Accountable for all product strategy and software engineering across 20+ products servicing the US public housing industry. Products spanning on-premises desktop applications, virtualized thick client products in MS Azure, React Native Mobile Apps and .NET web applications. Leader of a large department of 40 skilled engineers, analysts, and product owners, across the US, Mexico and Pakistan. Achievements include:Defined and executed the technical modernization strategy for the legacy core ERP product, including the attainment of modern IT security standards. Migration from Delphi 6 (BDE) stack to Delphi 11 with ADO, all while under-taking a significant product feature growth project to maintain alignment with Department of HUD standards and customizations for individual public housing authorities.Modernized an aging web-based product without necessitating a product rewrite by adopting a gradual enhancement strategy. Primary focus was replacing old SSIS data sync processed between the webapp and the ERP system, to a real time API solution. This improved reliability, client satisfaction and overall functionality. It also unlocked several new in-demand product features only possible with a real time interface. Led a cloud hosting modernization initiative to migrate 50 hosted clients from legacy VM-based hosting services for a thick-client Windows ERP product to Microsoft Azure Cloud, leveraging the latest offerings from Azure Virtual Desktop and delivering a more stable, secure and scalable solution for the end client. This came combined with 50% cost savings and created opportunity for channeling those savings as investments back into the product.Grew the team in 2 years from 1 product owner and 10 developers to 3 product owners, 20 developers, a QA department, and Software Architecture team.Implemented new SDLC processes starting with SCRUM, and based on business need evolved to Scrumban, a hybrid of Kanban and SCRUM. Increased velocity and product quality.

Engineering Technology Lead for the Insurance & Wealth Division and led a team of experienced change delivery professionals, comprised of project managers, software developers, business analysts and support technicians. Primary accountabilities included the identification and implementation of leading technologies into the Bank, and the continuous evolution and development of the Group Home Insurance Sales Platform servicing the Group’s 6m customer base. Accountable for the business MI infrastructure, telephony IVR and call routing platform, a business system support function, as well as the management of all Technical Risk for the General Insurance business. Achievements include:Led a critically important “speed to market” work stream as part of the multi-million pound procurement, integration and implementation of an advanced insurance sales platform. This resulted in the launch of the platform one year ahead of original projections, enabling the business to realise business case benefit sooner and reduced the cost to deliver.Pioneered the use of Agile Scrum delivery within the Insurance & Wealth Division, recruited and trained a Scrum team, defined and implemented a new business change process, and within 6 months had delivered a 70% uplift in change throughput into the Home Insurance business. The Scrum team blueprint was replicated 17 times to cover the whole breadth of the Division’s change delivery function, enabling the rapid transition to Agile delivery methodology across the £400m annual change portfolio.Designed and delivered the Smartphone and Tablet device strategy for Home Insurance Sales, ensuring General Insurance division remains competitive within the e-commerce space and closely integrated with wider Group Digital multi-device strategy. Led a key work stream on the UK’s largest banking integration project, Lloyds TSB and HBOS, successfully contributing to the delivery of a new integrated sales platform.

Responsible for overall e-commerce change delivery across the Group’s Home Insurance e-commerce platform; this role required equal experience in relationship management and technical expertise to ensure success. IT project implementations, third party relationship management and the intricacies of customer experience design, led to the delivery of proven, optimised business solutions that had definable and major commercial benefits. Achievements include:Project managed the development and launch of a utilities price comparison service within just eight weeks from contract agreement with utilities service provider. Comparison for domestic energy, business utilities and broadband were delivered in time to take advantage of a £1.2m Group marketing investment and tie in with a larger Lloyds TSB Group marketing campaign;Overhauled the online customer journey and increased information transfer accuracy of the sales channel directly resulting in the channel being named “Best Car Insurance Comparison Site” by Defaqto - October 2008. Ranked No 1 out of 50+ competitors (including market leaders Moneysupermarket.com, Gocompare.com and Confused.com);Achieved a 60% increase in product exposure within the marketplace by project managing, from concept to launch, a web based solution into the home insurance sales channel, enabling modern and fast B2B transactions between Lloyds TSB and third party price comparison websites. This resulted in a sales performance increase to 140% of budget by year end, significantly adding to the bottom line for the division;Co-ordinated several key accessibility related website changes simultaneously with other e-commerce projects, allowing both comparison websites to become the first comparison sites in the market to hit “AA” W3C accessibility standards.

Development and delivery manager of successful technology propositions, ensuring their commercial effectiveness in the business and significantly adding to the bottom line. Led the IT element of a small project team which was commissioned to design, build and launch a new price comparison website as an untapped sales channel for Lloyds TSB. The role was primarily focused on IT delivery and website customer experience design, whilst also pitching the service to potential insurer participants, securing new commercial contracts for participation. Achievements include:• Delivered and launched new price comparison website to internal Lloyds TSB staff within six months of business case sign-off;• Coordinated the delivery of over 300 site enhancements and fixes, working closely with third party web developers to ensure clarity of requirements and timely delivery;• Launched a re-worked version of insurance.co.uk in March 2008 to the mass market – following test and learn phase, containing all new enhancements and product re-brand;• Managed the delivery of a white labeled version of the website under the Lloyds TSB brand. Launched into the market within six weeks;• Defined and delivered the customer care process for the comparison service by achieving buy-in from key stake- holders in the customer services directorate, allowing the process to be absorbed within the existing customer care department.

Responsible for building strong relationships with third party IT organisations and insurance related businesses, leveraging those relationships to achieve business objectives and maintaining the interests of the insurance business. Managed the IT relationship between Lloyds TSB Insurance and Royal & Sun Alliance during the implementation of the Home Insurance Supply Chain application, a system linking 24 key suppliers for the provision of home related repairs and products. Achievements include:• Successfully negotiated contracts with 15 insurer participants on Lloyds TSB’s price comparison site within two months, followed by a further ten in the lead up to project launch;• Managed the IT implementation of four new supply chain suppliers to the Insurance Property Claims department, successfully integrating the third party systems into the Supply Chain Management website;• Represented Lloyds TSB Insurance at the Group’s IT service improvement meetings, ensuring Lloyds TSB Insurance’s requirements of IT were met.