Scott Norberg Email & Phone Number

Downers Grove, Illinois, United States

Newbury, United Kingdom

In this Senior IT Management role, my key contributions/highlights included:• Establishing a High-Performing IT Monitoring and Analytics Function: I successfully built and led a cross-functional team of engineers, data scientists, and business analysts to establish a robust IT monitoring and analytics function. This involved defining the governance framework, selecting and implementing cutting-edge tools, managing the budget, and creating and driving a comprehensive implementation… Show more In this Senior IT Management role, my key contributions/highlights included:• Establishing a High-Performing IT Monitoring and Analytics Function: I successfully built and led a cross-functional team of engineers, data scientists, and business analysts to establish a robust IT monitoring and analytics function. This involved defining the governance framework, selecting and implementing cutting-edge tools, managing the budget, and creating and driving a comprehensive implementation roadmap.• Transformation through Monitoring and Analytics: I delivered monitoring, analytics, and automation capabilities that had a profound impact on incident and problem management, significantly improved system availability, and enhanced cost-effectiveness. These capabilities were delivered across a diverse and complex technology portfolio of custom microservices, commercial off-the-shelf (COTS) systems, and third-party SaaS platforms operating in a hybrid, multi-cloud environment. • Driving Revenue Growth and Cost Savings: My strategic efforts resulted in the organization realizing an additional £5 million in annual revenue by reducing major incident resolution time (MTTR) and ensuring system stability. Furthermore, I reduced the annual operating budget by an impressive 20% through a combination of rationalizing tooTools & Technologies: Splunk Enterprise | Splunk ITSI | AppDynamics | Cribl.io | Datadog | Linux | Windows Server | Oracle Databases | Amazon Web Services (AWS) | Google Cloud Platform (GCP) | Oracle Cloud Infrastructure (OCI) | VMware | JIRA | Microfocus | Azure DevOps (ADO) | Cortex | Power BI | Kubernetes | Docker | Dataiku | SQL | Python | Shell Scripting Show less

Newbury, United Kingdom

In this IT Operations Manager role, my key contributions/highlights included:• Strategic IT Operations Management: I m:anaged 24x7 IT operations and support, overseeing incident, problem, change, and service request management for critical areas such as Consumer CRM, Order Management, and Retail. This involved a pivotal transition from a managed service provider to an in-house team while • consistently upholding operational KPIs and SLAs at the highest standard to ensure a… Show more In this IT Operations Manager role, my key contributions/highlights included:• Strategic IT Operations Management: I m:anaged 24x7 IT operations and support, overseeing incident, problem, change, and service request management for critical areas such as Consumer CRM, Order Management, and Retail. This involved a pivotal transition from a managed service provider to an in-house team while • consistently upholding operational KPIs and SLAs at the highest standard to ensure a seamless transition that did not compromise service quality.• Collaboration and Project Delivery: I actively collaborated with cross-functional teams in the PMO, development, and infrastructure departments to successfully deliver several complex platform upgrades and software development projects. My role was instrumental in ensuring a smooth transition of these projects into the operations phase, minimizing disruptions, and optimizing performance.• Transformational Initiatives: I spearheaded transformative initiatives that had a significant positive impact on our operations. By implementing automation and streamlining processes, I achieved an impressive 80% reduction in incident and problem ticket backlogs. These efforts also eliminated hundreds of hours of manual work, enhancing overall efficiency.Tools & Technologies: Oracle Siebel CRM | Oracle BSS/OSS (OSM, UIM, ASAP, BRM, IDAM, Fusion Middleware) | Oracle Retail Suite | Tibco Integration Layer | Linux | Windows Server | Splunk Enterprise | Cortex | Oracle Cloud Infrastructure (OCI) | VMware | Virtual Desktop Infrastructure (VDI) | Citrix | BMC Remedy | Oracle Database | SQL | Proxies | Load Balancing Show less

Abingdon, United Kingdom

In this Senior IT Manager role, my key contributions/highlights included:• Transformational Leadership: I spearheaded the transformation of our application support and development functions, shifting from an outsourced service provider model to a fully insourced team. This strategic initiative enhanced our capabilities and delivered substantial annual savings exceeding £1 million.• Collaboration and Project Delivery: Directing a global team of developers, testers, and… Show more In this Senior IT Manager role, my key contributions/highlights included:• Transformational Leadership: I spearheaded the transformation of our application support and development functions, shifting from an outsourced service provider model to a fully insourced team. This strategic initiative enhanced our capabilities and delivered substantial annual savings exceeding £1 million.• Collaboration and Project Delivery: Directing a global team of developers, testers, and support engineers, in collaboration with the global PMO, we successfully delivered projects involving system upgrades and new customer platforms generating £10 million in annual revenue. • Operational Excellence: By implementing and enforcing ITIL processes and optimizing support procedures, I significantly improved our team's operational efficiency and reduced incident and defect backlogs by over 75%,.• Strategic Revenue Generation: My passion for innovation and ability to nurture a culture of experimentation within my team led to a remarkable achievement. Together, with the business, we transformed a small IT efficiency improvement opportunity into a new revenue stream, contributing £2 million annually.Tools & Technologies: Linux | Windows Server | VMware | ManageEngine | Oracle Databases | Couchbase NoSQL | C# | SQL | Office 365 | SCCM | Power BI | Proxies | Load Balancing Show less

Greater Chicago Area

Acting as a Technical Program Manager, I led transformative infrastructure initiatives for a Fortune 100 client's enterprise-wide ERP/BI migration to Oracle e-Business Suite (EBS) and Oracle BI (OBIEE). My key contributions in this role included:• Strategic Vision and Meticulous Execution: Overseeing this complex and high-stakes program demanded both strategic foresight and meticulous execution My responsibilities ranged from managing cross-functional teams of project managers… Show more Acting as a Technical Program Manager, I led transformative infrastructure initiatives for a Fortune 100 client's enterprise-wide ERP/BI migration to Oracle e-Business Suite (EBS) and Oracle BI (OBIEE). My key contributions in this role included:• Strategic Vision and Meticulous Execution: Overseeing this complex and high-stakes program demanded both strategic foresight and meticulous execution My responsibilities ranged from managing cross-functional teams of project managers, solution architects, DBAs, and system analysts, to orchestrating critical technology initiatives with initiatives, encompassing everything from architecture design to infrastructure builds, system integrations, data migrations, disaster recovery planning, identity management, and VDI remote access solutions. I thrived in this dynamic environment, ensuring that every facet of the program was executed flawlessly.• Bridging the Gap: One of my core strengths is my ability to bridge the gap between the technical and business realms. I formed a strategic partnership with the business PMO and functional PMs, establishing seamless planning and communication processes between these vital components. This alignment was pivotal in facilitating the successful delivery of the program and set the stage for future programs to follow. • Technical Expertise and Leadership: This program demanded a unique blend of technical expertise and leadership. I provided the strategic vision necessary for tackling complex technical challenges while simultaneously guiding and motivating cross-functional teams to achieve our goals. My ability to navigate both the technical and business aspects of this program was instrumental in its success.Tools & Technologies: Linux | Engineered Systems (Exadata, Exalogic, Exalytics) | Oracle EBS | Oracle OBIEE | Oracle Databases | Server Hardware | VMware | Network Infrastructure | Identity & Access Management (IAM) | Load Runner Show less

Chicago, Il

As Director of Application Architecture, I led transformative initiatives that were pivotal for the growth and innovation of our IT landscape. Some of the key highlights of my contributions include:• Strategic IT Leadership and Roadmap Execution: One of my most significant accomplishments was orchestrating and executing a comprehensive 24-month strategic IT roadmap. This roadmap was the cornerstone of our IT strategy, guiding the transformation of critical systems, processes, and… Show more As Director of Application Architecture, I led transformative initiatives that were pivotal for the growth and innovation of our IT landscape. Some of the key highlights of my contributions include:• Strategic IT Leadership and Roadmap Execution: One of my most significant accomplishments was orchestrating and executing a comprehensive 24-month strategic IT roadmap. This roadmap was the cornerstone of our IT strategy, guiding the transformation of critical systems, processes, and infrastructure. It required a forward-thinking approach, close collaboration with IT and business executives, and partnership across all IT functions. This alignment ensured that our IT initiatives were closely tied to our strategic objectives, making IT a true enabler for our organization's growth. • Cost Optimization and Efficiency: I successfully led a data center migration and database re-architecture initiative that resulted in substantial annual cost savings of $500K. Additionally, I delivered re-designed system integrations that not only reduced maintenance and support costs by over $200K but also significantly enhanced system stability and operational efficiency. These efforts showcased my commitment to optimizing costs while maintaining operational excellence.• Complex Technology Separation: I played a pivotal role in the technology separation for a $1B company spinoff. This complex endeavor involved overseeing architecture design, infrastructure build, application deployment, and support handover. It required meticulous planning and execution to ensure a seamless transition and uninterrupted business operations.Tools & Technologies: JD Edwards (JDE) | Microsoft Dynamics CRM | Salesforce.com | SQL Server (Database, SSIS, SSAS, SSRS) | Linux | Windows Server | Citrix | Server Hardware | Network Infrastructure | Active Directory | Documentum | Ceridian Show less

Chicago, Il

In this Senior IT management role, my focus was on optimizing technical support, system administration, and project delivery for a diverse portfolio of over 200 on-premises and SaaS platforms. My key contributions included:• Efficiency and Incident Resolution: Under my guidance, average incident resolution time for our mission-critical applications was reduced by over 25% with incident backlogs reduced by a remarkable 50%. This achievement was a direct outcome of fostering a… Show more In this Senior IT management role, my focus was on optimizing technical support, system administration, and project delivery for a diverse portfolio of over 200 on-premises and SaaS platforms. My key contributions included:• Efficiency and Incident Resolution: Under my guidance, average incident resolution time for our mission-critical applications was reduced by over 25% with incident backlogs reduced by a remarkable 50%. This achievement was a direct outcome of fostering a culture of cross-training and documentation, which empowered the team to respond to incidents more swiftly and effectively.• Cross-Functional Collaboration: I served as the primary liaison between application teams, infrastructure, the PMO, and business owners. This cross-functional collaboration and my leadership in this capacity were essential to delivering several successful application upgrades and systems enhancements that were aligned with and effectively met organizational objectives.• Diverse Technology Management: Overseeing support and operations of a diverse portfolio of custom and commercial off-the-shelf (COTS) applications, reporting platforms, and databases required a keen understanding of a wide range of technologies and systems, ensuring they performed optimally and seamlessly aligned with our business objectives.• Tools & Technologies: JD Edwards (JDE) | Microsoft Dynamics CRM | Salesforce.com | SQL Server (Database, SSIS, SSAS, SSRS) | Linux | Windows Server | Citrix | Server Hardware | Network Infrastructure | Active Directory | Documentum | Ceridian Show less

Abbott Park, Il

In this role, I successfully managed and delivered a diverse range of projects utilizing both waterfall and Agile Software Development Lifecycle (SDLC) methodologies. These projects were specifically centered around product lifecycle management and service management (ITSM) to support our pharmaceutical and medical device divisions.

Abbott Park, Il

In this role, I planned and executed systems and financial statement audits of commercial operations, manufacturing, and R&D facilities across Asia, Europe, and the Americas, identifying risks and delivering recommendations to senior management to ensure compliance with Sarbanes-Oxley, corporate policy, and good clinical practice.

Chicago, Il

In this role, I successfully led and executed client engagements implementing cutting-edge web content management, e-commerce, and ERP solutions for pharmaceutical, insurance, and manufacturing organizations.Technologies and Tools:SAP Business Warehouse, ATG Dynamo, Interwoven, HTML, Java, JavaScript, C++, Oracle Database, Sun Solaris, HP-UX, Server Hardware, TCP/IP,DNS, Active Directory