Scott Cross Email & Phone Number

Hartland, Michigan, United States

Hartland, Michigan, United States

- Handle advanced guest concerns, including special refunds, rewards account adjustments, and readmit passes- Assist in HR-related tasks, including conducting interviews, managing and creating employee schedules, and handling onboarding and orientation processes- Create and modify graphical assets and media for marketing material around the building - a 250% increase in POS ad screen usage- Monitor and assist in projection tasks, including loading movie keys, ingesting media files, creating show playlists, and fixing any issues that arise during movie playback- Put up and refresh head office's marketing material on front doors and poster signs in lobby- Compile, populate, and submit sales metrics for the day for head office

Hartland, Michigan, United States

- Earned ServSafe Alcohol Server - 2022, Exp. July 2025- Earned ServSafe Food Handler - 2022, Exp. July 2025- Awarded for customer service excellency four times- Lead teams, assist floor staff with complaints and technical issues, and handle advanced processes including refunds and bookings- Serve alcohol, including handmade cocktails and poured beers, safely and effectively- Oversee Coca-Cola Freestyle maintenance, cleanliness, and functionality- Put away, count, and rotate stock in inventory

Hartland, Michigan, United States

- Process transactions with speed, precision, and care, handling cash and guest cards - Earned over $250 in donations for American Heart Association- Handle and prep food safely, working in a kitchen with deep fryers, popcorn kettles, and a pizza oven - Streamlined prep methods that reduced food waste by up to 25%- Ensure lobby, restrooms, and theatres are clean, sanitized, and presentable to guests

Ann Arbor, Michigan, United States

Grand Blanc, Michigan, United States

- Earned eTIPS On Premise 3.0 Michigan Liquor Control Commission License - 2021, Exp. Oct 2024- Coordinated with managers on administration tasks, including building maintenance, scheduling, and inventorying- Directed Usher and Concession teams of 50+ staff and trained new hires- One of seven whom were trusted with Key Room duties, including retrieving stock and counting in new stock- Handled multiple emergency situations that involved immediate employee and guest safety

Grand Blanc, Michigan, United States

- Processed guest transactions, including concessions and ticket purchases, with accuracy and speed- Ensured lobby and auditoriums were clean, sanitized, and presentable to guests- Made popcorn and handled food, such as hot dogs and pretzel bites, with care

Fenton, Mi

- Took orders, managed cash register and handled payments, and prepared food and drinks- Cleaned and maintained storefront, counters, and customer service stations

Associate Of Applied Science, Computer Information Systems, Final Cumulative Gpa: 3.25

Activities and Societies: Phi Theta Kappa Honor Society- Dean’s List – 2019, 2020 - Graduated with Honors

Ged

- Passed GED testing with high scores - Earned college credit in English program

App Development And Web Design

Activities and Societies: Business Professionals of America- Microsoft Technology Associate: HTML5 App Development Fundamentals - May 2019.

Computer Hardware Technician

- CompTIA A+ Certification - Apr 2018, Renewed Feb 2021 - CompTIA IT Fundamentals - May 2018 - Focused on identifying computer hardware.