Scott Endres Email & Phone Number

Skills & Abilities• Strong customer management and relationship skills• P&L management and monitoring• End-to-end experience in multiple aspects of delivery related customer service andbusiness management.• Proven ability to motivate front line staff to solid customer relationshipsExperienceINDEPENDENT DELIVERY SERVICE, INC!Owner, General Manager – July 2006 to present• Building relationships with customers, and ensuring customer facing staff are also building andmaintaining those relationships. The goal is to have solid relationships at both the customer end pointas well as with the decision makers.• Monitor and address P&L status for delivery business. Includes the tracking of status and designing plansfor addressing identified issues.• Demonstrate to customers an ongoing value for a quality service at a competitive price.• Incent customer facing staff to continue to improve the customer relationship at all levels. Never lost acustomer due to poor quality of service.INDEPENDENT DELIVERY SERVICE, INC.!Route Driver, Customer Account Mgr, Dispatcher – June 1979 to July 2006• Coordinate delivery schedules and routing for maximum efficiency in time, costs and customersatisfaction• Ensure proper and timely maintenance plans on delivery vehicles to ensure ongoing ability to meetcustomer needs.• Manage quality and schedules of delivery staff to ensure ongoing customer satisfaction while striving tokeep a good and encouraging environment for staffEducation• Certification in Seminary Specialist training (2010)• High School (1979)Communication• Presented to over 600 people on the values of working as a team and encouraging othersat a Wealth Masters International conference. (2010)• Completed Certification in Seminar Specialist training (2010)• Gave presentation at Cornerstone College on Entrepreneurship• Presented in various sales and marketing meetings in Cadillac Mi., related to theAlternative Health field.

Listed skills include Nutrition, Small Business, Personal Development, Health, and 17 others.

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