Scott Di Stefano Email & Phone Number

Petaluma, California, United States

Bakersfield, California Area

Oversee Mountain and West Region for Broken Chains Fellowship. Broken Chains is a 501 c3 organization supporting the ministry of Celebrate Recovery. As a volunteer position I encourage the regional and local Leadership to support our members and vet the new applications. Organize structure, encourage training for new leadership, organize events both.

Santa Rosa, California, United States

Bakersfield, California

• Lead the daily operations and facilitate growth of a swimming pool maintenance company. Managed the financial bookkeeping and accounting for the company. Trouble shoot and repair equipment, perform routine maintenance.
• Annual revenue of $105k
• Oversee portfolio of 125 residential accountsCallmypoolguy.com

Bakersfield, California

Provide direction and leadership within the branch. Act as a communications interface between regional and corporate management and the branch, creating a positive work environment in which employees understand the client’s needs and operate as a team to provide a consistently high quality of service to both client and customer. Monitor and manage the.

Bakersfield, California Area

Provide direction and leadership within the branch. Act as a communications interface between regional and corporate management and the branch, creating a positive work environment in which employees understand the client’s needs and operate as a team to provide a consistently high quality of service to both client and customer. Monitor and manage the.

Central California

• Supervised 3 retail locations, with a staff totaling over 50 employees. Implemented best practices, processes and programs meeting objectives and improving operations in geographically assigned areas. Partnered with.
• Increased customer delight score (NPS) by 18% in 2 years by implementing warranty and customer service boot-camps, ranking in the top 10 markets in U.S.
• Increased market share, opening 3 stores in 3 years, in Central California region.
• Implemented associate scheduling program, first in California, and 3rd in country, reducing payroll costs by 15% in 3 months.
• Increased retail locations from 1 in 2010 to 4 in 2013, reducing service time from next day to same day, increasing customer retention 20%.
• Doubled size of the warehouse from 10,000 square foot to 22,000 square foot, fulfilling retail demand.

Bakersfield, California Area

• Oversaw daily warehouse operations, including accounts receivable, inventory control, customer relations and routing of daily deliveries. Built staff to effectively operate 43,000 square foot warehouse. Received and.
• Increased company revenue $1M annually, by overseeing opening of Central Valley warehouse.
• Controlled inventory of over 50,000 tires, achieving inventory variance within less than $500 bi-annually.
• Increased sales in local area, expanding 43,000 square foot warehouse to west coast distribution center and over 200,000 square foot of wholesale inventory.
• Used employee performance reviews, constructing and attaining business goals, promoting 2 associates to supervisor roles.

• Managed multiple multi-million dollar revenue generating sites, supervising over 130 employees. Promoted on-going customer partnership, growing existing business and developing new. Ensured branches met company.
• Evaluated and trained new managers in existing markets, improving California region’s overall performance to top 10 in company.
• Evaluated, retrained, and replaced mobile technical staff, increasing team from 80 to 130 technicians, increasing productivity by 30%.
• Reduced excess payroll cost 25% by implementing a time keeping spreadsheet to track associate hours, achieving compliance with California law.
• Initiated use of bar code identification for part tracking, improving inventory accountability of warehouse.
• Worked with HR, developing and providing training and feedback to employees, through performance reviews and goal-setting sessions, increasing installation market share of DTV systems.

Worked multiple locations in Napa Valley. Managed staff and customer orders. Preped bar for next shift. worked in dinning area. Managed cutomer meal courses to produce enjoyable experience. Completed drink oredrs for bar area as well as dinning area. Collected payment and responsible for cash drawer. Resolve customer issue and ensure customer satifaction..

Diploma, Electrical, Electronics And Communications Engineering

Education record