Project Management, Coordination, and Administration ... especially in a people-oriented organization where there is a need to assure broad cooperative effort through the use of sound planning, strong administration, skills of persuasion to achieve goals.* Dedicated customer service manager with 25+ years of experience in manufacturing industry. Consistently achieve record-high customer satisfaction, improvements to the bottom line, and turnaround of quick-turn projects.* Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality, and warehouse operations policies.Areas of Expertise* Customer Service Management* USPS Rules and Regulations* Just-in-Time (JIT) Production*Customer Satisfaction Enhancement*Front-End Supervision*Sales and Margin Improvement* Teambuilding and Training* Cost-Reduction Strategies* Order FulfillmentSpecialties: Customer satisfaction, customer support, data entry, e - commerce, forecasting, forklift operator, inventory management, invoicing, ISO 9002, management training, materials management, Microsoft Windows, Microsoft Office, Navision, Oracle, order entry, pallet jack, procurement, program management, project management, purchasing, quality, receiving, reports, requirements, safety, sales, scheduling, schematic diagrams, shipping, six sigma, training, Visio,
Listed skills include Process Improvement, Inventory Management, Management, Purchasing, and 18 others.