I help purpose-driven, legacy-minded CEOs, leaders and brand stewards leverage the power and potential of breakthrough culture and brand/customer experience to thrive. When 80% of CEOs believe they are nailing the brand experience but only 8% of their customers agree, this is a huge disconnect and yet a powerful opportunity to reconnect with customers in meaningful ways by designing a positive—and even extraordinary—experience. From the businesses I’ve run in the nursing home, luxury airline and gourmet food industries, I’ve implemented simple, positive brand and customer experience principles to create extraordinary experiences that have been the hallmark of our success.I've seen firsthand the dramatic impact positive experience design has on increasing profitability, efficiency and competitive advantage (in one year, bankruptcy to $4.5M revenue in a market with 200 direct nursing home competitors), building fierce loyalty with our team and clients (Net Promoter Score of 91 in the airline industry with an NPS average: 15), and stimulating personal and organizational fulfillment and happiness. As CEOs, leaders, volunteers, family members, influencers—we are brand stewards with responsibility over our companies, organizations, churches, families and even personal brands. We have a tremendous opportunity to design positive experiences that not only yields transformative business results (140% more customer spend, 15% revenue increase, 20% cost reduction, 500% increase in loyalty) but effectively make the world a happier place one human-to-human interaction at a time while creating a lasting personal legacy as a force for good.Love to connect with you! Please reach out to:• Talk about creating your best brand/customer experience• Engage with your team through speaking or training• Share an awesome (or awful) brand experience or a fave taco shop• Connect on entrepreneurship, humanitarian development, travel, fitness, food, faithscott@forevervitaminT.com626-590-9875