Senior Manager, Global Response Operations, Trust And Safety
CurrentInitiated and led a joint product, engineering, and operations initiative to develop a proactive capability to detect, understand, and mitigate emerging threats and risks during crisis events. Oversaw roadmapping and goal planning, tooling development, and program governance across product, engineering, data science, and operations. Resulted in detection and enforcement against 30,000 violating entities representing nearly 600 million VPVs in the 6 months after implementation.Successfully managed a globally distributed team of up to 13 direct reports consisting of intelligence analysts, data scientists, and engineers. Consistently outperformed managers across Meta by up to 25% in ratings from direct reports in company satisfaction surveys and manager feedback cycles. Regularly received overall favorability ratings above 90% with individuals scores over 4.2 out of 5 for all manager feedback dimensions. Oversaw more than 50 analyses to identify and measure risk, drive product roadmaps, and develop metrics and AI/ML algorithms across all abuse areas, including fraud & scams, advertiser and brand harm, child safety, misinformation, terrorism, bullying & harassment.Pioneered analytic standards and the expanded role of investigations in providing direct input to policy development and to engineers to develop and improve AI/ML models for detection of violating content, actors, and networks at scale. Among other impacts, these techniques led to 100% improvement in the precision of a certain proxy metric.
