Scott Charles Email & Phone Number

Frankfurt Am Main, De

Responsible CTO (Chief Technology Officer) for the Health vertical for T-Systems North America

Frankfurt Am Main, De

* Established & chair Technology Council; selected as member of new executive team charged with scaling business, products, and services to create a next-gen delivery model.* Centralized and improved timeliness of client-facing problem resolution by creating and leading 12-member incident response team.* Reduced incidents and slashed failed changes by 60% YOY with ITIL-based improvements.* Boosted uptime to 99.99% for all business-critical and supporting applications through IT leadership-driven approach emphasizing quality, detail, incident, and change/problem management maturity.

Frankfurt Am Main, De

* Achieved a competitive edge by devising innovative strategies to meet client requirements in alignment with organizational capabilities and effective cost points.* Formulated business case/value for enterprise architecture practice and governance/solution development process.* Turned underperforming clients into profitable accounts, retained troubled accounts, and participated in dispute resolution efforts.

Lafayette, Indiana, Us

I led architecture design for client projects across data warehousing, BI, enterprise infrastructure, application, and integration using Microsoft, VMware, and IBM products. This included developing the strategy and aligning the end-state architecture with business goals and IT asset requirements. Additionally, I defined best practices for power, cooling, management, security, and planning. I also interfaced with IT and project managers to maintain adherence to IT architecture, standards, policies, methodologies, and deadlines.My key achievements:* Extended server/desktop lifespans by leading delivery of large-scale desktop virtualization project involving various media and partnerships for white papers and case studies.* Initiated and championed unique approach and methodology to architecture and documentation of complex heterogenous systems.* Protected critical systems and information by creating comprehensive disaster recovery and technology continuity architecture for major subsystem of Lafayette-based credit union.* Conceptualized and steered vision, strategy, goals, budget, and initiatives to support Indiana's eighth-largest E-911 communications center, law enforcement jail, and records management systems.* Cultivated relationships with managers, business stakeholders, and technology teams to coordinate architectures and maintained systems and products management group controlling 17 skilled/assisted-living facilities in Michigan.* Championed and increased adoption of zero-downtime data delivery approach while boosting IT and data center productivity/efficiency through ongoing client training and collaboration.* Cut costs and captured operational improvements by recommending changes to equipment, processes, and materials use.My prior experience includes roles as Business Manager with HMS Management Company, Inc., Management Information System (MIS) Technician with UNR-ROHN, Inc., and Systems Engineer with Excelco International, Inc.