Scott Fisher Email & Phone Number

San Diego, CA, US

San Diego, California, United States

San Diego, California, United States

San Diego, California

• As the Manager of Enterprise Training, DNA at Fiserv, my role is to train, upskill, and consult with clients to teach them about Fiserv software and how best to utilize it during their day-to-day operations. I oversee.
• Received commendation from senior leaders for ability to plan and continuously improve training programs and enhance curriculum based on specific training needs.

Salem, Massachusetts

• Leveraging my extensive professional experience, I effectively led and orchestrated training and professional development for 600+ employees. My job was to train team members to enhance overall customer service.
• Ensured continued organizational success by overseeing core conversion and revamping all training programs with fresh content and curriculum; increased average employee satisfaction score to 9.2.
• Made critical contributions towards core conversion project; developed fresh content for 600 team members to meet customer experience expectations.
• Championed development of L&D Resource Center to provide all team members with access to training and referencing material via Google searches.

Salem, Massachusetts

• As the VP and Market Manager, I was in charge of developing overall business operations, promoting community involvement, and coordinating sponsorship for Bedford market. It was on me to direct all aspects of store.
• Blended business development and community relations efforts to build fastest growing branch in organization.
• Grew deposits to $30M in six months and achieved all financial goals.
• Oversaw first location to utilize “universal banker,” model’s success led to universal adoption by entire bank.

Greater Boston Area

• During my time with Santander, I was fully accountable for simultaneously supervising two retail banking locations branches in North Andover to include sales and profitability as well as business development, customer.
• Increased overall sales results by 68% from 2011 to 2012 and increased deposit growth by 149% from 2012 to 2013.
• Developed expert ability to build branch portfolios by forging iron-clad relationships with prospects while also maintaining and strengthening relations using outstanding interpersonal skills.

Massachusetts, Pennsylvania, And New York

• Earlier in my career, I oversaw day-to-day and long-term retail bank operations for up to 17 branches within tri-city region, including sales, human resources, and reporting. My main duties were to manage branches.
• Spearheaded four turnaround assignments over six years.- Consistently improved employee engagement scores from bottom to top 2%.- Unfailingly took bottom tier performers into top 10% ranking.
• Earned Regional Manager of the Year Award in 2006 and four consecutive World-Class Performer Awards.
• Enjoyed tremendous success overseeing region in three major markets including Boston, Philadelphia, and New York.

Bs, Business Administration

Certificate, Organizational Leadership