Scott Chatfield Email & Phone Number

Totnes, Gb

Falmouth, England, United Kingdom

Truro, England

Newquay, England, United Kingdom

Newquay, England, United Kingdom

Falmouth, England, United Kingdom

• Delivering at Pace: Consistently delivered an excellent service despite high customer volume during the Eat Out to Help Out scheme in summer 2020. • Communication: Liaising with both customers and staff in a clear and concise manner so as to achieve the most time-efficient output. • Empathy: Able to engage with and understand any potential customer complaints, using tact and sensitivity to allow me to deal with issues in the most beneficial way for all stakeholders.

Oxford, England, United Kingdom

• Achievements: Received the awards for 'Floor Staff of the Year' and 'Customer Service of the Year' as voted for by my colleagues. • Developing Self and Others: I found great pride in helping newer and less experienced members of the team adapt quickly to the procedures and processes involved in the hospitality industry. • Confidence: Evolved the ability to converse with anyone on any subject matter of their choosing, using this ability to extract key information and tailor the experience to the customer.• Acting Up: I relished the challenge involved with the extra responsibility that comes with experience, finding satisfaction in acting above my role. I assisted my peers and supervisors whenever possible to achieve the best possible outcome for the team.

Plymouth, England, United Kingdom

• Risk Management: Carefully considering possible risks and the steps that can be taken to minimise and mitigate them before starting a project or party. • Responsibility: I often worked independently, taking responsibility for up to 15 children at a time on my own. • Time Management: Ensuring time pressures were managed and that any possible deviations from schedule were predicted and accounted for.

Plymouth, England, United Kingdom

• Personalising Service: Understanding my audience was key in this role. I was always professional for parents while maintaining the light-hearted and boisterous nature of the job when interacting with the children. • Approachability: My naturally warm and supportive nature allowed me to interact with all children, even those who are shy or have learning disabilities. I would alter my approach to cater to these children, ensuring equal enjoyment for all partygoers.