Scott Di Stefano Email & Phone Number

Angwin, Ca, Us

Petaluma, California, United States

Bakersfield, California Area

Oversee Mountain and West Region for Broken Chains Fellowship. Broken Chains is a 501 c3 organization supporting the ministry of Celebrate Recovery. As a volunteer position I encourage the regional and local Leadership to support our members and vet the new applications. Organize structure, encourage training for new leadership, organize events both regionally and locally.Broken Chains is a fellowship of Bikers and bike enthusiasts who have experienced Freedom from hurts, habits, and hang ups through the ministry of Celebrate Recovery

Santa Rosa, California, United States

Bakersfield, California

Lead the daily operations and facilitate growth of a swimming pool maintenance company. Managed the financial bookkeeping and accounting for the company. Trouble shoot and repair equipment, perform routine maintenance on equipment. Manage water chemistry. Perform weekly service per scope of work• Annual revenue of $105k• Oversee portfolio of 125 residential accountsCallmypoolguy.com

Bakersfield, California

Provide direction and leadership within the branch. Act as a communications interface between regional and corporate management and the branch, creating a positive work environment in which employees understand the client’s needs and operate as a team to provide a consistently high quality of service to both client and customer. Monitor and manage the financial performance of locations in the assigned area. Develop and manage budgets, compiling, reviewing and analyzing data. Develop proposals and make recommendations to branch manager on improving operating procedures to maximize profitability. Be aware of and report new account prospects and competitive activity to regional management. Coordinate with clients and vendors, initiate and manage the process for the purchase of needed equipment and services. Manage the financial performance of each account within the branch. Monitor and manage operating expenses, analyze performance, develop plans and make recommendations for improvement. Develop and oversee implementation of marketing and customer service programs at each client and approved by regional management, and review all such reports along with the monthly statements with each client. Manage and develop management personnel within the branch to ensure that each individual garage is well managed and that all employees are motivated and encouraged to work to maximum potential. Ensure that all employees are clear about what is expected of them and the ways in which their position contributes to the company’s success. Ensure accomplishment of the branch’s manpower and succession plans through recruitment and staffing activities. Evaluate and project staffing needs. Initiate and participate in the recruitment and hiring of the branch work force. Make and oversee intelligent placement of employees, initiating transfers to maximize efficient operation of janitorial sites.

Bakersfield, California Area

Provide direction and leadership within the branch. Act as a communications interface between regional and corporate management and the branch, creating a positive work environment in which employees understand the client’s needs and operate as a team to provide a consistently high quality of service to both client and customer. Monitor and manage the financial performance of locations in the assigned area. Develop and manage budgets, compiling, reviewing and analyzing data. Develop proposals and make recommendations to branch manager on improving operating procedures to maximize profitability. Be aware of and report new account prospects and competitive activity to regional management. Coordinate with clients and vendors, initiate and manage the process for the purchase of needed equipment and services. Manage the financial performance of each account within the branch. Monitor and manage operating expenses, analyze performance, develop plans and make recommendations for improvement. Develop and oversee implementation of marketing and customer service programs at each client and approved by regional management, and review all such reports along with the monthly statements with each client. Manage and develop management personnel within the branch to ensure that each individual garage is well managed and that all employees are motivated and encouraged to work to maximum potential. Ensure that all employees are clear about what is expected of them and the ways in which their position contributes to the company’s success. Ensure accomplishment of the branch’s manpower and succession plans through recruitment and staffing activities. Evaluate and project staffing needs. Initiate and participate in the recruitment and hiring of the branch work force. Make and oversee intelligent placement of employees, initiating transfers to maximize efficient operation of janitorial sites.

Central California

Supervised 3 retail locations, with a staff totaling over 50 employees. Implemented best practices, processes and programs meeting objectives and improving operations in geographically assigned areas. Partnered with field sales team developing new business relationships. Tracked competitor activities and visited customers to understand requirements and adjusted market operations plans accordingly.• Increased customer delight score (NPS) by 18% in 2 years by implementing warranty and customer service boot-camps, ranking in the top 10 markets in U.S.• Increased market share, opening 3 stores in 3 years, in Central California region.• Implemented associate scheduling program, first in California, and 3rd in country, reducing payroll costs by 15% in 3 months.• Increased retail locations from 1 in 2010 to 4 in 2013, reducing service time from next day to same day, increasing customer retention 20%.• Doubled size of the warehouse from 10,000 square foot to 22,000 square foot, fulfilling retail demand.• Prepared and analyzed profit and loss reports, increasing profitability 300% in 2013 compared to 2009. • Awarded for Outstanding Commitment to Customer Safety in 2011, by conducting over 750 customer inspections, discretely and efficiently, eliminating any safety issues.

Bakersfield, California Area

Oversaw daily warehouse operations, including accounts receivable, inventory control, customer relations and routing of daily deliveries. Built staff to effectively operate 43,000 square foot warehouse. Received and invoiced all incoming and outgoing deliveries.• Increased company revenue $1M annually, by overseeing opening of Central Valley warehouse.• Controlled inventory of over 50,000 tires, achieving inventory variance within less than $500 bi-annually.• Increased sales in local area, expanding 43,000 square foot warehouse to west coast distribution center and over 200,000 square foot of wholesale inventory.• Used employee performance reviews, constructing and attaining business goals, promoting 2 associates to supervisor roles.

Managed multiple multi-million dollar revenue generating sites, supervising over 130 employees. Promoted on-going customer partnership, growing existing business and developing new. Ensured branches met company standards by following proper processes, including inventory and quality control, safety, training, administration, payroll and client communication. Managed client accounts, developing ongoing partnership, while growing existing and new business. Ensured local branch followed company processes, including inventory and quality control, safety, training and proper client communication. Worked with technicians improving quality of installs and solving challenging installation issues. Collaborated with site manager on quality control checks and technical issues. Installed and repaired satellite systems, while promoting customer service. Utilized multiple tools to install systems, with focus on reduction of warranty calls.• Evaluated and trained new managers in existing markets, improving California region’s overall performance to top 10 in company. • Evaluated, retrained, and replaced mobile technical staff, increasing team from 80 to 130 technicians, increasing productivity by 30%.• Reduced excess payroll cost 25% by implementing a time keeping spreadsheet to track associate hours, achieving compliance with California law.• Initiated use of bar code identification for part tracking, improving inventory accountability of warehouse.• Worked with HR, developing and providing training and feedback to employees, through performance reviews and goal-setting sessions, increasing installation market share of DTV systems.• Implemented site trainer position, increasing Quality Control checks, improving technician system knowledge and reducing service calls by 15%. • Implemented training programs, increasing customer satisfaction, ranking Bakersfield office #1 in California and in top 5 for overall performance in U.S.

Worked multiple locations in Napa Valley. Managed staff and customer orders. Preped bar for next shift. worked in dinning area. Managed cutomer meal courses to produce enjoyable experience. Completed drink oredrs for bar area as well as dinning area. Collected payment and responsible for cash drawer. Resolve customer issue and ensure customer satifaction. Responsible for ordering and receiving product and supplies for bar.

Diploma, Electrical, Electronics And Communications Engineering

Education record