Scott Dollahon Email & Phone Number

Mitchell, Sd, Us

King Of Prussia, Pennsylvania, United States

United States

In addition to the responsibilities of the analyst and Sales Ops Manager position, managed a team of 6 Sales Operations specialists responsible for new customer onboarding, order auditing, contract auditing, RFI/RFP proposal response and submission, coordination of customer COIs and managing supplier/customer connections in 3rd party vendor portals.

King Of Prussia, Pennsylvania

In addition to responsibilities of the Sales Operations Analyst Role, management of the Sales Compensation Plan to include quota setting and the design and development of proprietary tools used to accurately calculate and summarize sales rep commissions for a team of 70 sales reps across 8 different compensation plan packages.

King Of Prussia, Pa

Developed reports for tracking and Analyzing Key Performance Indicators used by upper management to make crucial decisions regarding the direction of the business. Utilized mapping software, demographics data and internal customer information to carve out new sales territories in order to meet targeted organic growth.

Montgomeryville, Pa

• Successfully integrated the Customer Service and Sales Support departments into an end-to-end customer service team. Team members were cross trained to manage the order from beginning to end, eliminating hand off and knowledge transfer, improving the company’s ability to achieve order delivery by the customer’s requested date, a key interdepartmental metric, an average of 5% monthly.• Developed interactive pricing tools in Excel based on customer pricing matrices improving order entry and invoicing accuracy from 87% to over 99%. Providing auditors with tangible evidence as to how the customer’s component pricing was used to achieve the final product.• Initiated new process for customer issue escalation which fostered an environment of employee empowerment resulting in an increase in the customer’s faith in the CSR as proven through receipt of the highest ever customer satisfaction survey results in the company’s history. • Analyzed, identified and proposed a streamlined solution for a problem in the ERP system which was adopted immediately by all departments. This improved monthly on time delivery, a key metric across multiple departments, by 15-20%.

Montgomeryville, Pa

•Developed reporting tools and process methodologies for tracking market pricing trends, and monitoring company performance against sales objectives leading to a 20% increase in order volume from strategic customers.•Constructed a shared document database for all customer quotes, contracts and price reporting history. Database was successful in increasing the security and longevity surrounding customer data retention and improving intradepartmental collaboration whereby facilitating the level loading of the departmental workload.•Using a combination of market pricing data gathered over the past four years and pertinent portfolio data solicited from the customer, developed a competitive offer that resulted in the execution of a multi-million dollar contract with a tier 1 US bank that had not ordered from us in over 10 years.

Montgomeryville, Pa

•Sourced, qualified and maintained performance reporting on an external supplier that were used to produce “overflow” orders, resulting in $250K additional annual profit. Working in a coordinated effort with the production and security departments, conducted several site visits to ensure that the product was being produced to ISO 9001:2000 standards and that the facility was compliant with all federal, state and local legal and environmental regulations.•Designed, developed, and implemented a program through which an independent, third party processor was able to outsource their order management responsibilities to our department generating $800K in annual commission fees.

Montgomeryville, Pa

•Coordinated with field marketing, finance and engineering to produce the first ever translucent bank cards resulting in our being first to market for both translucent bank cards issued in Europe and Latin America and foil substrate card bodies issued in Asia. These were viewed as significant victories by the global marketing team. •Discovered, addressed and resolved an error in one of the companies pricing lists that was costing the company approximately $1M in annual revenue. Finance had previously recognized losses on various orders but assumed the losses were attributable to random errors in data entry. With the new data presented, finance discovered that the losses they had been tracking were almost exclusively attributable to orders priced using the outdated pricing model.

King Of Prussia, Pa

•Facilitated a 100% increase in the company’s active customer base over a three year period by engaging in between 85 and 125 customer contacts per day.•Collaborated with an external consultant and developed a telemarketing campaign targeting tier 2 customers that further improved customer retention by 15%.

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Bachelor Of Science (B.S.), Philosophy And Religious Studies