Scott Cooper Mbcs Email & Phone Number

I am a versatile IT professional with a background in MI and Resource Planning Analysis, now specialising in IT management, process automation, and analytics roles. My career spans several years in large, multi-national, award-winning, multi-site customer service environments, where I've consistently driven technological innovation and operational efficiency.Key Responsibilities:* Corporate telephony system management* SharePoint site administration* Process automation and improvement for the Customer Response Centre* Reporting and analytics for the Customer Response Centre and Revenues & Benefits DepartmentCurrent Focus Areas:* Process automation using Microsoft Power Automate* Business intelligence and data analytics* Operational efficiency improvement* Cross-departmental IT solutions implementationTechnology Proficiencies:* Mitel telephony systems* Microsoft Teams* Microsoft Dynamics 365 CRM* Microsoft SharePoint* Microsoft Power Automate* Microsoft Power BI* Data analysis and reporting tools* Corporate IT infrastructure managementProfessional Philosophy:I am driven by creating and maintaining a dynamic, can-do work environment that empowers all team members to achieve their goals. I strongly advocate for leveraging new technologies to streamline business operations and reinvesting these gains to fuel further success and ambition.My approach combines analytical skills with a focus on operational efficiency, always aiming to align technological solutions with business objectives. I thrive on challenges that allow me to apply my diverse skill set to drive organisational growth and innovation.With a foundation in customer service environments and a current focus on corporate IT systems, process automation, and analytics, I bring a unique perspective that bridges technical expertise with a deep understanding of business needs. I'm passionate about implementing solutions that not only solve immediate problems but also position the organisation for future success, particularly in improving customer response processes and data-driven decision-making across departments.

Listed skills include Workforce Management, Contact Centers, Crm, Management, and 46 others.

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  Belfairs Community College

  10 A - C Gcse'S