Scott Dulgeroff Email & Phone Number

Thousand Oaks, Ca, Us

Coolangatta, Queensland, Australia

• Onboard new clients with active dialogue and populating response plans, home safety assessments and, customer numbers, birthday dates, emergency contacts, and more• Maintain knowledge on My Aged Care program and different codes, CHSP vs Common Wealth Home Support program and needed pieces to enroll clients• Conduct reviews on existing clients and updating cases to reflect communication and updated details• Research incoming referrals in My Aged Care and create leads in Zoho to pull referral codes and customers into Passport (CRM)

Surfers Paradise. Qld

- Stocking shelves and finding where items go- Memorising location of inventory- Ensuring customer satisfaction, scanning products, and dispensing change- Monitoring self service check out for theft, unpaid items, scanning errors and channeling traffic into correct directions (cash or card)

Oxnard, California, United States

• Monitored and processed customer EDI orders via QAD (CRM) while conducting thorough research on price levels, ship-to’s, PO numbers, and correct SKU’s providing sales and customers with updates on order statuses including back orders, discontinued items, and build items approx. $400,000 per month• Run open order reports for 2 sales agents updating shipping, switching warehouse locations, and ensuring active SKUs are on orders accordingly• Researched item information via Salsify and PIM in order to update and cancel items via customer’s portals• Processed sample orders, email orders, and phone orders, while providing customer service, tracking, and any information on SKU’s and POs requested by the customer or sales• Processed return authorizations, credit memos, and invoice reversals for damaged product, incorrect pricing, or duplicate PO’s• Utilized excel pivots and v lookups in order to pull data together for inventory levels reporting and item statuses• Processed Lower’s, Autonation, and Turn 5 orders including drop ship orders while providing shipping labels, requesting blind shipments, and confirming orders in customers’ portals• Processed large roll outs totaling over $600,000 weekly proving correct qty’s ordered, amount per location, costing, and pricing while entering accompanied orders while coordinating proper warehouse and attending weekly phone conference to provide updated ETA’s to sales and customers

Los Angles, Ca

• Reviewed local and international talent executing thorough research on artists’ history of releases, events, and current work.• Successfully negotiated record deals, DJ mixes, and events bookings as well as nurtured relationships and encouraged next steps for artists IE remixes, future EP’s, Spotify charts, ensuring artist socials promo, etc. for over 50 artists over 5 years• Bought talent for local venues and book venue spaces – like Sound Nightclub and Pattern Bar – as needed including budgeting, price negotiations, radius clauses, and more • Managed and understood assets uploading to Dropbox and pitched unreleased music to premier pages and Spotify playlists as well as submitting final masters and detailed song information to distributor to be released on all platforms • Reviewed brand contracts, royalty splits, commissions, and more for label as well as contracts and riders for events• Brand ID creation and direction IE. collaborated with graphic designer and animators for logo, mix art, release art, web design, merch, daily social media posts and campaigns and more • Planned release strategies and timeline for quarterly releases • Bridged and nurtured relationships with DSPs IE. Bandcamp, Beatport, etc. to successfully negotiate features like Beatport electro page compilation feature as well as artist charts

Vernon, Ca

• Assist SVP, and Sales Executives with all functions of the quoting process• Submit pricing approval and quotes each season on both new and existing items• Provide sales reports/history when necessary• Aid in chargeback disputes• Work with multiple departments in gathering accurate product information to ensure that both Sales team and Rep groups are kept up to date• Review vendor agreements/contracts for approval

Chatsworth, Ca

- Domestic and international order processing- Sample requests - Item setup, linking, and cross referencing - Inventory Allocation in collaboration with forecast analytics and allocations team- Price corrections and data input- Back end follow up for buyers and account managers

Northridge, California

• Processed IDOC failures, referenced daily allocation reports, confirmed inventory, requested upside from sales analysts, removed delivery blocks, dropped delivery notes, extended back orders, cancelled EOL/unallocated/over-forecast SKU’s, and created reporting for sales on Amazon lifestyle side of business via SAP (CRM) and Microsoft Excel (~ $2 million weekly)• Published luxury prior day report and resolved all open orders accordingly while collaborating with other order management specialists to follow up with current order statuses via SAP, Microsoft Outlook, and Cisco Jabber (~ $100,000)• Published weekly open order reports for the lifestyle side of the business and resolved all open orders via SAP and Microsoft Excel (~ $50,000)• Processed luxury sales orders for eastern US Territory while working with sales analysts to ensure appropriate inventory is allocated at appropriate warehouses via SAP and following up with customers and sales via Microsoft Outlook and telephone to provide customer service and ensure satisfaction

Westlake Village, Ca

• Received, reviewed and accurately processed orders for assigned markets using SAP • Ensured customer satisfaction through management of transportation, billing, and sales follow up while acting as a liaison between customer buying offices and regional sales managers• Worked with supply chain planning to ensure appropriate inventory levels were placed at warehouses in accordance with customer demand while referencing excel spreadsheets

Agoura Hills, Ca

• Created, developed, and executed sales scripts for multiple ongoing campaigns, each designed to resonate most effectively with the given target• Tested different communication and positioning tactics to better inform sales strategies using Salesforce as a CRM and multiple dialers (150 + calls per day) • Conducted thorough market research for different verticals to identify the most qualified prospects• Collaborated with a team of 8 to most effectively plan and design necessary marketing materials for various sales campaigns (i.e. 1 pager emails, coupons, etc.)

Thousand Oaks, Ca

• Maintained a friendly atmosphere for customers in a fast-paced environment • Prepared coffee and tea beverages while maintaining an organized and clean work space• Opened and closed store, set up promotional assets, and up-sold products

Hollywood, Ca

• Effectively researched and communicated new trends specific to the target market demographic• Researched and identified songs that aligned with target market for weekly playlists• Provided feedback on workflow protocol, page layouts, and playlist names

Los Angeles, California

• Conducted extensive research on the music industry, producing reviews of albums and events• Developed a marketing strategy to increase blog followers and engagement activity• Managed resources to collaborate with graphic designers and produce apparel for blog followers• Shipped products to customers while providing excellent customer service

Los Angeles, California

• Analyzed popular, both past and present, market trends to categorize content to be pitched for synchronization in television, movies, video games, etc. • Provided a comfortable environment for artists and effectively accommodated their requests• Managed newly acquired media assets and updated internal database

Hollywood, California

• Organized and facilitated weekly VIP transportation to Hollywood nightlife for 50+ college students• Repositioned brand identity to penetrate targeted university markets• Successfully increased event attendance from 10+ to 100+ within 3 months• Successfully negotiated free radio advertising and nightly shootouts on LMU’s radio station, KXLU

Marina Del Rey, California

• Cold-called companies and offered opportunities to distribute their products through web portal• Led sales and planning strategy for teams to sell event tickets• Conducted research on competitors offerings