Scott Hiller Email & Phone Number

Keene, NH, US

Weston, Massachusetts, United States

• Lead a team of three full-time staff members
• Responsible for the setup, management, and troubleshooting of financial aid CRM software
• Head the design and execution of targeted financial aid communications for students and families
• Manage a caseload of approximately 200 undergraduate students
• Review financial aid appeals and determine student eligibility for aid
• Provide leadership to Financial Aid Office in Director's absence

Boston, Massachusetts, United States

• Collaborate with Associate VP, Sr. Associate Director, & Associate Director to establish best practices for SFS
• Oversee daily operations of student accounts and billing for SFS
• Responsible for adding, removing, and updating charges to all student’s accounts
• Coordinate with IT department to ensure successful set up of Ellucian Colleague and TouchNet systems for each year
• Work with Associate Director to develop and review SFS web and print marketing content
• Monitor withdrawals and leaves of absence to ensure accuracy of student accounts and notify appropriate offices

Boston, MA

• Hire, supervise & train five Assistant Directors
• Oversee awarding of financial aid & collection of receivables for approximately 1,850 undergraduates
• Collaborate with Associate Vice President of SFS in selection of endowed & restricted scholarship recipients
• Create policies & procedures for financial aid & student accounts processes
• Work with Assoc. Director of Operations to ensure tuition bills & award letters generated accurately
• Review & develop marketing & web content for SFS to inform current & prospective students

Boston, MA

• Assumed responsibility for SFS in absence of Director
• Aided Director in the development of policies & procedures
• Assisted Director in the development of marketing content for SFS
• Aided Director in training of four other Assistant Directors
• Served on College Fellowship Committee, selecting recipients for various fellowships
• Managed caseload of approximately 450 undergraduate students

Boston, MA

• Aided Director in training of four other Assistant Directors
• Served on College Fellowship Committee, selecting recipients for various fellowships
• Managed caseload of approximately 450 undergraduate students
• Reviewed financial aid applications, performed need analysis & completed verification procedures
• Counseled students & families on paying for a college education
• Performed outreach to students with past-due accounts to resolve balances

Boston, MA

• Managed caseload of approximately 450 undergraduate students
• Reviewed financial aid applications, performed need analysis & completed verification procedures
• Counseled students & families on paying for a college education
• Performed outreach to students with past-due accounts to resolve balances
• Represented SFS at campus events & give presentations to students and families
• Served as liaison between SFS, the Office of International Programs & study abroad providers

Quincy, MA

• Managed and maintained PowerFAIDS & Jenzabar EX financial aid systems
• Trained Financial Aid Office staff on PowerFAIDS & Jenzabar EX processes
• Served as member of Technology Committee determining the College’s technology needs
• Reviewed financial aid applications, performed need analysis & completed verification procedures
• Drafted all communications to students & families including publications & website information
• Counseled undergraduate students through the financial aid process

Quincy, MA

• Reviewed financial aid applications, performed need analysis & completed verification procedures
• Drafted all communications to students & families including publications & website information
• Counseled undergraduate students through the financial aid process
• Entered student data into financial aid computer systems

Quincy, MA

• Counseled undergraduate students through the financial aid process
• Entered student data into financial aid computer systems

Providence, RI

• Managed the operation & safety of a residence hall of 120 undergraduate upperclassmen
• Supervised eight student Resident Assistants & two student Front Desk Managers
• Participated in on-call rotation responding to campus incidents & emergencies
• Conducted judicial hearings to address student conduct & campus incidents

Woods Hole, MA

• Reviewed admission applications & conducted admission interviews for SEA Semester program
• Counseled prospective students through the admission process
• Traveled to colleges & universities to represent SEA at study abroad events across New England
• Served on Institutional Relations Committee to develop relationships with colleges & universities

Bachelor'S Degree, History

Activities and Societies: Phi Alpha Theta History Honors Society

Master'S Degree, Higher Education Administration