Offering a wide variety of technological services. Penetration testing, Cybersecurity, Regulatory Compliance, Disaster recovery, Backups for computers and servers, Antivirus, Ransomware Detection, Remote IT support, Patching, Web Development, Microsoft 365, Azure systems, and many more.

Servers, Group Policy, Active Directory, IT Support, File Server, Print Server, Documentation

Worked with multiple teams to deploy regular software releases to business-critical systems.Ran scripts on many Linux based servers for service restarts and Oracle SQL database maintenance.Maintained Application Servers and Web Servers (over 100 servers with 80% Linux / 20% Windows).Queried databases to gather data and modified Oracle databases using Oracle SQL Developer.Scripted in PowerShell, Python, and Bash to automate daily tasks on Computers and Servers.Documented systems and created Instructional Documents for standardizing processes.

IT Service, Web Design, Design, and many other tech related services.

-Working as the sole IT employee for this company; currently comprised of 2 locations, 2 domains, ~200 users-Maintaining Active Directory, DHCP, Group Policies, software licensing, Office 365 subscriptions, designsoftware, ERP system, other miscellaneous software and manufacturing systems-Setting up and maintaining physical servers and virtual servers in Xenserver and VMware-Maintaining backups on all severs and virtual machines through backup software that also vaults a copy offsite to various NAS devices at different locations-Ensuring data redundancy through multiple EqualLogic SANs units for the virtual environment-Maintaining Panasonic PBX phone system (hybrid of digital lines and VoIP lines)-Upgrading and maintaining critical network devices (HP switches, Untangle Firewall, Ubiquiti Wireless Access Points, network managed UPSs)-Continuous improvement of company’s infrastructure (researching and implementing new technologies)

Provided IT support to around 70 medium sized businesses around Colorado Springs and throughout surrounding cities in a fast-paced call-center / MSP environment.Completed tasks from support requests generated from phone calls, and email through ConnectWise.Supported servers, computers, printers, backup devices, switches, firewalls, and virtual machines.Monitored backups and troubleshooting of issues with backup software and Linux based devices.

Provided full IT support to over 50 different small and medium businesses around Colorado Springs and throughout other surrounding towns. Fulfilled support requests through taking phone calls, monitoring support tickets, and through direct Emails. Many tasks are performed remotely through various remote connection applications, but issues that could not be handled remotely were solved by an on-site visit. Set up of physical servers and virtual servers and deploying them at our customers’ businesses or in a test environment in our office (including Active Directory, DHCP, DNS, File Sharing, Print Servers). Set up and maintained backups to run on Servers and Business computers to prevent data loss. Ran network cables in new office spaces and existing spaces, terminated cable ends to keystones/data jacks and patch panels, and performed thorough testing to ensure high quality connections.

Maintenance of user accounts, devices, groups and organizational units in Active Directory. Creation and maintenance of Group Policies for software installations, drive mapping, user and computer configurations, and logon scripts. Creation of new subnet scopes and making reservations in DHCP for printers and network devices. Creating local PHP web interface with MySQL database for departments to enter in and query data.

Created websites using the latest standards (HTML5, CSS3) using SASS and Ruby on Rails by hand coding from conceptual designs in Photoshop. Integrated and modified Javascript for dynamic web enhancements. Made modifications to existing ASP / .NET based web sites. Support duties included client phone support, online chat support, web support tickets, and email support.

Provided Employees, Medical Providers, and other Clinical Staff at all office locations remote Help Desk Support, (e.g., printer installs, software installs and upgrades, permission modifications, password resets, unlocking accounts, etc.). Traveled to other office locations to repair printers, computers, and repaired other software issues that could not be solved remotely on a daily basis.

Migrated data from old ERP system to new ERP system and QuickBooksDeveloped Microsoft Access Database that was linked to ERP System exports. Created queries, forms, and reports in the Microsoft Access for crucial analytical information.

Basic Help Desk tasks, server maintenance, software / printer installations, running network cables, installing network data jacks, installing and setting up routers. Created full sets of Architectural Construction Drawings using AutoCAD Architecture software. Created detailed floor plans, kitchen layouts, before and after renderings for remodels, and many other detailed renderings in Chief Architect.

New computer setup, and troubleshooting printing, plotting, computer, and software problems daily. Trained new employees on the system and software, and created instructional manuals for many job functions. Also worked remotely installing software and fixing computer issues to offices in US and Canada.

Created full sets of shop drawings for timber frame structures and structural insulated panel enclosures. Performed basic desktop support for the users and user maintenance on the server.