Scott C.

Scott C. Email and Phone Number

Global Director Reporting, Analytics & Workforce Planning @ Xplor Technologies
Scott C.'s Location
Chester-Le-Street, England, United Kingdom, United Kingdom
About Scott C.

A passionate solutions focussed award winning Contact Centre professional, with over 20 years experience in Contact Centre Planning, Infrastructure & Management Information across large multi sites both on and off shore.Strong coach with collaborative leadership style that builds trusting and credible partnerships with stakeholders across all levels.Track record of identifying and delivering change to improve performance, create efficiencies and reducing operating costs.Able to analyse complex business processes and data to identify opportunities to improve customer and colleague outcomes.Specialties: Workforce Team Transformation & Start Ups, Forecasting & Capacity Planning, Strategic Workforce Planning, Business Insight, Vendor Management, Contact Centre Migration, Workforce Solution Implementation. Telephony and IVR Implementation

Scott C.'s Current Company Details
Xplor Technologies

Xplor Technologies

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Global Director Reporting, Analytics & Workforce Planning
Scott C. Work Experience Details
  • Xplor Technologies
    Director Of Reporting & Analytics
    Xplor Technologies Jan 2024 - Present
    Newcastle-Upon-Tyne, England, United Kingdom
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  • Payrix
    Head Of Operational Reporting, Analytics & Workforce Planning
    Payrix Apr 2022 - Jan 2024
    United Kingdom
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  • Worldpay
    Senior Director- Global Workforce Planning & Strategic Insights
    Worldpay Feb 2021 - Apr 2022
    Newcastle Upon Tyne, England, United Kingdom
    View
  • Worldpay
    Senior Leader (Mi And Insights) - Global Operations
    Worldpay May 2018 - Feb 2021
    Newcastle Upon Tyne, United Kingdom
    View
  • Worldpay
    Head Of Resource Planning & Mi
    Worldpay Mar 2014 - May 2018
    Gateshead
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  • Tesco Bank
    Head Of Customer Service Support
    Tesco Bank Apr 2013 - Mar 2014
    Newcastle Upon Tyne, United Kingdom
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  • Tesco Bank
    Operational Resilience Manager (Interim)
    Tesco Bank Nov 2012 - Apr 2013
    Edinburgh, United Kingdom
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  • Tesco Bank
    Infrastructure Manager - General Insurance
    Tesco Bank Mar 2010 - Apr 2013
    Newcastle Upon Tyne, United Kingdom
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  • British Gas
    Head Of Resource Planning (Payge)
    British Gas Mar 2008 - Mar 2010
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  • Thetrainline.Com
    Forecasting And Planning Manager
    Thetrainline.Com Mar 2005 - Mar 2008
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  • Vertex Global Services
    Analyst Manager
    Vertex Global Services Nov 2002 - Mar 2005
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  • T-Mobile
    Team Manager
    T-Mobile Nov 1999 - Jun 2001
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Scott C. Education Details

  • Highlands Grammar
    Highlands Grammar
  • North Halifax Grammar
    North Halifax Grammar

Frequently Asked Questions about Scott C.

What company does Scott C. work for?

Scott C. works for Xplor Technologies

What is Scott C.'s role at the current company?

Scott C.'s current role is Global Director Reporting, Analytics & Workforce Planning.

What schools did Scott C. attend?

Scott C. attended Highlands Grammar, North Halifax Grammar.

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