Operations Manager
Current- Supervise retail staff, trained new hires, and provided day-to-day support (e.g. task creation and maintenance) for store employees- Responsible for maintaining the company’s social media presence, with a heavy focus on Facebook. Engagement and followers have increased more than 20 percent since 2018.- Manage the company's eBay store, improving annual sales by more than 50 percent and delivering 17 consecutive months of year-over-year growth- Increase brand awareness/trust with digital education campaigns with written instruction and video tutorials for common technical issues faced by the store’s older clients