AeroLeads people directory · profile
Scott Dodds Email & Phone Number
Sr. Community Manager
at
itD
1 work email found
@box.com
2 phones found area 877
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Community Manager
Location
Lynnwood, Washington, United States
Company size
Who is Scott Dodds? Overview
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Quick answer
Scott Dodds is listed as Sr. Community Manager at itD, a company with 297 employees, based in Lynnwood, Washington, United States. AeroLeads shows a work email signal at box.com, phone signal with area code 877, and a matched LinkedIn profile for Scott Dodds.
Scott Dodds previously worked as Sr. Community Manager at Italent Digital and Manager, Self-Service at Clickup. Scott Dodds studied at University Of Washington.
Company email context
Email format at itD
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{first_initial}{last}@box.com
86% confidence
AeroLeads found 1 current-domain work email signal for Scott Dodds. Compare company email patterns before reaching out.
Profile bio
About Scott Dodds
I design, execute, and deliver effective customer engagement and self-service programs, including: • Online communities for customer advocacy, customer enablement, and peer support initiatives. • Knowledge/self-service experiences to guide customers to the best, fastest answer. • Hybrid/multi-channel support to engage where customers are.I drive customer retention and faster product adoption, increased TAV, NRR, NPS and CSAT scores, as well as improved case prevention and time to resolve.I’ve built and led cross-functional teams, direct reports, and multi-partner relationships.Specialties: Customer Advocacy, Customer Self-Service, Community Management & Strategy, Knowledge Management, Program Management, Project Management, Change Management, Readiness Planning & Risk Management
Listed skills include Community Management, Social Media, E Commerce, Program Management, and 22 others.
Current workplace
Scott Dodds's current company
Company context helps verify the profile and gives searchers a useful next step.
Itd
8 roles
Scott Dodds work experience
A career timeline built from the work history available for this profile.
Sr. Community Manager
Current
Nov 2023 - Present
Manager, Self-Service
- Established the Self-Service program, scaling it from 2 to 8 employees.
- Launched content and community initiatives, supporting product launches for ClickUp Docs and Whiteboards.
Jul 2021 - May 2022
Knowledge Manager
- Managed a team of 6 sr. technical writers, overseeing a knowledge base of over 2000 articles on cloud services.
- Applied advanced business intelligence and machine learning to increase support content by 60% and reduce case volumes.
Apr 2020 - Jul 2021
Head Of Community
- Led global community programs, including forums, self-service content, and customer communications.
- Active community accounts achieved 14% growth in TAV, with over 2x improvement YoY in active community visits.
Oct 2016 - Sep 2019
Manager, Knowledge Resources
- Built the Zenefits self-help initiative, including the Help Center knowledge base and in-product contextual help.
- Achieved deflection of 40% within 6 months, and $1.6 million+ in annual savings.
Dec 2014 - Jun 2016
Program Manager, Product Enablement
- Designed early adoption programs and playbooks, driving product success and cost savings.
- Saved $3 million+ annually in legacy maintenance costs by transitioning customers off of a major legacy ecommerce product in 9 months.
Jun 2010 - Nov 2014
Senior Consultant/Community Manager
Lithium Technologies (Now Khoros)
- Led community consulting engagements for Fortune 1000 enterprises.
- Launched Lithium's flagship community, saving $300,000+ in annual support costs.
Mar 2007 - Jan 2010
1 education record
Scott Dodds education
-
University Of Washington
FAQ
Frequently asked questions about Scott Dodds
Quick answers generated from the profile data available on this page.
What company does Scott Dodds work for?
Scott Dodds works for itD.
What is Scott Dodds's role at itD?
Scott Dodds is listed as Sr. Community Manager at itD.
What is Scott Dodds's email address?
AeroLeads has found 1 work email signal at @box.com for Scott Dodds at itD.
What is Scott Dodds's phone number?
AeroLeads has found 2 phone signal(s) with area code 877 for Scott Dodds at itD.
Where is Scott Dodds based?
Scott Dodds is based in Lynnwood, Washington, United States while working with itD.
What companies has Scott Dodds worked for?
Scott Dodds has worked for Itd, Italent Digital, Clickup, Amazon Web Services (Aws), and Box.
How can I contact Scott Dodds?
You can use AeroLeads to view verified contact signals for Scott Dodds at itD, including work email, phone, and LinkedIn data when available.
What schools did Scott Dodds attend?
Scott Dodds studied at University Of Washington.
What skills is Scott Dodds known for?
Scott Dodds is listed with skills including Community Management, Social Media, E Commerce, Program Management, Customer Relations, Social Crm, Customer Service, and Crm.
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