Scott Engels

Scott Engels Email and Phone Number

Director, Global Solutions Engineering (PreSales) at Pindrop @ Workera
Scott Engels's Location
Asheville, North Carolina, United States, United States
Scott Engels's Contact Details
About Scott Engels

★ Top-performing, self-starting, sales engineering leader with over 16 years experience, leveraging AI and other emerging technologies to drive business transformation, delivering tangible results across multiple technologies, verticals, and geographies

Scott Engels's Current Company Details
Workera

Workera

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Director, Global Solutions Engineering (PreSales) at Pindrop
Scott Engels Work Experience Details
  • Workera
    Director, Solutions Engineering
    Workera Dec 2024 - Present
    Palo Alto, California, Us
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  • Pindrop
    Director, Global Solutions Engineering (Presales)
    Pindrop Apr 2020 - Dec 2024
    Atlanta, Georgia, Us
    Team leader for 10 sales engineers supporting engagements across North America, LATAM, EU, and APAC through continuous enablement and coaching across all products, deployment types and geographies.
    View
  • Pindrop
    Sales Engineer
    Pindrop Aug 2017 - Apr 2020
    Atlanta, Georgia, Us
    Client-facing SME for all solutions, providing technical validation, operational design, business value expertise and vendor onboarding support.★ 2018 Sales Engineering MVP★ 2019 Sales Engineering MVP★ Promoted to Director in 2020
    View
  • Voci Technologies, Inc.
    Senior Solutions Consultant
    Voci Technologies, Inc. Apr 2016 - Aug 2017
    Speech analytics SME, delivered product demonstrations, consultative services, customer training and sales support for all opportunities.
  • Openspan - Now Pegasystems
    Senior Business Architect
    Openspan - Now Pegasystems Oct 2014 - Mar 2016
    Alpharetta, Ga, Us
    Client-facing transformation architect for robotic process automation engagements, providing opportunity discovery, business value realization, scoping, design, delivery and post-implementation value to customers.★ Promoted to Senior Business Architect in 2015
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  • Nexidia
    Director Of Client Engagements
    Nexidia Sep 2010 - Sep 2014
    Atlanta, Georgia, Us
    Customer-facing subject matter expert for all speech analytic products and services throughout the sales process, providing deal qualification, managing proofs of concept, delivering operational and technical consultative analytic services and identifying operational improvement opportunities for prospects★ Promoted as Nexidia’s first Director, Client Engagements in 2010
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  • Nexidia
    Business Analyst / Engagement Manager
    Nexidia Apr 2007 - Sep 2010
    Atlanta, Georgia, Us
    Customer-facing subject matter expert for all products/services, including incubation/non-GA offerings. Responsible for delivering speech analytics solutions (pre-sales and post-sales) to multiple prospects and customers concurrently, including proof of concept design and delivery, implementation/service delivery, customer training, and the identification and communication to customers of transformative business intelligence★ First business analyst promoted to Engagement Manager in 2007
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  • Mirant
    Business Analyst
    Mirant May 2005 - Apr 2007
    Atlanta, Georgia, Us
    Supported the enterprise applications, databases, data integrations and reporting solutions needed to participate in the California and Texas energy markets, to include requirements gathering, project management, and vendor management.
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  • Verso
    Operations Support Manager
    Verso Oct 2003 - Apr 2005
    Assumed responsibilities for customer relationship management (CRM) application, enterprise telephony/call recording application and workforce management application, centralizing administration of all call center technology into a single team
  • Verso Technologies - Advanced Applications Services Group
    Quality And Process Improvement Manager
    Verso Technologies - Advanced Applications Services Group Apr 2001 - Oct 2003
    Us
    Recruited internally to identify, prioritize and correct call center procedural and technological deficiencies. Enhanced management’s ability to measure and drive operational performance by developing a metrics based performance management program, a quality assurance program and by implementing a SQL-based cross-solution reporting suite
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  • Verso Technologies - Advanced Applications Services Group
    Implementation Project Manager
    Verso Technologies - Advanced Applications Services Group Apr 2000 - Apr 2001
    Us
    Managed all ASP implementations for the CRM application and selected other ASP applications
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  • United States Army Reserve
    Captain
    United States Army Reserve 1993 - 2001
    Fort Liberty, Nc, Us
    Tasked with the supervision, training, readiness and welfare of a chemical platoon consisting of 28 soldiers. Accountable for two 1,000 square foot facilities and $2,000,000 worth of vehicles and equipment. Performed additional duties as officer responsible for the unit Property Book, Movement, Publications, Ammunition, Food Service and Radiation Protection.
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  • Bank Of America
    Credit Manager Avp
    Bank Of America Aug 1996 - Apr 2000
    Charlotte, Nc, Us
    Responsible for managing an asset-based lending portfolio, spanning the carpet, home furnishings and apparel industries to include credit monitoring, risk management and debt collection.★ Promoted to Factoring Officer October 1998. ★ Promoted to Assistant Vice President February 2000.
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Scott Engels Skills

Business Analysis Crm Enterprise Software Analytics Management Business Intelligence Process Improvement Vendor Management Strategy Cloud Computing Customer Relationship Management Speech Analytics Call Centers Business Process Improvement Program Management Consulting Contact Centers Business Development Training Call Center Service Delivery Outsourcing Solution Selling Product Management Pre Sales Agile Methodologies Start Ups Requirements Analysis Customer Experience Quality Assurance Sales Process Analysis Software As A Service Business Analytics Data Analysis Presentation Skills Sales Presentations Written Communication Predictive Analytics Ivr Fraud Detection Multi Factor Authentication Sales Strategy Pre Sales Consulting Technology Pre Sales Professional Services Saas Salesforce.com Telecommunications Sdlc Performance Management Big Data

Scott Engels Education Details

  • Furman University
    Furman University
    Accounting
  • United States Army Signal School
    United States Army Signal School
    Officer Basic Course

Frequently Asked Questions about Scott Engels

What company does Scott Engels work for?

Scott Engels works for Workera

What is Scott Engels's role at the current company?

Scott Engels's current role is Director, Global Solutions Engineering (PreSales) at Pindrop.

What is Scott Engels's email address?

Scott Engels's email address is sc****@****dia.com

What is Scott Engels's direct phone number?

Scott Engels's direct phone number is +167852*****

What schools did Scott Engels attend?

Scott Engels attended Furman University, United States Army Signal School.

What are some of Scott Engels's interests?

Scott Engels has interest in 子ども.

What skills is Scott Engels known for?

Scott Engels has skills like Business Analysis, Crm, Enterprise Software, Analytics, Management, Business Intelligence, Process Improvement, Vendor Management, Strategy, Cloud Computing, Customer Relationship Management, Speech Analytics.

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