Scott Cather Email & Phone Number

Richmond, Illinois, United States

Richmond, Il

Richmond, Il

Round Lake, Il

Oversee the general operations of multiple Jackson Hewitt tax offices. Responsible for training, monitoring and coaching tax pros to ensure quality and accuracy of tax returns prepared in my offices.

Manage a 350,000 sq. ft. warehouse; leading 3 supervisors and 75 hourly associates.Improved LPH by 20% while simultaneously reducing overtime by 22%.Maintain excellent customer service metrics – 4-wall LPH; Execution to Promise (On-time delivery) in a next day delivery market.Managed budgetary expectations for outbound functionsExecute to Safety and LEAN expectations with direct reporting group.Trained and maintained 4 key safety elements in safety program.Trained associates on LEAN principles and participated/led kaizen events for multiple improvement objectives.Directly mentor new supervisors to meet company expectationsConducted customer toursProvide coaching and corrective action as necessary.

Managed Receiving/Inventory Control departments in 120,000 sq ft. warehouse. Achieved 1% variance in physical inventory of $12M.Doubled productivity of receiving team in first year.Increased productivity of returns processing by 24%.Mentored lead specialist resulting in promotion to supervisor.Managed off-site furniture warehouse (additional 29K sq. ft facility).

Smyrna, Ga

Acted as liaison between field location and headquarters purchasing group.Sourced special ordersMaintained customer pricing contracts

Smyrna, Ga

Mentored and coached CSR’s in an ACD environment that handled problem resolution, order entry and research/response.Managed dedicated order entry associates that handled approximately 600 faxed orders daily.Collected/monitored/reported daily, weekly, monthly data for reporting and trending.

Smyrna, Ga

Took phone orders from customers.Managed custom stamp orders and special order sourcing.Dedicated service representative for BellSouth account.

Mentored and coached 14 data entry associates.Balanced payments received at cash windowCreated payment reports for client reconciliationManaged data entry for proprietary check cashing card applications

Mentored and coached 20 call center operatorsMonitored calls for customer service excellenceCollected/monitored/reported data toward departmental goals

Answered incoming calls and resolved customer issues.Provided verbal check authorizations.Light collection work.

Bachelor Of Science (Bs), Business Administration And Management, Hr

Diploma, Business Law