Scott Byerley Email & Phone Number

Omaha, Ne, Us

Omaha, Ne, United States

As GM of a multimillion-dollar retail operation, I led a $376k turnaround, transforming the store from a loss to profitability within 3 years. During Freshman Orientation (June 1 - August 19, 2024), I spearheaded the Opt-In Program, curating device recommendations tailored to university curriculums, which resulted in a 331% YoY total sales increase, 177% increase in conversion rates, and a 395% growth in total orders.Over five years, I drove consistent year-over-year revenue growth:FY 2024: 6.9% increase from FY 2023 – 93% increase since FY 2020FY 2023: 40% increase from FY 2022FY 2022: 29% increase from FY 2020FY 2021: Revenue reached unprecedented levels due to Covid-related funding.My leadership fostered innovative solutions, including profitable repair and trade-in programs, enhancing service offerings, and increasing customer value. I effectively managed vendor relationships and strategic sourcing, negotiated favorable terms, and ensured compliance with university standards.In my role, I have applied methodologies such as Agile, COBIT, Waterfall, and ITIL to drive operational efficiency, program management, and alignment with broader university goals. I have also led cross-departmental and multi-state teams, including our proposed expansion to Phoenix, Arizona.Through strategic partnership development and digital marketing, I expanded the brand, improved operational efficiency, and boosted engagement through data-driven decisions. My contributions extended to strategic planning for expansion, proposing new retail locations, and leading enterprise initiatives. I represented the store in educational webcasts for Apple and collaborated with university departments, demonstrating my ability to navigate complex environments and lead significant projects.Passionate about driving transformational change, leveraging technology to enhance the customer experience, and building dynamic, forward-thinking teams with a commitment to excellence and innovation.

Omaha, Nebraska, United States

As an Adjunct Instructor at Creighton, I've had the privilege of guiding students through the intersection of academic theory and practical business application, focusing on real-world challenges within the tech retail industry. This unique course, one of Creighton's Practicum classes allows students to manage and operate an Apple Authorized Campus Store, offering them a hands-on approach to learning retail business principles.I've assisted in fostering a learning environment that encourages innovation, strategic thinking, and entrepreneurial spirit. We've introduced students to the complexities of running a successful retail operation, including strategic planning, financial analysis, marketing, and customer service excellence. My approach has emphasized the importance of data-driven decision-making, digital marketing strategies, and the cultivation of strong vendor and customer relationships.Through the iJay Practicum, students have not only gained practical skills but have also developed a deeper understanding of the ethical and strategic considerations necessary for developing sustained success. My role has extended beyond instruction to mentorship, guiding students as they navigate the challenges and opportunities of the business world, and instilling in them a commitment to excellence, innovation, and ethical leadership.This experience has reinforced the power of experiential learning to shape the next generation of business leaders, providing them with the tools, knowledge, and confidence to make meaningful contributions to their communities and the wider business world.

Greater Omaha Area

As the first Business Pro at Apple Store, Village Pointe, I spearheaded the role, driving substantial business growth and client engagement. Managing 83 commercial accounts, I implemented strategies that led to a 104% increase in revenue, effectively doubling business output. My efforts were instrumental in aligning Apple’s vision with the unique needs of our business clients, delivering transformative technology solutions.• Account Management and Sales Growth: Managed 83 diverse commercial accounts, achieving significant revenue growth and closing high-value deals worth $3.2 million and $2.2 million. These results highlight my ability to understand client needs and provide tailored solutions.• Consultative Selling and Solutions: Utilized a consultative approach to identify business opportunities, offering customized Apple solutions that enhanced productivity and efficiency, aligning with Apple’s mission to empower professionals with innovative tools.• Strategic Revenue Initiatives: Led initiatives that drove a 104% revenue increase. Through data-driven strategies and a deep understanding of client challenges, I executed sales tactics that met immediate needs and fostered long-term growth.• Relationship Building and Retention: Developed strong relationships with key decision-makers across industries, focusing on exceptional customer service to build trust, ensure loyalty, and drive repeat business.• Team Collaboration and Leadership: Worked closely with cross-functional teams to deliver comprehensive client solutions, leading efforts that resulted in high customer satisfaction and repeat business.My tenure as a Business Pro at Apple was marked by a strong focus on strategic growth, customer-centric selling, and effective relationship management, positioning me as a valuable asset in any dynamic sales environment.

Greater Omaha Area

As a Business Expert at Apple, I excelled in building strong business relationships and delivering tailored Apple solutions to enhance customer productivity and efficiency. I managed a diverse portfolio of clients, driving a 35% increase in business engagement by leveraging my deep knowledge of Apple’s ecosystem and strategic planning capabilities.• Relationship Management and Growth: Cultivated relationships with a wide range of business clients, understanding their unique needs and providing customized solutions that increased engagement and optimized their operations with Apple products.• Strategic Business Solutions: Utilized my expertise in Apple technology to offer impactful recommendations, guiding businesses in spending strategies and reactivating inactive accounts, leading to improved integration and operational flow.• Account Portfolio Management: Effectively managed a diverse portfolio of business accounts, applying strategic planning and analytical skills to identify growth opportunities and enhance client engagement.• Technology and Analytics Expertise: Leveraged data-driven insights to tailor solutions that improved client productivity and efficiency, aligning Apple products seamlessly with their operational goals.My role as a Business Expert was defined by a commitment to understanding and solving client challenges through innovative Apple solutions, ensuring their success and strengthening Apple’s presence in the business sector.

Greater Omaha Area

As a Sales Specialist at Apple, my primary focus was on delivering exceptional customer experiences through in-depth knowledge of Apple products and systems. I was recognized as a go-to expert for all inquiries related to Apple products, business solutions, and internal software systems.• Product Expertise and Customer Engagement: Demonstrated superior knowledge of Apple products and solutions, serving as a trusted resource for both customers and team members. Effectively handled complex issues, including activation errors, account holds, and carrier-related questions, ensuring a smooth customer experience.• High-Performance Sales Achievements: Consistently ranked within the top 7 sales performers, despite working part-time hours (under 30 per week). Achieved top 8 rankings in the United States for iPhone Upgrade Percentage, Accessory Attachment Ratio, and AppleCare+ Attachment Ratio, showcasing my ability to drive sales and enhance customer satisfaction.• Leadership in Key Performance Metrics: Excelled in key performance metrics, ranking top 3 in the United States for iPhone Upgrade Percentage with over 99% of connected devices on the iPhone Upgrade Program (iUP). This achievement reflects my ability to align customer needs with Apple’s offerings effectively.My role as a Sales Specialist was characterized by a commitment to excellence, customer satisfaction, and a deep understanding of Apple’s ecosystem. My contributions were instrumental in driving store performance and maintaining Apple’s reputation for innovation and service excellence.

Greater Omaha Area

• Sales Generation and Client Acquisition: Spearheaded new business development efforts for Cintas’ Facilities Services division, focusing on a diverse range of product lines, including mats, towels, dust mops, logo mats, cleaning chemicals, and work apparel. Successfully conducted new presentations, follow-ups, and on-site visits to build and maintain a robust sales pipeline.• Customer Relationship Management: Developed strong relationships with potential clients through targeted outreach and goodwill efforts, utilizing a combination of on-site visits and consistent follow-ups to foster trust and demonstrate Cintas’ value proposition.• Strategic Sales Planning: Maintained a full sales funnel and target tracker, strategically identifying and pursuing high-potential leads (Target Seeds) to meet and exceed sales targets. Employed data-driven decision-making to prioritize opportunities and optimize resource allocation.• Consultative Selling Approach: Assisted new businesses in identifying cost-saving opportunities and enhancing their corporate image by recommending appropriate product solutions, such as mats, towels, uniforms, and facility services. Leveraged a deep understanding of clients’ needs to provide tailored solutions that aligned with their operational goals and budget constraints.• Client Retention and Upselling: Collaborated with existing customers to maximize cost savings and improve their image by introducing new products and services. Actively sought opportunities to upsell and cross-sell within existing accounts, contributing to sustained revenue growth and client satisfaction.• Performance and Results: Consistently achieved sales quotas and contributed to Cintas’ growth by securing new accounts and expanding product usage within existing accounts. Demonstrated strong analytical skills by effectively managing a target tracker and sales funnel to ensure a steady flow of opportunities and closed deals.

Omaha, Nebraska

In my role as Assistant General Manager at Creighton University’s iJay Store, I oversee all daily operations, including team management, inventory control, and customer service excellence. My leadership in driving operational efficiency has been instrumental in fostering a high-performance culture within our team.Leveraging data-driven insights from previous product sales, I developed and executed in-store marketing strategies that generated over $127,000 in additional revenue. These targeted marketing initiatives, alongside innovative advertising and sales campaigns, resulted in exceeding our sales plan by 18.25%.In addition to my core responsibilities, I have expanded my role to include strategic planning and stakeholder engagement. I have had the privilege of meeting with Apple’s Senior Vice President of Education to discuss the progress and future direction of the iJay program, showcasing our store’s success and innovative practices.As part of my expanded duties, I have been actively involved in the development of business plans and budgets for the 2014-2015 academic year. Next year, the iJay program will enter an exciting new phase with the introduction of the iJay Practicum class, which will empower students to make executive decisions aimed at optimizing cash flow and business growth. I am honored to be one of 14 students selected for this pioneering program, where I currently rank 33rd nationally in my training class, having previously achieved a global rank of 18th.

Charlotte, North Carolina

Coaching and Skill Development: Led the instruction and skill development of 36 youth athletes per team, successfully managing 2-3 teams annually. My coaching efforts contributed to a total revenue generation of approximately $100,000 per year by fostering player growth and engagement. • Event Organization and Management: Organized and executed a variety of camps, practices, and events, overseeing logistics such as scheduling, umpiring, scorekeeping, and ensuring smooth operations. Focused on not only developing players’ baseball skills but also imparting valuable life lessons and sportsmanship. • Athletic Leadership: Served as the Starting Pitcher for the Pineville, North Carolina team in the Southern Collegiate Baseball League, demonstrating strong leadership and athletic performance in a highly competitive environment.

Olathe, Kansas

• Customer Service Excellence: Began as a Host, responsible for greeting guests, managing reservations, and coordinating seating arrangements to optimize the flow of the dining room. Excelled in providing a welcoming atmosphere and ensuring a seamless dining experience for all guests.• Promoted to Server: After two months, I was promoted to Server due to my strong customer service skills and ability to handle high-pressure situations. As a Server, I managed a 3-5 table section, efficiently handling multiple tables with an average turn time of 42 minutes, ensuring quick yet personalized service.• Advanced Responsibilities and Authority: Attained “Blue” card status, granting me increased authority and override capabilities over other Servers. This included the ability to discount and comp items, manage customer complaints, and make critical decisions to enhance guest satisfaction.• Operational Efficiency: Assisted in maintaining smooth operations by coordinating with the kitchen staff, ensuring timely food delivery, and upholding high standards of cleanliness and order within the dining area.• Team Collaboration: Worked closely with fellow team members to provide outstanding service, demonstrating flexibility and leadership in a fast-paced, dynamic environment.

Master Of Business Administration - Mba

Master Of Science In Organizational Leadership

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Creighton University baseball team