Scott Craig Email and Phone Number
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Scott Craig personal email
Experienced Head of Customer Success with a demonstrated history of working in the Proptech SaaS industry. Skilled in Sales, Customer Relationship Management (CRM), Market Research, Management, and Account Management. Strong support professional with a Bachelor of Science (BSc) focused in Management & Marketing from the University of Portsmouth.
Lavanda
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Vice President Of Customer SuccessLavanda Jan 2022 - PresentLondon, England, Gb
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Manager, Customer Success - EmeaVts Jan 2020 - Jan 2022New York, Ny, UsResponsible for the EMEA Client Advisory and Implementation teams. - Ensuring successful delivery of customer outcomes across the VTS platform. - Hiring, coaching and developing across the CSM Departments- GTM strategy for new products -
Account Management Team LeadVts Dec 2018 - Dec 2019New York, Ny, Us- Responsible for the transition and creation of the CSM department in EMEA from the traditional account management model- Relationship Management of key Enterprise accounts
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Head Of Customer SuccessGatekeeper Feb 2018 - Nov 2018London, GbCustomer Relationship Management C-Level ExecsImplementation and management of Renewals tracker (SaaS Model)Customer audit and churn risk analysis based on previously churned customersImplementation of QBR's for Enterprise and Pro Plan customers including 360 reviewEnhanced Gatekeepers' World Class (70+) NPS program via Asknicley, Intercom and Hubspot with 'promoter' sequences established to increase Capterra & G2 ReviewsIdentified and closed upsell opportunities with C-Level customers in US and EMEA regions.Ownership of ISO accreditations -
DirectorSpark Success Ltd Feb 2018 - Nov 2018Upper Heyford, England, GbCustomer Success & Proptech ConsultancyProcess Improvement and OptimisationAccount PlanningSoftware ImplementationProptech Subject Matter Expert -
Head Of Client ServicesLocale Ltd 2016 - Feb 2018Oxford, England, Gb -
Client Services ManagerLocale Ltd Oct 2013 - 2016Oxford, England, GbResponsible for managing a diverse portfolio of National and Regional accounts, including prestigious commercial and mixed-use locations and thousands of residential apartments.
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Campaign ExecutiveCosine Dec 2011 - Oct 2013Thame, England, GbResponsible for delivering a smooth, planned and organised operational service to our clients. Also responsible for the day to day running of activities, ensuring briefs are signed off and delivered to the field, campaigns are loaded onto Salesforce. Setting up via our telephone/ web reporting systems and liaising with the Campaign Manager to filter/find solutions for any client queries during the set up and delivery on activities.Tasks can be split into two distinct task related areas:-Activity/Client ManagementField Support -
Account Manager (North)Oxford City Supplies 2010 - Dec 2011Responsible for managing 180+ accounts in North Oxfordshire ensuring that excellent levels of service are maintain and attending to my clients need whether it be required product information, site surveys, training or demonstration exercises. Serving as the primary point of contact between our customers and Oxford City Supplies. Understanding client requirements and offering cost in use systems to enhance staff productivity and cost effectiveness.
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Technical RecruiterAllegis Group Nov 2007 - Aug 2010Hanover, Maryland, UsAllegis Group is a global provider of Human Capital Management and IT Solutions. We provide staffing and IT solutions to a variety of market sectors in Europe, the Middle East, Africa, Asia, the Americas and the Pacific Rim. With more than 44,000 contract professionals on assignment at any onetime worldwide, Allegis Group works with Clients in almost every key industry. Committed to delivering tangible value and benefits, the Allegis Group works with its Clients to help them deliver on their objectives and goals. With proven experience in providing staffing and IT services, Allegis Group can provide the right people, skills, solutions and technologies to meet the individual needs of its Clients each and every time. -
RecruiterTeksystems 2007 - Aug 2010Hanover, Md, UsIn 2009, Allegis Group rebranded to align ouselves with the United States. Now operating as TEKsystems, we are geared to deliver project driven technical resource services. -
Marketing ExecutiveHrg Jul 2006 - Aug 2006Farnborough, Hampshire, GbIn the summer of 2006 I returned to Hogg Robinson now re-branded as HRG. I was employed to assist in the creation of the website for the brand including layout, content and structure. The website had to be translated into numerous languages and to be accessible to its partners around the globe.
Scott Craig Skills
Scott Craig Education Details
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University Of PortsmouthManagement & Marketing -
Licensed Victuallers School Ascot
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Reading Blue Coat School
Frequently Asked Questions about Scott Craig
What company does Scott Craig work for?
Scott Craig works for Lavanda
What is Scott Craig's role at the current company?
Scott Craig's current role is Proven Customer Success Leader in Proptech / CREtech space since 2013. Focused on creating strategies to drive value against our customers business outcomes..
What is Scott Craig's email address?
Scott Craig's email address is sc****@****o.co.uk
What schools did Scott Craig attend?
Scott Craig attended University Of Portsmouth, Licensed Victuallers School Ascot, Reading Blue Coat School.
What are some of Scott Craig's interests?
Scott Craig has interest in Rugby, Hockey, Football.
What skills is Scott Craig known for?
Scott Craig has skills like Account Management, Management, Salesforce.com, Marketing, Business Development, Sales, Training, New Business Development, Sales Management, Leadership, Locale, Crm.
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