Utilizing tools such as Tableau, JavaScript, R, SQL, Python, Neo4j, SSRS, Power BI, and others to develop interactive, exploratory, analytical, and operational solutions to the organization.

Privacy and Security Officer, seat on Administrative CouncilNegotiated termination and buyout of a $3.4M EHR contract through 2020 for a cost of $450k to the organization and a 2014 exitRenegotiated 3M Encoder contract, optimizing workflows and reducing cost by 40%Organized print services, document imaging, and invoice approval process to cut over $35,000 annually from IS/HIM-related expensesContracted with open-source EMR vendor to implement an appropriately scaled integrated clinical/operational application suite to cut $2.2M over five years from IS expensesNegotiated IT refresh as part of the EMR contract: cut server overhead from 50+ physical machines to a 5-node VM cluster and fewer than 10 physical machines supporting legacy applications; replaced 190+ desktops with new machines, bringing infrastructure out of the mid-2000's to present dayMigrated email & calendar services from Lotus Notes (IBM) to Microsoft Office 365 (cloud-based); implemented Lync and SharePoint, as well

Direct supervision of 21 FTE employeesEnterprise deployment of Oracle, SAP Business Objects, and hundreds of Crystal Reports, WebIntelligence, Tableau, and MS Business Intelligence artifactsConversion of Alaska MS SQL Server-based Clarity to enterprise Oracle installationSuccessfully completed service recovery effort with system Finance and Revenue Cycle customer groups after team split produced significant resource bottleneck and long wait times for reportsInitiated several team-building events to quickly build rapport and re-energize members of I/P Clinical and Hospital Billing reporting virtual teamsIdentified opportunities to advance several stalled initiatives, prioritized, and facilitated completion; e.g., organized completion of existing reports database and web-based UI for internal resource management, then orchestrated efforts to present a searchable version of the catalog to the enterprise Healthcare Intelligence customer base via SharePointEstablished and developed relationships with enterprise leaders, project managers, application managers, analysts, and business partners of Healthcare IntelligenceCollaborated with other HI and IS leaders to set strategy around integration of disparate (pre-Epic) services, and developed formal communication, marketing, and change management plans

Certified in Epic HIM (v. 2010) - Deficiency Tracking, Release of Information, and Coding & AbstractingEpic HIM application build, deployment, maintenance, and supportCoordination and validation of patient master data imports from legacy systemsDesign and implementation of new chart correction processes and activities

Direct supervision of 8 FTE (Data Integrity team and HIM Analysts) and 35 temporary (18-month term) employees hired for massive data scrubbing effort during Epic implementationDevelopment of data scrubbing process to ensure clean MPI data conversion to Epic from 30 disparate systemsInvoice tracking database design for HIM Release of Information, creating revenue stream for HIM departmentProductivity and quality tracking database design for HIM Document Imaging, economized workflows and saved .8 FTE of laborDeployment of Horizon Patient Folder (document imaging/legal medical record) to recently-acquired Oregon hospital (89 beds), as well as integration of facility with other HIM applications (Quantim, eScription) and regional processes/standardsGap analysis and process redesign for data integrity and quality activities related to patient master dataTechnical subject matter expert for HIM during Epic build and implementationBusiness process modeling and analysis of HIM operational workflowsBusiness case development for several IT-related projects prior to Epic implementationCoordination of regional HIM projects and process improvement efforts

Tier II primary application support for STAR Financials, Claims Administrator, and OptioLiaison between Oregon Business Services customer groups, vendors, and other IS personnelLead on projects of small to medium scope; e.g., UNIX server cluster replacement, application upgrade to STAR 13 & 14, including integration planning and testingDevelopment of process maps of existing workflows to facilitate gap analysis between current and future (desired) state of application build and IT-related business processesPerformed root cause analyses, recommend and/or implement solutionsDeveloped and maintained system support documentationResearched business requirements and create test models to implement strategic solutionsSTAR custom program design and testing, STAR STI-update testingSoftware life-cycle support; coordinated upgrades and/or updates for supported systemsNetwork troubleshooting/support, developed Patrol monitoring rules, managed SFTP connectionsEDI consulting for claims, remittance, eligibility, claim status, etc. (ANSI X12 formats)HL7 interface troubleshooting, build, and support

Direct supervision of 7 FTE employeesOversight of CareVu software implementations and support of hundreds of concurrent connectionsSmall to medium-scale project management of product enhancements and implementationsDesign and implementation of CareVu Complete model, a product offering that allowed tracking of claims through multi-tiered re-pricing agreements and final paymentResearched healthcare EDI requirements, recommended development direction; contributed at a high level to detailed functional software/data model design Analyzed client connectivity requirements, evaluate third party product interfaces with internal platform, document impact to software/data model designReviewed analysts’ design specifications, provide input; review/edit release note documentationBasic development and process automation using BizTalk, SQL, C#, VB, VBScriptBusiness technology liaison between HealthSmart Preferred Provider Organization and sister companies, PPO Plus, ICON Benefit Administrators, Gallagher Benefit Administrators, and Q-Elements UMImplementation of new direct-to-payer EDI connections for HealthSmart and PPO PlusPrimary maintenance and support of all EDI operational processes for two Preferred Provider Organizations, HealthSmart and PPO PlusSupport and maintenance of paper claim scanning, OCR, and EDI conversionResearched historical transactions to provide proof of timely filingResearched PPO and payer EDI and billing requirements to increase first-submission payments