Family owned Xerox Dealer/Agent covering Greenville, Asheville and Charlotte markets; #1 North America Sales Agent 2012 & 2014.• Service Technician of the Year 2016.

Call Center for one of the major 4 mobile communications providers in the United States • Maintained #1 ranking for cell phone sales in technical support department for 8 of 11 months eligible• Provided resolution time of 4 minutes or less call time for customers needing technical support

• Coordinated computer repairs and upgrades on a rotating shift for statewide law enforcement agencies.• Provided hardware and software help desk support to all clients of the critical Criminal Justice Information Network.

Semiconductor manufacturer providing the only Gallium on Silicon high power transistor • Prior to position elimination, developed and executed ISO certification testing procedures to ensure quality and reliability for all products• Conducted extensive semiconductor tests, built service and test boards and coordinated calibration of test equipment for both commercial and military markets• Generated expense template for customers which provided detailed summary of anticipated costs including materials and manpower while remaining within budget• Created inventory strategy by documenting, analyzing and categorizing tested materials• Negotiated contract for calibration services encompassing event scheduling, replacement components and off-site turnaround time to ensure no down time toward operations.

World’s leading provider of high speed single pass duplicators • Returned 4 major customers to service agreement resulting in additional 67 machines sold and under service contract• Successfully maintained inventory of over 400 machine parts for twelve machine types located across the upstate of South Carolina

• Recognized as regional authority of data link technology and Tactical Data Systems• Transported to other commands to repair data link systems and train personnel of commands• Authored Communications Training Scenarios for all ships locally and throughout the Pacific Ocean regarding adverse scenarios and how to respond• Supervised maintenance and upkeep of barracks to include plumbing repairs, electrical upgrades, painting and carpentry• Inventoried repair parts to ensure readily available in time of need