Oversee fulltime employees, consultants and managed service providers across 35 global offices. Control budgets of $5M+, ensuring optimal fiscal management and effective cost control. Lead key service delivery initiatives, e.g. 24x7 network operations center, enterprise backups, business continuity, security patching, application support, service availability, conferencing, and customer service teams.* Received the Investor Services Excellence Award for 2017. An award given to one employee per year who demonstrates core values of firm.* Implemented Bimodal IT framework team; an Innovation team to maintain awareness of emerging technologies, drive user adoption, optimize existing technology; and a Run-the-engine team focused on stability.* Traveled to all major global offices to meet and understand key initiatives of firm leaders and departments.

Led a team of 10+ FTE's, consultants, and managed services providers in 7 offices across North and South America to support technology operations.* Collaborated with a non-profit organization to support young professionals in gaining work experience, while also aiding project rollouts and improving staff morale* Implemented customer service frameworks (Executive Support, New Hire Support, and Conferencing Support) that yielded consistent 96%+ internal satisfaction scores

Directed 6 service desk personnel, desktop support technicians, and engineers in three separate offices.* Guided multiple complex projects, including the technology startup of new $1B private equity funds, an IPO, floor expansions, mergers, and new offices* Led software development and data integration efforts for multiple financial systems such as Summit Systems, Bloomberg, and Financial data services.