RECENT TECHNICAL HIGHLIGHTSCreated/trained the full stack of multi-agent NLP ML/AI “Conversational therapist/personal coach/VA”. 2018-current: Designed, coded, trained https://EmpathyBot.net, a natural language processing model initially using a home-brewed pattern-recognition system, pre-LLMs. Built interface for users to easily assist in training the model by critiquing its responses via multi-choice dropdowns for each part of the ML's response. Next, created an API in Python/Flask to integrate NLTK to increase sentiment accuracy. Added Telegram bot. Added multi-model auto-switching between Claude 3 Opus, 3.5 Sonnet, and GPT-4o APIs, as needed. Four-agent prompt-chain functionality: (a) "Compressor" reduces size of longer user queries to decrease cost. (b) "Abuse Detector" determines how far user query is from bot's intended knowledge domain and acts accordingly, which can include banning a user's IP address. (c) "Coach" processes user input and writes a draft response.(d) "Editor" analyzes potential output for accuracy and kicks it back to "Coach" if needed. - Currently: (a) Replacing last ASP code with Flask to remove dependence on MS IIS and (b) Incorporating Retrieval-Augmented Generation (RAG).Automated POS data processing (@ State Park Grocery, TX): Challenge: Process 1000s of XML & PDF files (unpredictable structure) from POS system. Solution 2023: Built a Python app to fully automate reading the files, copying data into a database, data analysis, moving completed files, saving the store hours a day of data entry.Automated invoice processing (@ AdhereHealth): Challenge: hundreds-per-day PDF invoices with inconsistent structure, previously processed manually. Solution: Built Python app to fully automate image pre-processing, text detection (regions), text recognition (OCR), restructuring (assign coordinates to recognized text regions), processing, SQL-in-Python to write to database... see resume at https://oceanmedia.net/bio-scott-swain for full.

Automation of complex data-related processes, automation testing, automated file handling, pair programming, mentoring. Trained overseas team. Architecture. GPT4 prompting. Included key role on team to use AWS Services to automate expensive previously-manual processes. Used: Python, Flask, Selenium, PyTest, JSON, Pandas, SQL, SQL Server, PostgreSQL, API work, VS Code, Jira Agile, Github, some Linux/Ubuntu and bash scripting, Postman, and Jenkins, Confluence. AWS: Terraform, S3, SNS, Lambda, DataBrew, and Glue.

Guiding efficient, empathetic, and responsible communication through the following:• Program management and instructional design: Designing and facilitating communication-related curricula: https://clearsay.net/eq-business-training-page.• Trained contract managers and other staff from National Contract Management Association in negotiation and conflict resolution. A short training video I created for the class: https://oceanmedia.net/improve-negotiation-skills.• Teaching, practicing, and increasing my aptitude with communication skills, including use of empathy, solicitation of feedback, taking responsibility, and active listening by leading twice per week “Emotional Intelligence” meetup group where my roles are trainer and leader - 1800+ members - http://meetup.com/Austin-emotional-intelligence.• Created https://PlayToEvolve.com card game for adults and children age 8 and up to increase understanding of responsibility, power, expression, needs/values, and empathy.• Motivational speaking and Public speaking at events, including business-, parenting-, and relationship oriented.

Writing and producing animation for over 25 years. Here is a link to my portfolio of animations: https://clearsay.net/#home-videos

See: portfolio of recent software, mobile apps, and sites.A few of the projects I’ve done for clients, roles including full stack, web developer, m0bile developer, team player, technical writer, and team lead:• 2022-03/04: Rapid7: Rewrote Python DevSecOps multi-system vulnerability, fault-analysis (of API-read data), and reporting application to increase performance, modularity, and usability. Utilized concurrency futures for multi-threading.• 2022: Varsity Tutors: teaching a wide range of ages and skill levels in Python, HTML, JavaScript, CSS, and database design.• 2021: Kenny Paluritano: Created Python app to mine data from the Hive blockchain, pulling from an API; specifically, to analyze and tally rewards from posts for selected Hive accounts.• 2020: Road & Yard Masters: Designed and coded a web browser-based and responsive inventory management system using Python, Flask, JavaScript, HTML, CSS, and Postgres. Full stack. Rebuilding Django version to learn. Also designed/built their logo (Photoshop) and web site in WordPress.• 2019-2020: 500 Rockets: Technical writing tutorials for developers on Python, Flask, Postgres, SQL, JavaScript, HTML, CSS, game-making, machine learning, and more.• 2019-2020: Road & Yard Masters: Built Andr0id and i0S materials calculator app. In the Google Play Store and the iTunes Store.• 2018-2020: ClearSay: Designed, coded, and trained EmpathyBot.net a.i. using self-developed latent semantic indexing machine-learning pattern-recognition that creates empathetic replies, especially to undiplomatic assertions. Python, Flask, VBscript, JavaScript, and Postgres. Also designed and coded “NVC Play to Evolve” native Andr0id mobile game on Google Play Store. Made web-app version for i0S users at EmpathyBot.net. Used Python to web scrape dictionary.com, thesaurus.com, and other sites to train the a.i.• 2020: OceanMedia: Created “Zombie Feeder” Python game. Arcade, Flask, and Psycopg2 frameworks. For more see resume.

• Customer-focused: Forged and strengthened strategic alliances with clients and vendors that contributed to company success.• Planning, budgeting, hiring, mediation and negotiation, coordination, point of contact, and management of projects and departments. • Initiated set up of systems to motivate, provide guidance, and resolve issues.• Improved internal communication by providing mediation, planning and facilitating meetings, including brain-storming, debriefs/post-meeting analysis, and weekly meta-communication meetings based on my hybrid system of communication for business environments. • Advised on technical-related matters, including process improvements and hardware acquisition. Extensive use of Asana for project management, tracking, assignments, etc.

Managed teams to build various ecommerce web applications, including:• CaseModo. Created “Build your own iPad/tablet case online” wizard; heavy JavaScript and CSS.• PhD Bookbinding. Created database-driven wizard w/e-commerce.• Did most of the coding myself.

• Led development team to build version 2 of the lender/customer matching web app that I personally designed and built in 1998. Planning, budgeting, scheduling, project management, and team guidance. Advised on all web/tech-related matters.• Created DB-driven site for dealers/buyers/lenders to facilitate information flow and analysis.

Various Access, Excel, and VB database programming projects; building of PCs from the ground up to be sold to various clients; installs, upgrades, and troubleshooting of LANs; and writing/creation of technical software instruction manuals.