Scott Norberg Email & Phone Number

Downers Grove, Illinois, United States

Newbury, United Kingdom

• In this Senior IT Management role, my key contributions/highlights included:
• Establishing a High-Performing IT Monitoring and Analytics Function: I successfully built and led a cross-functional team of engineers, data scientists, and business analysts to establish a robust IT monitoring and.
• Establishing a High-Performing IT Monitoring and Analytics Function: I successfully built and led a cross-functional team of engineers, data scientists, and business analysts to establish a robust IT monitoring and.
• Transformation through Monitoring and Analytics: I delivered monitoring, analytics, and automation capabilities that had a profound impact on incident and problem management, significantly improved system availability.
• Driving Revenue Growth and Cost Savings: My strategic efforts resulted in the organization realizing an additional £5 million in annual revenue by reducing major incident resolution time (MTTR) and ensuring system.

Newbury, United Kingdom

• In this IT Operations Manager role, my key contributions/highlights included:
• Strategic IT Operations Management: I m:anaged 24x7 IT operations and support, overseeing incident, problem, change, and service request management for critical areas such as Consumer CRM, Order Management, and Retail..
• consistently upholding operational KPIs and SLAs at the highest standard to ensure a… Show more In this IT Operations Manager role, my key contributions/highlights included:
• consistently upholding operational KPIs and SLAs at the highest standard to ensure a seamless transition that did not compromise service quality.
• Collaboration and Project Delivery: I actively collaborated with cross-functional teams in the PMO, development, and infrastructure departments to successfully deliver several complex platform upgrades and software.
• Transformational Initiatives: I spearheaded transformative initiatives that had a significant positive impact on our operations. By implementing automation and streamlining processes, I achieved an impressive 80%.

Abingdon, United Kingdom

• In this Senior IT Manager role, my key contributions/highlights included:
• Transformational Leadership: I spearheaded the transformation of our application support and development functions, shifting from an outsourced service provider model to a fully insourced team. This strategic.
• Collaboration and Project Delivery: Directing a global team of developers, testers, and… Show more In this Senior IT Manager role, my key contributions/highlights included:
• Collaboration and Project Delivery: Directing a global team of developers, testers, and support engineers, in collaboration with the global PMO, we successfully delivered projects involving system upgrades and new.
• Operational Excellence: By implementing and enforcing ITIL processes and optimizing support procedures, I significantly improved our team's operational efficiency and reduced incident and defect backlogs by over 75%,.
• Strategic Revenue Generation: My passion for innovation and ability to nurture a culture of experimentation within my team led to a remarkable achievement. Together, with the business, we transformed a small IT.

Greater Chicago Area

• Acting as a Technical Program Manager, I led transformative infrastructure initiatives for a Fortune 100 client's enterprise-wide ERP/BI migration to Oracle e-Business Suite (EBS) and Oracle BI (OBIEE). My key.
• Strategic Vision and Meticulous Execution: Overseeing this complex and high-stakes program demanded both strategic foresight and meticulous execution My responsibilities ranged from managing cross-functional teams of.
• Strategic Vision and Meticulous Execution: Overseeing this complex and high-stakes program demanded both strategic foresight and meticulous execution My responsibilities ranged from managing cross-functional teams of.
• Bridging the Gap: One of my core strengths is my ability to bridge the gap between the technical and business realms. I formed a strategic partnership with the business PMO and functional PMs, establishing seamless.
• Technical Expertise and Leadership: This program demanded a unique blend of technical expertise and leadership. I provided the strategic vision necessary for tackling complex technical challenges while simultaneously.

Chicago, IL

• As Director of Application Architecture, I led transformative initiatives that were pivotal for the growth and innovation of our IT landscape. Some of the key highlights of my contributions include:
• Strategic IT Leadership and Roadmap Execution: One of my most significant accomplishments was orchestrating and executing a comprehensive 24-month strategic IT roadmap. This roadmap was the cornerstone of our IT.
• Strategic IT Leadership and Roadmap Execution: One of my most significant accomplishments was orchestrating and executing a comprehensive 24-month strategic IT roadmap. This roadmap was the cornerstone of our IT.
• Cost Optimization and Efficiency: I successfully led a data center migration and database re-architecture initiative that resulted in substantial annual cost savings of $500K. Additionally, I delivered re-designed.
• Complex Technology Separation: I played a pivotal role in the technology separation for a $1B company spinoff. This complex endeavor involved overseeing architecture design, infrastructure build, application.

Chicago, IL

• In this Senior IT management role, my focus was on optimizing technical support, system administration, and project delivery for a diverse portfolio of over 200 on-premises and SaaS platforms. My key contributions.
• Efficiency and Incident Resolution: Under my guidance, average incident resolution time for our mission-critical applications was reduced by over 25% with incident backlogs reduced by a remarkable 50%. This achievement.
• Efficiency and Incident Resolution: Under my guidance, average incident resolution time for our mission-critical applications was reduced by over 25% with incident backlogs reduced by a remarkable 50%. This achievement.
• Cross-Functional Collaboration: I served as the primary liaison between application teams, infrastructure, the PMO, and business owners. This cross-functional collaboration and my leadership in this capacity were.
• Diverse Technology Management: Overseeing support and operations of a diverse portfolio of custom and commercial off-the-shelf (COTS) applications, reporting platforms, and databases required a keen understanding of a.
• Tools & Technologies: JD Edwards (JDE) | Microsoft Dynamics CRM | Salesforce.com | SQL Server (Database, SSIS, SSAS, SSRS) | Linux | Windows Server | Citrix | Server Hardware | Network Infrastructure | Active Directory.

Abbott Park, IL

In this role, I successfully managed and delivered a diverse range of projects utilizing both waterfall and Agile Software Development Lifecycle (SDLC) methodologies. These projects were specifically centered around product lifecycle management and service management (ITSM) to support our pharmaceutical and medical device divisions.

Abbott Park, IL

In this role, I planned and executed systems and financial statement audits of commercial operations, manufacturing, and R&D facilities across Asia, Europe, and the Americas, identifying risks and delivering recommendations to senior management to ensure compliance with Sarbanes-Oxley, corporate policy, and good clinical practice.

Chicago, IL

In this role, I successfully led and executed client engagements implementing cutting-edge web content management, e-commerce, and ERP solutions for pharmaceutical, insurance, and manufacturing organizations.Technologies and Tools:SAP Business Warehouse, ATG Dynamo, Interwoven, HTML, Java, JavaScript, C++, Oracle Database, Sun Solaris, HP-UX, Server.