Scott Lawson Email & Phone Number

Ladera Ranch, Ca, Us

Aliso Viejo, California, Us

Aliso Viejo, California, Us

Aliso Viejo, Ca, Us

Irvine, Ca, Us

Responsible for all aspects of client support services delivery across eight corporate offices in the United States, Canada, Philippines and India. Provided leadership to 24 cross-functional technicians supporting business sites responsible for >$10 billion in regional sales. Strengthened processes for vendor relations and negotiations, change management, and project management for all client facing desktop, network and telecom related service areas. Provided strategic guidance, training and support to internal business stakeholders during new technology implementation.• Planned and implemented multi-site upgrade of 3,500+ PC systems to Windows 7 which reduced incident support ticket volume and costs by more than 30% annually.• Implemented BYOD program using MobileIron to replace corporate Blackberry devices resulting in $120K annual labor savings, 5% reduction in incident support tickets, and enabling support for iOS and Android mobile devices.• Negotiated reduced pricing and implemented a standardized process for PC systems procurement that resulted in average annual cost savings of $250K.• Coordinated strategic project deployment and implementation of Microsoft Lync 2010 as new global standard unified communications platform for internal client collaboration activities.• Improved service delivery timelines using ServiceNow more than 50% by standardizing client engagement and aligning response procedures with functional business operating requirements.• Deployed an asset management solution to identify and eliminate excess software licenses deployed throughout the enterprise resulting in $500K in annual cost savings.

Norwalk, Connecticut, Us

Directed delivery of desktop client support services to Ingram Micro’s North American based office sites. Managed team of 19 technicians handling break/fix and project support activities across six client office sites in the United States, Canada and Philippines. Produced service delivery metrics to aid with client relationship management. Responsible for tracking and managing all operational expenses related to desktop services delivery to client.• Streamlined design and deployment of new global standard software image using Microsoft Deployment Toolkit services which reduced system delivery timelines by more than 50%.• Recognized with “Global IT Operations - Award of Excellence” in 2008 for service delivery excellence in customer service and delivery performance.• Implemented a phased migration of 4,000+ Microsoft Outlook clients to a new consolidated Exchange 2003 environment with improved mailbox capacity and uptime reliability.• Planned and executed two successful client systems refresh projects involving more than 7,000 systems without business disruption.• Improved client systems login performance by transferring 4,000+ client machine accounts from legacy NT4 domain to new Windows 2003 Active Directory structure.• Reduced overall software licensing, deployment and reporting costs by implementing Microsoft System Center Configuration Manager 2007 as asset management tool.

Irvine, Ca, Us

• Provided Desktop Support services to Ingram Micro Corporate Headquarters. • Managed team of 16 desktop technicians supporting a multi-building campus of 3000+ end users. • Streamlined client systems maintenance and troubleshooting support through standardized response process and procedures.• Expanded team coverage to provide support for after hours Executive needs and other special events.• Created support guides and other training documentation to aid end users with technology product operating use.• Conducted individual and group training during project deployment activities.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Science (B.S.), Business Administration And Management, General

Associate Of Arts (A.A.)

Education record