Scott Mccann

Scott Mccann Email and Phone Number

Customer Success Leader | Global Background Screening & Risk Mitigation Expert | Product Evangelist
Scott Mccann's Location
Phoenix, Arizona, United States, United States
About Scott Mccann

Senior leader specializing in strategic global account management, revenue generation, and program analytics. Expertise in background screening and risk mitigation solutions. Managed and supported teams across APAC, EMEA, and the Americas, with responsibility for client retention and growth of up to $50M+ in revenue. Proven track record in communication up to C-level, contract negotiation, product promotion, and process optimization. Background in Business Administration (BS) with over two decades of experience in leadership roles.Specialties:strategic global account management, communication up to C level, program analytics, strategic decision making, presentation skills, contract negotiation, process mapping

Scott Mccann's Current Company Details

Customer Success Leader | Global Background Screening & Risk Mitigation Expert | Product Evangelist
Scott Mccann Work Experience Details
  • First Advantage
    Vice President, Customer Success Global Accounts
    First Advantage Dec 2018 - Aug 2023
    Atlanta, Ga, Us
    Vertical leader and business consultant driving retention, revenue, and global expansion strategies for large enterprises and multinational clients; led cross-functional teams, established SLA benchmarks, and pioneered revenue-generating product innovations.
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  • First Advantage
    Director, Global Accounts
    First Advantage Dec 2014 - Dec 2018
    Atlanta, Ga, Us
    Cultivated lasting client relationships, driving exceptional retention rates and NPS scores, and spearheading revenue growth through targeted global up selling and cross selling initiatives.
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  • Hireright
    Senior Account Manager
    Hireright Sep 2010 - Dec 2014
    Nashville, Tn, Us
    Directed a high-value client portfolio generating over $7M in annual screening revenue, and provided global oversight for background screening programs across diverse regions while leading process improvements and serving as a subject matter expert for program implementation and expansion.
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  • First Advantage Corporation
    Strategic Account Manager
    First Advantage Corporation Nov 2005 - Sep 2010
    Atlanta, Ga, Us
    Efficiently oversaw comprehensive background investigation and drug screening programs, leading recruitment, training, and management of investigator and collector teams, while ensuring service agreement adherence, performance excellence, financial reconciliation, and impactful data reporting to key stakeholders.
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  • National Tenant Network
    Operations Manager
    National Tenant Network Oct 1994 - Nov 2005
    Led a dynamic team of 25 court researchers, processors, and quality control personnel, ensuring seamless daily delivery of credit and eviction history, consistently achieving a rapid order completion rate within one hour of request.
  • At&T
    Billing Solutions Manager
    At&T Jun 1989 - Jan 1994
    Dallas, Tx, Us
    Managed billing dispute inquiries from residential and commercial clients, conducting thorough analysis and investigation of billing errors to identify root causes and potential rebates from local phone providers.
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Scott Mccann Education Details

  • University Of Phoenix
    University Of Phoenix
    Business Administration

Frequently Asked Questions about Scott Mccann

What is Scott Mccann's role at the current company?

Scott Mccann's current role is Customer Success Leader | Global Background Screening & Risk Mitigation Expert | Product Evangelist.

What schools did Scott Mccann attend?

Scott Mccann attended University Of Phoenix.

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