Manages technology and development of systems within the organization and working with vendors to provide support and direction for the company. Designs and architects all current and future changes to internal and external systems.

Accountable for strategic direction and hands-on management of technology and staff to support National Payment Provider, SystemPay and SystemPay International. Charged with reverse engineering the environments and recreating based on requirements provided and technical best practices. Provide strategic direction with third party financial institutions for system integration. Directed all phases of production and technology operations to ensure support and delivery of initiatives and daily operations. Responsible for management of system architecture, application design, and application support. Designed and implemented system and program design. Designed and executed critical Business and Technical Continuity/Recovery Plans. Strategically negotiate vendor contracts and maintenance agreements. Created PA-DSS and PCI compliant applications and environments, meeting necessary privacy and security requirements and state and federal levels. -Successful in delivering products to market in a timely manner under a constrained budget. -Implemented multiple solutions which were not attained by previous outsourced groups. -Outside of 4 global banks, achieved solo status for the company in the implementation of real-time TSYS integration for merchant processing. -Developed and implemented a 3 year technology roadmap, creating stability and upward mobility.

Responsible for providing strategic direction and hands-on management of applications and staff to support 3 divisions. Directed all phases of international and domestic production and technology operations to ensure support and delivery of initiatives and daily operations. Coordinated, negotiated, and motivated outside vendors and off-shore resources in support of timeline and IT project deliverables. Coordinated user acceptance testing of final IT infrastructure and software development deliverables through iterative evolutions. Managed system architecture, application design, and application support. Designed and implemented system and program design. Introduced 4 major releases with 3 minor changes to Group Banking CRM application/integration. Implemented call center VRU behavior analysis (Clickfox) supporting American and European call volumes approaching 2.5MM calls per day; provided analysis and metrics for daily reporting and executive level dashboards. Designed and executed critical Business and Technical Continuity/Recovery Plans. Optimized vendor contracts and maintenance agreements through skilled negotiations. Adhered to GLBA Compliance and Assessment requirements. -Increased net new accounts by 11% in 2008 as a result of workflow and design changes implemented. -Maintained 100% uptime for 2008 based on application designs and contingency testing. -Decreased Total Cost of Applications/Environments by 60% for Student Lending with utilization statistics and virtualization of application environments. -Utilized cost-effective, outside sources to support Group Banking workflows increasing proficiency and reducing staffing needs by 50%. -Elected Chairperson of ELM Technical Committee, Non Profit Student Lending National Service Bureau -Received Annual Leadership Awards for Merit and Accomplishment, 7 consecutive years.

Provided significant and strong technological advancements in order to compete with other lenders and resulting in approximately $4B in loans annually. Directed all phases of offshore and domestic production and technology operations to ensure support and delivery of initiatives. Managed high visibility projects for the business and larger corporation. Designed and executed critical Business and Technical Continuity/Recovery Plans. Strategically negotiated vendor contracts and maintenance agreements. Adhered to GLBA Compliance and Assessment requirements. Advocated for Sarbanes-Oxley audit and mediation. -Managed annual budgets from $2-$15MM based on business forecasts; maintained annual variability of budget spent at less than 5%. -Managed University of Virginia implementation, resulting in an increase of $100MM annually to origination volume. -Achieved over 99% uptime over a 5-year period.