Scott Carlow Email & Phone Number

United States

Palo Alto, California

Design and build a scalable, cloud-based IT infrastructure to support a rapidly growing global business.Some key responsibilities and achievements:• Design and implement scalable VPN connectivity to cloud infrastructure, with redundancy and a focus on the user experience.• Design and implement identity (IAM) infrastructure and user lifecycle automation with SSO, allowing 60% of our applications to be entirely managed by automation.• Design and implement group and access… Show more Design and build a scalable, cloud-based IT infrastructure to support a rapidly growing global business.Some key responsibilities and achievements:• Design and implement scalable VPN connectivity to cloud infrastructure, with redundancy and a focus on the user experience.• Design and implement identity (IAM) infrastructure and user lifecycle automation with SSO, allowing 60% of our applications to be entirely managed by automation.• Design and implement group and access automation; Okta workflows. Reduce manual involvement in application assignments.• Design and implement Kubernetes cluster for hosting internal and external applications, with automated TLS certificate issuance. Applications hosted in Kubernetes have had zero downtime in 2 years.• Implement infrastructure-as-code (Terraform) for cloud infrastructure.• Provide technical and thought leadership to the department and the business.• Create and/or implement myriad department policies and processes, such as on-call rotation, incident response, SLA's, and much more.• Serve as an escalation point for the service desk and the Infrastructure team.• Plan the team roadmap and objectives with Director, aligning with the business.• Lead and manage large complex projects. Show less

San Francisco Bay Area

Help design and build a product to change how the company did business. Built tools and infrastructure to support a shift from T&M consulting to a services revenue model.Some key responsibilities and achievements:• Manage many vendor relationships for the business.• Engineer and manage internal infrastructure.• Automation-focused approach to infrastructure design to keep operational burden as low as possible for a small team.• Build internal services using NodeJS and… Show more Help design and build a product to change how the company did business. Built tools and infrastructure to support a shift from T&M consulting to a services revenue model.Some key responsibilities and achievements:• Manage many vendor relationships for the business.• Engineer and manage internal infrastructure.• Automation-focused approach to infrastructure design to keep operational burden as low as possible for a small team.• Build internal services using NodeJS and Python to support our service offerings.• Manage equipment colocated in a data center, used to host customer servers and serve as ISP to several customers.• Microsoft SME, consulted in all matters of Windows Server and Office 365 for client and internal needs.• Manage Palo Alto Networks firewalls in a complex data center environment.• Manage vSphere Enterprise environment with several hundred VM's hosted for various customers.• Serve as Tier 3 escalation point for frontline teams.• Meet with clients to architect solutions for their needs and organize projects. Show less

Davie, Florida

*Handle Tier 2/3 escalations to resolution, escalating to an Engineer when appropriate. * Automate production processes internally and for our clients using PowerShell.* Proactively resolve logged errors before becoming critical problems* Provide support for client LOB applications* Provide support and consultation for Educational technologies* Deploy and oversee managed BDR for our clients* General Sysadmin tasks (AD management, Exchange management, Firewall/Security… Show more *Handle Tier 2/3 escalations to resolution, escalating to an Engineer when appropriate. * Automate production processes internally and for our clients using PowerShell.* Proactively resolve logged errors before becoming critical problems* Provide support for client LOB applications* Provide support and consultation for Educational technologies* Deploy and oversee managed BDR for our clients* General Sysadmin tasks (AD management, Exchange management, Firewall/Security management, etc)* Google Apps Administration* Office 365 Administration* Migrating onsite exchange into a full or hybrid Office 365 environment* Certified LabTech Service Desk Technician, plus some extra knowledge such as Monitor creation and advanced scripting.* Proficient in use of Connectwise as a PSA* Document processes and maintain client documentation using documentation platform. Show less

Orlando, Florida Area

Removed viruses, provided IT consulting services to local businesses, diagnosed and repaired hardware issues, and performed data recoveries from logically damaged drives.

Orlando, Florida Area

* Configure and install infrastructure for Medical Offices* Ensure that the technologies used on-site conformed to HIPPA regulations* Provide support according to SLA* Design and implement networks* Configure networking equipment, emphasis on Cisco IOS