Principal Technical Architect – Core Commercial and Specialty Insurance- Technical Architect responsible for all infrastructure related roadmaps and strategies for our Core Commercial and Specialty Lines of Business- Aligned Core Applications and Infrastructure to specific line of business federation goals.- Lead Technical Architect on major initiatives such as the migration of our platform for Quoting, Underwriting and Issuance of Surety bonds to Microsoft Azure along with our new cloud-based Policy Management system for Business Insurance- Responsible for the architecture and execution of various Microsoft Azure deployments to support our Automation and Business Insurance strategic goals- Primary Architect responsible for the Enterprise rollout of Microsoft Teams as our primary collaboration platform for The Hanover.- As part of our Architecture Review Board, provided oversight, guidance, and best practices to Solution Architects on all technical design documents.

- Responsible for assessment, planning, design, testing, and technical documentation for the implementation of Microsoft 365 to The Hanover.- Responsible for the design and architecture around for Enterprise solutions using Microsoft Azure's Data Services platform. This includes Multi Factor Authentication, Conditional Access, Azure SQL, Data Warehouse, Databricks, and Data Lake Analytics.- Lead Technical Architect around The Hanover’s Automation (RPA) Platform and Strategy- Recipient of a 2019 Hanover Hero award, The Hanover's highest recognition for employee-volunteer work.

- Defined multi-year Enterprise Strategies for The Hanover's Distributed Systems and Database Infrastructure Platforms, including introducing Oracle's Exadata platform to provide a significant ROI and lower TCO.- Responsible for The Hanover's CMDB as Configuration Management Process Owner- Lead Infrastructure Architect on the re-design of The Hanover's Personal Lines Workstation Platform that provides capabilities for Quoting, Policy Issuing, Endorsement and Inquiries.- Served as a Technical Lead and Subject Matter Expert on the architecture and roll out of The Hanover's Enterprise Collaboration Technologies starting with Skype for Business and Windows 10.- Infrastructure Architect responsible for the architecture, design and layout of The Hanover's IVR (Interactive Voice Response) replacement along with their Distributed Systems monitoring/software distribution platforms.

- Defined multiyear Enterprise Strategies for The Hanover’s Distributed Systems and Email Archiving- Infrastructure architect responsible for The Hanover’s Office 365 migration, eDiscovery platform, and Financial Planning platform- Member of a team that oversees and recommends technology initiatives and implementations across the enterprise- Identify infrastructure impacts on Business Application projects and defines tasks required to implement

- Served as an Extended Windows Architect providing analysis, infrastructure design, implementation, and support for over 135 Windows Servers and both 3rd party and home-grown applications- Worked with a project team of designing, implementing and supporting a Virtual Desktop Environment for over 200 users, involving at first, Windows Terminal Services, and then a successful migration to a Citrix/VMWare based environment- Provided 7 X 24 Support for multiple Production and Development Environments for both Windows and AIX/Solaris/Linux applications and infrastructure- Served as a liaison and infrastructure lead for development teams in our Windows Server environment- Organized project management and technical assistance on multiple projects brought into the Fidelity application portfolio for 3rd party applications along with a lead consultant on home-grown applications- Served as a Technical Lead on our ongoing migration from Windows Server 2000/Windows Server 2003 infrastructure to Windows Server 2008, including migrations of applications from IIS5/6 to IIS7/7.5 as part of our IT Roadmap. Work included updating our automated scripts, application deployment methods and other infrastructure changes for both 3rd party and custom applications- Completed multiple Global and Local Traffic Management projects, which required Analysis and redesign of existing load-balancing configurations between and in our various data centers- Actively involved in a company-wide shared storage migration, which required analysis and coordination to transparently migrate the users without their involvement or knowledge.

- Provided support for Windows-based pre-production and production environments, including design, implementation and support for both 3rd party and home-grown applications- Served as a liaison for multiple development teams as well as our Marketing Communications team.- Provided technical lead support on the rollout and upgrade of Macintosh desktops and servers to the latest OS versions - Implemented an improved Open Directory infrastructure for user and computer management to bring them in compliance with Fidelity’s Security initiatives while also incorporating them into Fidelity’s Active Directory environment

Provided production support to a portfolio of 80+ applications for both internal and external customers- Assisted on an implementation of a cross company upgrade of a 3rd party product used by our Outside Sales Force for customer management- Successfully assisted in application and infrastructure support for our Macintosh environment in associate role, providing support and technical expertise- Assisted in project management, implementation, and support for Bi-Annual National Sales Meetings, which included rollouts of new hardware, desktop upgrades, and providing support for delivering new technology solutions- Involved in a multi-team project that included research, development, and implementation of one PDA platform for our Outside Sales Force (Pocket PC) - Delivered exceptional Customer Service to Fidelity’s Outside Sales Force while providing complete system support, configuration, troubleshooting and repair for their remote and office machines - Provided key technology training and remote support for Senior Sales Executives

- An 19-week co-op, I spent my time converting a CRM application from a desktop based Visual Basic program to ASP/.Net