Scott Wakefield Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City Metropolitan Area

• Create and deliver Standard Operating Procedures and adherence processes• Create and align KPI’s across the Servicing and Growth Value Stream• Lead and complete GAP analysis to define capability deficiencies• Develop process mapping and risk controls• Create future based strategy roadmaps• Create, track and monitor key business goals• Collaborate with partnering line of business’s• Socialize capabilities and roadmap with stakeholders• Serve as a product owner and SME within the SCRUM teams• Serve as a product owner SME for overall delivery programs• Define and refines Scope• Work with vendors and contractors for delivery of efforts

Salt Lake City, Utah, United States

• Create and deliver Standard Operating Procedures and adherence processes• Create and align KPI’s across the Servicing and Growth Value Stream• Lead and complete GAP analysis to define capability deficiencies • Develop process mapping and risk controls• Create future based strategy roadmaps• Create, track and monitor key business goals • Collaborate with partnering line of business’s• Socialize capabilities and roadmap with stakeholders• Serve as a product owner and SME within the SCRUM teams• Serve as a product owner SME for overall delivery programs• Define and refines Scope• Work with vendors and contractors for delivery of efforts

Nevada & Utah

• Created and executed strategies for the Small Business and WFAW segments in the Utah regions.• Consulted senior leadership regarding strategies for growth, customer engagement and out of branch activities• Small business customer support, and provided processes to accomplish the strategies adopted throughout the Utah region. • Designed and built a tracking system to make reporting analysis easier and timelier for senior leadership which resulted in improved coaching and overall growth and success of the region.• Partnered with business line leaders across multiple regions to gain best practices, and share personal successes. • Lead multi-region project to analyze and re-engineer existing processes for Business Banking Specialists related to supporting their small business customers credit needs.• Worked closely with project management team to design and implement strategies across the region. • Processed approvals for multi region concepts.• Developed a High School engagement process for Utah increasing branch involvement.• Facilitated weekly and monthly region wide calls to support the growth of the Small Business and WFAW segments. • Developed and facilitated segment specific training to increase productivity, and effectiveness regarding each segment.

Salt Lake City, Ut

As the Small Business Regional Sales Coach for Utah I work with the Senior Leadership team to ensure the success of Wells Fargo's Small Business customers. I create sales strategies and best practices utilized by Personal Bankers and Business Specialists in dealing with business customers.I also manage the "At Work" program for the state of Utah. This program specializes in taking Personal Bankers out of their stores, delivering Wells Fargo benefits to any small business employer. We bring the bank to your business allowing your employees to be serviced at their convenience.

Demonstrated the ability to effectively manage my time and multiple competing priorities in a retail branch environment. Developed and administered budgets, internal and external business development, supported team members to understand and accomplish performance objectives.Analyzed financial metrics to support team members in achieving personal and team performance objectives. Lead a highly effective team with strong communication in a motivating manner. Coached my entire team to achieve performance objectives every quarter leading to an excellent team member experience and promoted teamwork and partnerships within other business lines.Successfully met and exceeded the business performance objectives each year, and was selected for the annual recognition in 2010 and 2012. Branch achieved gold level customer experience results 3 consecutive quarters in 2013 as a level 3 branch. Transformational leader within the market as I cultivated business relationships outside the traditional consumer bank partners. Modeled behaviors for peers by networking with local business leaders through the downtown alliance to serve the needs of the community, and our local customers. Serving as Business Champion for Canyons area from 2010 - 2013. Responsible for analyzing production data for the market, and providing relevant trends for strategic analysis. Responsible for providing recommendations to leadership, and managing by influence to my peers. Collaborated with Business Champions across the region through monthly communication.

Served customers at a Brazilian Steakhouse

Executive Banking School Of Managem, Business Administration, Management And Operations, Graduate

Pacific Coast Banking School, in partnership with the Foster Graduate School of Business at the University of Washington, offers a unique.

Bachelor Of Business Administration (B.B.A.), Accounting And Business/Management