As a Senior Operational Excellence Specialist at Cooper University Health Care, I apply my lean six sigma and process improvement skills to plan, lead, and manage complex, cross-functional, and value-added projects across the organization. I have many years experience in various industries, including healthcare, IT infrastructure, manufacturing, service, and transactional processes. I hold a Master Black Belt (MBB) and a Certified Manager of Quality/Organizational Excellence (CQM/OE) credentials, as well as an Executive MBA and a Bachelor of Science in Printing.My mission is to support operational excellence and continuous service improvement by using practical tools and methodologies, such as DMAIC, FMEA, PDSA, and others. I also coach and train six sigma black and green belt candidates, and serve as an adjunct assistant professor and an instructor for lean six sigma courses. I have delivered breakthrough results with significant business impact, such as reducing priority incidents by 47%, saving $162K annually in pharmacy costs, and increasing revenue by over $5 million in one initiative. I am a change agent, a customer advocate, and a quality enthusiast.
Listed skills include Six Sigma, Process Improvement, Crm, Strategy, and 46 others.