As Assistant Director of IT Services at Asbury University, I work closely with the Assistant VP of IT Services to shape the department's vision and direction. As a senior member of the IT Services Management Team, I help lead the department in developing new practices, assessing IT policies with a security focus, and recruiting top IT talent.A crucial part of my role is researching, reviewing, and evaluating vendors for new products and services, balancing costs with value. My goal is to find effective and efficient solutions that prioritize customer service improvement. Cybersecurity, data risk analysis, and threat awareness are essential considerations in everything I do.I also collaborate with campus department heads to scope out projects involving IT, including network infrastructure installation, server resource solutions, access permissions, and system upgrades.In addition to my Assistant Director role, I serve as Network Manager, leading the team responsible for our entire network infrastructure, including wired and wireless networks, servers, telephony, CATV, Cloud services, User Account Management, and structured cabling. My team supports over 2000 students and 350+ faculty and staff across 25+ buildings, with 35+ switch stacks and 500+ wireless access points, as well as online services and resources for remote learning.(A more comprehensive description of my Network Manager role can be found in the previous listing of my work experience.)

As Network Manager, I oversee the Network Team, comprising 3 Systems Administrators and 1-2 student workers. Our team is responsible for managing and maintaining the university's server infrastructure, including Windows, Linux, and macOS servers, email services, file storage, and specialty servers. We also manage the campus telephone system, cable TV system, and all infrastructure cabling.Additionally, we administer and maintain the network core routers, edge network switches, and deploy institutional smartphones. A critical aspect of my role is managing the network firewall to ensure security and traffic flow between our internal network and the internet. I also evaluate and implement vendors, tools, and resources to enhance campus network security, including cloud-based and client-side solutions.I coordinate infrastructure cabling projects, new equipment deployments, server installations, and software upgrades. I work with approved vendors to scope, quote, and secure funding for new projects, ensuring timely and proper completion. Furthermore, I review and recommend new IT-related products, services, and vendors, overseeing purchasing and implementation.

As Network Systems Administrator, I was responsible for creating, maintaining, and monitoring the campus data network and its resources. I performed routine server backups and archiving, and researched and implemented new technologies to support academic and administrative needs. As the campus grew, I expanded the network infrastructure by implementing new wireless and wired networks.I improved network monitoring and tracking by utilizing tools like Intermapper, Spiceworks, and Solarwinds. I also established real-time email and SMS alerts for network devices, replacing audible alerts in the datacenter. Additionally, I developed new backup strategies, including a disk-to-disk-to-tape method, and created custom scripts for large file server migrations.My role also involved managing network account creation and maintenance processes. I collaborated with my team to develop updated scripts that aligned with business and academic processes, ensuring effective maintenance of the account directory system and establishing new practices for managing network account lifecycles.

As the Help Desk Technician I maintained all college-owned Macintosh and Windows based computers. I provided technical support to college faculty/ staff and for campus Smart Classroom technology. I configured new computer images with custom settings and software for faculty/ staff and lab computers. As a member of the Information Services department I participated in strategizing and implementing new technologies for campus. I was also able to mentor and assist student workers within my department.One of the key improvements I made in this role was testing and implementing a new network based method to assist in the mass imaging of Apple Macintosh computer labs. I continually leveraged Mac OS X and Unix scripting to help streamline the configuration process to make it more efficient. Working with the Network Manager and with the assistance of an Apple Engineer we tested and implemented Active Directory binding of all campus Mac computers. Prior to this time frame binding Mac computers to Active Directory was not possible.

I was contracted to work for the 2020 Summer Olympics in Tokyo, Japan. My role was to assist the Commentary Venue Manager with final venue setup and managed the crew to ensure the installation of final cabling and the Commentary Control Room equipment at the Rowing venue. I also help to guide the Broadcast Training Program students and Operators during daily testing of audio systems from the venue to the main Switching center, as well as prepping the commentary booths for each day. Another very key piece of the position was to assist international commentators before, during and after broadcasts to ensure their audio signal was reaching their home studio by way of the International Broadcast Center (IBC).

I was contracted to work for the 2016 Summer Olympics in Rio de Janeiro, Brazil. My role was to assist the Commentary Venue Manager with final venue setup and managed the crew to ensure the installation of final cabling and the Commentary Control Room equipment at the Boxing venue. I also help to guide the Broadcast Training Program students and Operators during daily testing of audio systems from the venue to the main Switching center, as well as prepping the commentary booths for each day. Another very key piece of the position was to assist international commentators before, during and after broadcasts to ensure their audio signal was reaching their home studio by way of the International Broadcast Center (IBC).

I was contracted to work for the 2012 Summer Olympics in London, England. My role was to assist the Commentary Venue Manager with final venue setup and managed the crew to ensure the installation of final cabling and the Commentary Control Room equipment at the Triathlon venue. I also help to guide the Broadcast Training Program students and Operators during daily testing of audio systems from the venue to the main Switching center, as well as prepping the commentary booths for each day. Another very key piece of the position was to assist international commentators before, during and after broadcasts to ensure their audio signal was reaching their home studio by way of the International Broadcast Center (IBC).

I was contracted to receive and transmit live game audio from international commentators to live internet and radio streams for Super Bowl XLIV

I was contracted to receive and transmit live game audio from international commentators to live internet and radio streams for the 2010 NBA All-Star Weekend events.

I was contracted to work for the 2008 Summer Olympic Games. In this position I installed final cabling and Commentary Control Room equipment for both baseball venues. I also guided Broadcast Training Program students during daily testing of audio systems from venue to main Switching center, as well as prepping commentary booths for each day. One of the most important parts of the position was to assist international commentators before, during and after broadcasts to ensure their audio signal was reaching their home studio.

I was contracted to work for the 2006 Winter Olympic Games. In this position I installed final cabling and Commentary Control Room equipment for both the main Hockey venue and Olympic Stadium. I also guided Broadcast Training Program students during daily testing of audio systems from venue to main Switching center, as well as prepping commentary booths for each day. One of the most important parts of the position was to assist international commentators before, during and after broadcasts to ensure their audio signal was reaching their home studio.

I repaired and built computer systems while assisting store customers with technical computer problems and questions.

I was contracted to work for the 2004 Summer Olympic Games. This was an extended contract position for which I installed and tested cabling for Commentary Systems at several Olympic venues across the country of Greece. During the Olympic Games proper my role was to install final cabling and Commentary Control Room equipment for the Olympic Stadium. I also guided Broadcast Training Program students during daily testing of audio systems from venue to main Switching center, as well as prepping commentary booths for each day. One of the most important parts of the position was to assist international commentators before, during and after broadcasts to ensure their audio signal was reaching their home studio.

I ran night audit reports showing daily recap of hotel usage and financial data as well as managed hotel front desk operations overnight.

I managed phone calls, placed product orders from vendors for drop ship delivery or warehouse delivery, as well as packaged product from our warehouse for delivery

I was contracted to work for the 2002 Winter Olympic Games. This was an extended contract position for which I installed and tested cabling for Commentary Systems at several Olympic venues across the country of Greece. During the Olympic Games proper my role was to install final cabling and Commentary Control Room equipment for the Cross-Country Skiing venue. As a Broadcast Training Program student my role was to perform daily testing of audio systems from venue to main Switching center, as well as prepping commentary booths for each day. One of the most important parts of the position was to assist international commentators before, during and after broadcasts to ensure their audio signal was reaching their home studio.