Responsible for the Network Services of a 5000+ team member, publicly traded corporation in the financial services industry. Responsible for a multi-million dollar annual budget, team of 17 direct reports, and 50+ vendor relationships. Scope of responsibility encompasses all contact center, telecommunications, network engineering, and collaboration technologies across 2 data centers and up to 50 branch locations throughout the United States.

Westpark Equity Group provides business-purpose real estate financing for real estate investors, self-employed borrowers, and small business owners. Since 2007, Westpark Equity Group has provided investors with over $1 billion of trust deed investments on real estate property.

Provided Information Technology Consulting Services to Toyota Financial Services, Hyundai Capital, American Home Mortgage Servicing, and Mercury Insurance Group.

Founded and lead a startup company in the Real Estate, Mortgage, and Financial Services industry. Grew to staff of 15 with annual revenue of approximately $1.2MM until economic collapse of 2008.Major Accomplishments:o Authored and implemented strategic business plan, organization chart, technology infrastructure, business processes, and all documentation to support growth in a rapidly growing company using standardization and best practices.o Developed business and created departments for Real Estate Sales, Mortgage Lending, and Property Management.o Hired, trained, and managed all team members to become licensed, successful, and creative agents of customer service.

Reported to the CFO, and provided project management and production support to the contact center operations of the sales, customer service, and collections divisions of a medium-sized international company in the Direct Marketing and Media industries.Managed $1.2 million annual department budget, staff of 3 direct reports, 30 indirect reports, all vendor relationships.Environment consisted of 1,000 agents, and 2 Call Centers in the United States and Mexico.Major Accomplishments:o Added inbound call delivery to a new call center in Mexico, building network and telecom infrastructure, and routing calls to appropriate agents based on queue times.o Project managed a $1.7 million business process change program, to streamline business operations, reduce costs and business cycle time, and improve reporting and efficiency. o Documented all existing business processes, worked with executive management to define new business processes; and evaluated solutions, negotiated contracts, and implemented products from Avaya, HP, Cisco, Oracle, and Siebel.o Implemented a $400,000 Avaya Mosaix Predictive Dialer System (R11) with payback within 3 months.

Reported to the Dean, and provided technical support services for the College of Human Environmental Sciences.Managed a staff of 4 direct reports, including desktop support, server management, and network engineering.Environment consisted of approximately 1,500 students, 250 desktops, and 3 Local Netware 3.11 file servers.Major Accomplishments:o Standardized desktop configuration and implemented a 3 year desktop refreshment program.o Increased efficiency and stability by deploying multiple desktop images using Symantec Ghost multicasting.

Reported to the President, and managed the finance, accounting and technology of a small business in the Asset Management industry.Environment consisted of headquarters plus 8 remote sites, 20 desktops, and one file server.Calculated the NPV, ROI, IRR, payback, acquisition price, upgrade and maintenance costs, and leveragability of apartment complexes larger than 100 units, containing at least one pool and onsite managers across Oklahoma.Generated new development deals for a real estate development company that focuses on multi-family residential projects, including real-estate market analysis.Maintained the accounting for 26 companies using QuickBooks, including purchase orders, invoicing, and bill payments.Prepared monthly financial statements and profit checks to each investor and their respective companies.Major Accomplishments:o Managed a project to implement Rent Roll, an enterprise-level property management application, to allow individual property managers to input their rent deposits and bills, and communicate updates to server application at headquarters.o Managed a project to implement a Local Area Network (LAN) at headquarters with file server using Novell Netware 3.11 and Windows Networking, including deployment of 12 desktop PCs.

Provided telephone based technical support to consumers for a Fortune 500 and Inc. 500 company in the Retail industry.Assisted customers with installation, configuration, and troubleshooting of CD-ROM and sound card devices over the telephone.Trained new agents on the function and support of company products and technology.

Provided technical operations and accounting support to a small business in the retail and service industries.Provided exclusive desktop PC sales and production support to Ditch Witch, Inc., a Fortune 500 company.Met with clients (B2B and B2C) to discuss the requirements of their desktop computer needs, sold computing packages, built personal computers, installed equipment onsite, and provided technical support for both businesses and consumers.Managed the inventory for the company by monitoring inventory levels of hardware and software, placing and receiving orders with vendors, and restocking shelves and bins as needed on the sales floor.Maintained the accounting for the company in QuickBooks, including purchase orders, invoicing, bill payments, and provided monthly financial statements to the business owners.