1/Q2 of 2015, on pace to set a third consecutive revenue record.-Corporate revenue record set in 2014 (29th year of operation), eclipsing previous revenue record set in 2013 with less placement volume and 50% less staff versus prior revenue watershed mark reached in 2006.-Aggregate revenue increase of 79% from 2009-2014 on collective placement volume decline of 10%.-Aggregate 82% increase in gross collections from 2009-2014.-Eradicated 5 figure annual operating losses to high 6 figure gross profit 2009-2014.-Implementation of new collection operation model that focuses on team results as opposed to the individual.-Developed, implemented and monitor a CFPB compliant, structured CMS for the enterprise.-Integration of new technologies to the enterprise including TCN's total inbound / outbound call blending with skills based routing, incorporated ACD and IVR.-Enhanced consumer payment options and types with Regulation E compliance.-Prepping for implementation of speech analytics, healthcare based scoring and an enhanced account flow model I have designed to further reduce operating costs while continuing to increase revenue and profitability for the enterprise in 2015.
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  • Grimley Financial Corporation
    Executive Director Of Operations
    Grimley Financial Corporation Feb 2008 - Jan 2012
    Cherry Hill, Nj, Us
    Full service revenue cycle management company focusing on healthcare first party (EBO), healthcare traditional third party recovery and healthcare insurance special project work.
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  • Sallie Mae
    Charged Off Account Manager - Slm Financial
    Sallie Mae Jan 2007 - Jan 2008
    Newark, De, Us
    Career Training student loan first party recovery-Recovery of charged off career training loans-Research and resolve disputes. Handle escalated calls-Assist non-charge off groups to minimize charge offs-Exceeded monthly collection goals each month by an average 134%-Call Center Closed 2008
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  • Florida Hospital
    Administrative Director -Professional Collection Systems (A Florida Hospital Company)
    Florida Hospital Oct 2003 - Jan 2006
    Altamonte Springs, Florida, Us
    Hospital owned first and third party collection agency-Turned around six figure losses to six figure profits in first full year of managing the operation-Responsible for development and growth of company through improved collection methodology, training and mentoring-Met with existing clients to develop new collection programs and discuss recovery results-Met with potential clients to secure new business-Oversight in selection, conversion, training and implementation of new collection software (CU Manage Med) -Exceeded a hospital “re-work” program goal of 1M by 100%-Bottom line profit and loss responsibility
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  • Allianceone
    Jamaica Hcs Operations Manager
    Allianceone Jan 2003 - Oct 2003
    Plymouth Meeting, Pa, Us
    Start up of of healthcare services division in near shore call center for AOI.-Responsible for complete start up of new division, from space design and build out to recruitment, hiring, training and management of staff -Responsible for hardware and technology costing, shipping, delivery and coordination of installation-Report directly to executive management all progress, roadblocks and key indicators relative to project status-Bottom line accountability for “go live” status of project-Plan expansion of division to service other AOI operational sites in healthcare collections-Bottom line profit and loss accountability for division in Jamaica
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  • Grimley Financial Corporation
    Director Of Collections Early Out Division
    Grimley Financial Corporation Jan 2000 - Dec 2002
    Cherry Hill, Nj, Us
    Full service revenue cycle management company focusing on healthcare first party (EBO), healthcare traditional third party recovery and healthcare insurance special project work.
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  • Rsi Enterprises
    Operations Manager - Special Project Manager
    Rsi Enterprises Apr 1992 - Nov 1999
    Glendale, Az, Us
    Full service revenue cycle management company focusing on healthcare first party (EBO), healthcare traditional third party recovery.-Seven years of progressive attainment of responsibility-Responsible for site management in Reston, VA and Denver, CO offices-Handled all aspects of operations-Developed and implemented most company collection procedures-Bottom line profit and loss responsibility
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  • Medical Recovery Associates
    Collector - Collection Supervisor
    Medical Recovery Associates Apr 1989 - Mar 1992
    Third party health care recovery.-Manage daily activity of 7 collectors-Collect own collection file

Scott Brownlee Skills

Leadership Process Improvement Team Building Management Executive Management Call Centers Accounts Receivable Strategic Planning Training Operations Management Strategy Risk Management Credit Business Process Improvement Vendor Management Hipaa Finance Start Ups Financial Services Healthcare Analysis Call Center Revenue Cycle Management Regulatory Compliance Healthcare Industry Revenue Cycle Banking Medicare Integration Loans Risk Assessment Outsourcing Forecasting Insurance Healthcare Consulting Health Insurance Skip Tracing Practice Management Invoicing Medicaid Mergers And Acquisitions Medical Billing Software Documentation Customer Satisfaction Bpo Accounting Accounts Payable Financial Reporting Payroll Microsoft Excel

Scott Brownlee Education Details

  • Penn State University
    Penn State University
    Administration Of Justice - Do Not Have Degree

Frequently Asked Questions about Scott Brownlee

What company does Scott Brownlee work for?

Scott Brownlee works for Tcn

What is Scott Brownlee's role at the current company?

Scott Brownlee's current role is Healthcare ARM Industry Operational Strategy Expert.

What is Scott Brownlee's email address?

Scott Brownlee's email address is sb****@****ery.com

What is Scott Brownlee's direct phone number?

Scott Brownlee's direct phone number is +185667*****

What schools did Scott Brownlee attend?

Scott Brownlee attended Penn State University.

What are some of Scott Brownlee's interests?

Scott Brownlee has interest in Economic Empowerment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.

What skills is Scott Brownlee known for?

Scott Brownlee has skills like Leadership, Process Improvement, Team Building, Management, Executive Management, Call Centers, Accounts Receivable, Strategic Planning, Training, Operations Management, Strategy, Risk Management.

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