Scott Degooyer Email & Phone Number

Louisville, Kentucky Area

• Managed a staff of 4 supervisors, 2 clerks, and 30 cash handlers/bankers; mentored several to win promotions.• Involved in 3 computer conversions from AS/400 system to CMS system. Instrumental in learning and training the department on the new systems.• Conducted trainings on customer service skills, workplace harassment, and government laws and regulations.• Streamlined procedures resulting in saving the department over $15,000 each month. • Overhauled the department’s records room and other key areas resulting in increased efficiencies. • Revamped employee records keeping by using technology and reports to increase employee/management interactions and make performance reviews more efficient.

• Instilled a positive & enthusiastic approach to work through motivation programs resulting in a decrease in employee turnover by 20%.• Ensured gathering and recording of proper information for compliance with federal and state codes and company policy. • Resolved customers concerns by providing superior customer service. • Received “Outstanding Customer Service” awards for consistently meeting and surpassing customer’s expectations. • Trained in Title 31 of the United States Code, a federal anti-money laundering regulation.• Achieved numerous promotions due to high levels of efficiency and leadership.

• Interviewed, hired, trained and developed managers to oversee 5 company stores.• Set up development programs with store managers that included setting personal and store goals. • Delegated responsibilities and monitored the overall job performances to ensure adherence to company policies and procedures. • Developed operation and employee manuals for the various store locations.• Involved in all marketing, brand awareness, and public relations activities.

• Developed and trained the initial staff in each store opening.• Organized the grand openings and promotions of new locations, which involved radio, newspaper, television, and community mail-outs.

• Interviewed, hired, trained, motivated and supervised 2 shift managers, and 13 cashiers/food servers. • Streamlined store operations to improve their effectiveness and efficiency saving the store thousands each month. • Revamped employee handbook, incentive programs, and advertising resulting in better customer service, a team oriented staff and successful promotional activities.

Mba, Marketing

Bba, Management, Marketing, Accounting