Scott Griffin Email & Phone Number

Greater Orlando, Florida, United States

Overview: Optimized workflows for 7,000+ users in a fast-paced IT environment, enhancing operational efficiency and service reliability. Improved user satisfaction by streamlining processes and fostering cross-functional collaboration to swiftly resolve complex technical issues.Key Accomplishments:• Partnered with Fire IT team to develop and deploy GPS/mapping technology for over 200 Fire/Rescue vehicles, leading to a 40% decrease in emergency response times through optimized routing. This solution was adopted nationwide, setting new standards for emergency services after Hurricane Katrina.• Spearheaded desktop services framework across 6 districts, integrating load balancing, reducing IT response times by 30% and improving customer satisfaction by 20% through consistent uptime.• Directed software administration, licensing, and IT asset management for 1,000+ users, achieving a 15% reduction in incidents and extending equipment lifecycle by 20% through lifecycle management.• Developed training documentation for 500+ employees on software systems and procedures, achieving a 15% drop in help desk inquiries and supporting consistent knowledge retention.

Mclean, Va

Overview: Led North East district FBI computer operations before advancing to Production Manager at a $75M computer manufacturing firm. Spearheaded initiatives that enhanced service delivery, boosted product quality, and elevated customer satisfaction, ensuring long-term operational success.As District Service Manager:• Earned FBI Employee of the Month nomination and commendations by reducing incident response times by 25% and increasing system uptime.• Boosted customer satisfaction by 35% through quarterly field inventory audits and improved inventory management, reducing service delays.As Production Manager:• Mentored a team of 14 technicians, raising productivity by 12% through process optimization and performance tracking.• Reduced product defects by 24% by introducing stringent quality control protocols, enhancing reliability.• Increased production throughput by 20% and cut idle time by 15% using lean manufacturing techniques like 5S and resource reallocation.

Mas, 3.85

Bachelor Of Science - Bs