Client service professional with 18 years extensive in-bound and out-bound service centre experience for student and member based organisations and a leading utilities company. A broad range of expertise in administration, data management and office organisation gained primarily in a client services role and sales support team.Skills include proficient use of Microsoft Office suite (Word, Excel and Outlook), experience with a number of CRM systems (Resolve, Salesforce, Topclass and inCA), and use of automated systems. I am driven to deliver quality customer service across complex customer environments, which in turn motivates me to achieve the best possible outcome for all stakeholders. An articulate individual with excellent verbal and written communication skills, I have a proven ability to diplomatically resolve customer complaints and diffuse tension to ensure customer retention.Career ObjectiveTo gain further experience within the industry; and to provide a high level of specialist advice and support to the organisation, whilst broadening my skills and knowledge.