Scott Coulson Email & Phone Number

North Wilkesboro, Nc, Us

North Wilkesboro, Nc, Us

Boone, North Carolina, United States

• Complete nearly 3,000 certifications for VA education benefits used by veteran affiliated students per year, providing over $3.3 million to the institution in direct funds.• Review compliance data, provide compliance updates and report to stakeholders.• Complete approval packet to Veterans Affairs State Approval Agency annually.• Review student account balances to verify correct VA payments.• Complete compliance surveys with VA auditors.• Provide support and guidance to incoming and current veteran affiliated students eligibility and limitations of their VA education benefits. • Subject Matter Expert for VA education benefits and VA claims.

Boone, North Carolina, United States

• Approve VA education benefits for student veterans and dependents.• Verify class schedule and update on program of study.• Confirm if student is enrolled full time.

Clemmons, North Carolina

•Managed all sign projects for this facility ranging from $1,500 - $120,000 from sale to completion to provide a seamless, one contact experience for all customers and firms.•Quoted and provided accurate and competitive pricing for sign projects based on customer provided drawings, details and requirements which lead to sales goals being consistently exceeded. •Provided quick resolution for all concerns and issues built lasting relationships with repeat customers.

Alexander County

•Maintained the safety and well being of inmates, staff and visitors by being firm, fair, and consistent led to professional relationships with all parties interacted with.•Patrolled the interior by foot and the exterior by vehicle while armed and handled any threat immediately and according to standard operating procedures for the facility.

Wilkesboro, Nc

•Supervised 15-30 employees, each responsible for coordinating 30-50 customer projects to provide superior customer service and developed the team to be ready for future roles and promotion.•Provided weekly, monthly, quarterly and annual feedback sessions with each employee to facilitate the development of the skills the individuals had and the skills needed to best help the customer.•Resolved customer issues and complaints by providing resolutions that were mutually beneficial for the customer and the organization rebuilt the trust in the company to the customer.

Wilkesboro, Nc

•Coordinated 30-50 exterior installation projects ranging from $3,500 - $150,000 from purchase to completion which allowed the customer to have a seamless, worry free experience.•Resolved customer complaints and concerns quickly which renewed the relationship between the customer and the company.

Wilkesboro, Nc

•Notified installers to schedule installations and paid installer invoices once satisfaction with the installation was confirmed with the customer.•Aided customers with concerns and complaints by providing mutually beneficial resolutions for the company and the customers while trust was rebuilt between the customer and the company.

Wilkesboro, Nc

•Handled 30+ incoming phone calls per day from customers and employees to assist with finding products, purchasing products, and providing store and company information .

Boone, Nc

•Oversaw 5-15 soldiers within a team in combat and non-combat applications bred a cohesive unit.•Managed and oversaw transportation of $13.5 billion of equipment while deployed to Iraq and assisted the overall mission of Operation Enduring Freedom and Operation New Dawn.•Served as Non-Commissioned Liaison Officer to third country nationals during deployment facilitated relations between US Armed Forces and Third Country Nationals.

Master Of Business Administration - Mba, Interdisciplinary Business

Bachelor Of Science In Business Administration, Computer Information Systems

Bachelor Of Arts (B.A.), History/Secondary Education

Activities and Societies: Student Orientation Undergraduate LeaderI was a History - Secondary Education major. I was also an Orientation.